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I placed an order on 11/20/2020 and received the order 3 1/2 months later on 3/5/2021. I could be much longer wait time if I didn't send over 20 emails and made numerous calls with the Classic Home and AM Trucking company. I mainly purchased stuffs online and dealt with numerous retailers. But the Classic Home is the worst retailer I ever dealt with. Their merchandises are great quality but their service is the worst in response time. They tried to keep you in the waiting game by making so many empty promises then apologized for missing the delivery, over and over again. Please stay away from this retailer.
Tip for consumers:
Slow delivery
Products used:
Bed set
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Hi Vinny, I'm truly sorry to hear about the aggravation you have experience with your purchase.
After reviewing your ticket with our representative I did notice that you were kept informed and our representatives was in communication with you throughout.
Please understand that we do use a third party carrier and therefore need to be in touch with them as well to get the information for you.
We are trying to improve our relations with them to be able to provide our customers with timely responses as well as accurate information.
We hope you can understand us. I'd like to thank you for your feedback. We truly value your opinion as it helps us improve for the future. Thank you!