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I had ordered a bedroom set from the classy home = the headboard and footboard had damage and the boxes were completely beaten up. Metropolitan was the delivery company. The Classy home wanted me to keep the damaged parts and accept a $150 credit. Seriously, who operates like this. The furniture was damaged. To add insult to injury. The replacement was received damaged. How do you do business like this? The delivery company wanted me to accept the damaged furniture - I would not do it...
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I ordered my item beginning of December 2023, and I still did not received it. This company...
We had a Nesting Table delivered on December 21,2023, with no hardware to put it together. It is...
Hello Carol,
I am deeply sorry to hear that you are facing issues with your bed. As a company that values customer satisfaction, it is disheartening to know that we have not lived up to your expectations.
Although we offered compensation as a gesture of goodwill, I understand that it may not have been the resolution you were looking for. However, I appreciate that you agreed to us sending a replacement instead.
Regarding the replacement arriving damaged again, I understand that this is frustrating and unfortunately, we have minimal control over this aspect.
Nevertheless, we are committed to resolving this issue and offering a satisfactory solution. We have offered to replace the bed again, and we will ensure that it is packaged better this time to avoid any unnecessary damage. Once again, I apologize for any inconvenience caused.
Thank you for bringing this to our attention, and please let us know if you need any further assistance.
Best regards,
The Classy Home