The Classy Home

We bought a dresser from The Classy Home. The communication was great and very professional! They went the extra mile when I asked for an additional knob matching the dresser I bought from them, that I needed for a different piece of furniture I already had for years - they sent me an additional knob from the manufacturer for free! I love The Classy Home and will use again! And our dresser is beautiful and high quality!

I was happy to find the bed we wanted here but communication was rough, I had to reach out several times to see when it was going to be shipped versus what was said. Then when it finally arrived the box was damaged, missing parts and the bed frame damaged too. Then replacement parts were sent that were incorrect and we had to have them altered to make it work bc we just needed the bed supports so it can be used. Could have been a better experience.

I purchased a 5 piece Diner table and chairs. I received the order and only 2 chairs were delivered with the table. I know that I ordered the 5 piece set and not the 3 piece set they are insinuating I ordered. Why would you order 2 chairs with a table that seats 4. They stated that I might have changed my order during my online purchase. I was very surprised when only 2 chairs came. Obviously they don't want to make things right. Did not order a 3 piece set!

While we love the piece, delivery was not worth it at all. Our first order date was expected, only to be cancelled w/o informing us. We waited all afternoon, and we received no phone call or update from the outsourced delivery company. Classy Home was able to get another delivery date for us(though unable to call us and could only email), for between 3:00-6:00 on another day. Around 9:35 at night, an angry delivery driver showed up at our home, very upset that we had steps and did not want to take them up. We could not communicate w/ him in anyway through Classy Home, to show what we had paid for delivery or to work out another option, as we had a back entrance and was so late at night. He took photos of our steps and was upset about the situation. We had a broken piece, but that was corrected fairly quickly. While we love the piece, we just can not give it a good review as it was not worth the hassle of difficult delivery and unable to communicate w/ Classy Home via telephone. Email only.

Took ALOT longer to get in. Whenever I called, always got the run around. The delivery guys were awesome and the chair and ottoman are nice but never order from here again!

I had ordered a bedroom set from the classy home = the headboard and footboard had damage and the boxes were completely beaten up. Metropolitan was the delivery company. The Classy home wanted me to keep the damaged parts and accept a $150 credit. Seriously, who operates like this. The furniture was damaged. To add insult to injury. The replacement was received damaged. How do you do business like this? The delivery company wanted me to accept the damaged furniture - I would not do it...

I ordered a dining table set for 4. Looks very different from picture. It can only fit 2 people for dinner and not 4, but i could take that. Items arrived cracked, unfinished, broken, overall extremely low quality and company refused to take accountability for it. No quality control obviously if a table and 4 chairs all arrived cracked with broken pieces despite a standard packaging. And the packaging was very decent. And they make you waste so much time to discourage you by asking you to identify each and every part in order to replace only those damaged parts. They wont give you back your money and offered $100 for a $400 purchase. DO NOT BUY THERE, it is horrible!

Ordered a couch months ago because it was in stock and ready to ship. And No Delivery. I located the couch sitting in a distribution warehouse with no activity and certainly not being sent to me. The not-so Classy Homes, does not track deliveries and does not respond about my concerns of no delivery. After placing that order, we ordered "in stock" chairs, now we are finding out that they are backordered for 3 months. If they don't have an item, just state it, if you're not going to follow up on delivery, then get into another line of business.

Ordered 2 Boston Linen sofas. They changed my card immediately but 2 months later still didn't process my order. After several calls later finally they processed my order. After 2 more weeks finally I got the sofas.
They were very cheaply made. Junk at the arrival. They refused to take it back. Had to trow them away after buying a sectional from Macy's.

Don't give your hard earned money to this scammers.

Worst customer service ever. They shipped the wrong furniture (software purchasing error) and when I asked to return the furniture, they wanted me to pay for the original shipping as well as the return shipping, plus a 25% restocking fee (which would have been a lot of money)... for their mistake! I asked them repeatedly to call me so we could resolve it and they refused to call. They only communicate by an archaic text message box in their website. We went back and forth over 2 weeks via texts. In the end, I am stuck with two bar stools that I didn't order. As a result, I immediately cancelled another +$1000 order I had with them as a result. The furniture they sell isn't exclusive. I found what I wanted elsewhere and I'm now working with a much more friendly furniture store.

Bad customer service policies. Inflexible customer service. Be very, very careful. This isn't the customer service you're used to online in 2019. Think customer service of eBay sellers circa 2001.

Yes, they explain that it's because the manufacturer ships to their warehouse and then they have to stock it until it sells. But 25% with almost no flexibility even when you're offering to upgrade is just ridiculous.

If you can find a similar price anywhere else, go anywhere else. If you can't, be very, very careful and be ready to wait and argue over email (they won't let you talk to managers on the phone).

Also, it's obvious they're buying fake reviews.

Ordered a sectional and paid in full On 5/12/2020. Almost 4 months later I still don't have it. When I have been scheduled for delivery 7/23,8/16,8/24, and confirmed for today 9/1/2020. Now they call and say they only could find one pallet, they just found the other pallet so it won't be delivered until Friday or Saturday. When I told them I just wanted a refund, they told me I would have to pay 25% restocking and the shipping fee to get it back to them. Absolutely the worst company I have ever dealt with. BUYER BEWARE! They want to Charge me for something that isn't my fault at all. They shipped through AM home delivery which has lied about delivery several times as well.

Be careful of what you order! I thought I was ordering a table with chairs and a bench... that's what the Details indicated under the picture. However what I got was just a table! When i contacted them the best they could do was discount me 11% for the chairs... if i bought it as a "set", which i thought i was doing, they were giving credit of 17%! When i said, please come get your table, they were going to charge me a Fee then I had to ship it back on my own dime. I don't think i've ever been so mad at a company.
DO NOT BUY FROM THEM!

I have an item I wish to return. They're not answering their phone "due to COVID" and I've sent 3 emails asking for return instructions. I can't believe a business like this has gotten over 1,000 positive reviews. I'm probably stuck with the item and I'll survive, but I'm going to search out every opportunity to write a bad review. What a mistake to order from an unknown website! Probably could have found the same on Amazon or Wayfair.