• The Classy Home

The Classy Home

Overview

The Classy Home has a rating of 4.65 stars from 17,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Classy Home most frequently mention customer service, shopping experience, and delivery date. The Classy Home ranks 5th among Furniture sites.

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 87.9%
Positive
51
Neutral
0
Negative
7
49
See all photos

What reviewers want you to know

Positive highlights

  • The delivery service was very responsive and helpful.

Critical highlights

  • Not to mention the customer service ladies who answer the phone, súper rude.
  • Then when it finally arrived the box was damaged, missing parts and the bed frame damaged too.
How would you rate The Classy Home?
Top Positive Review

“Love These Solid Wood Chests!”

Angela M.
2/1/24

This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++

Top Critical Review

“Item is not delivered”

Nahid N.
2/20/24

I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.

Reviews (17,531)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (138) bed frame (10) delivery date (28) delivery service (13)
Thumbnail of user angelam3275
1 review
0 helpful votes
February 1st, 2024
Verified purchase

This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++

Products used:
Palace Imports Jumbo Chest

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Angela,
Your feedback is truly appreciated! We are so happy to hear that you like the quality of our products and most of all your satisfaction with our service. Looking forward to doing future business with you!

Thumbnail of user dzianisb1
DZIANIS B.
1 review
0 helpful votes
August 26th, 2020
Verified purchase

I made an order on July 29, it was delivered to me on August 21. The quality is very good, but my desk was damaged by the delivery man. I contacted The Classy home office and they promised to send me new parts to replace the damaged ones. We wait...

Thumbnail of user junes461
1 review
0 helpful votes
February 5th, 2024
Verified purchase

I am extremely satisfied with my purchase from The Classy Home. Not only did they keep me informed every step, but the delivery company delivered on time and was very polite and professional. One piece of hardware was missing, but I informed them and it came in a timely manner. I would highly recommend this company for all furnishing needs.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you for your wonderful feedback, June! We love hearing our customer's satisfaction with our service as we always strive to provide the best customer service. Looking forward to doing business with you again soon!

Thumbnail of user michellel948
5 reviews
3 helpful votes
May 14th, 2023
Verified purchase

It was not a great experience. The delivery men struggled with moving the items in my house. They didn't seem to work well with each other therefore they struggled. They were banging the furniture and then tried to put the Chester turn so I wouldn't see where they scratched it up. I am in a ranch home with no stairs. This is first delivery where they struggled in this home.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

I apologize for the inconvenience and frustration that you experienced during your recent delivery. We take pride in providing a high-quality service, and it is clear that we fell short in this instance.

I am sorry to hear that our delivery team struggled with moving the items in your house and did not work well together. We take these matters seriously and have taken steps to ensure that our teams are properly trained to handle all types of deliveries.

We understand that your Dresser was scratched during the move, and we apologize for this. In order to make things right, we have issued a refund of $300 so that you can have the item repaired.

Once again, please accept our apologies for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.

Thumbnail of user nahidn
1 review
0 helpful votes
February 20th, 2024

I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hello Nahid,
I am writing to extend my sincerest apologies for the inconvenience and disappointment you experienced with our delivery service and the condition of the furniture you received. We have thoroughly reviewed our delivery processes to prevent any future delays. In addition to addressing the issues you faced, we have taken the liberty to provide you with compensation as a gesture of goodwill for the inconvenience you experienced. We hope that this gesture demonstrates our commitment to making things right and reaffirms our dedication to your satisfaction.
Thank you!

Thumbnail of user denisel1286
1 review
0 helpful votes
February 17th, 2024
Verified purchase

I purchased two dressers, silver and white. They look very pretty and shiny. However, one of the knobs was broken and they both rock, so I had to put something underneath one side but they do make a presentation.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Denise, i'm sorry to hear that you are having some issues with your dresser. Please contact our support team at Support@theclassyhome.com and we will make sure to assist you with your issue. Thank you!

Thumbnail of user arthurs255
Arthur S.
1 review
0 helpful votes
May 7th, 2020
Verified purchase

i Ordered four (4) lighted display cases. It was easy to track the shipment and the items were well packaged to prevent any damage. The items have exceeded my expectations.

Thumbnail of user jasonm3476
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Great price. Fast shipping. Cheaper than I could get locally because my chair side table was small enough that I did not have to pay freight shipping.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you for your feedback, Jason! I am glad you are satifsfied with our prices, shipping time and service. We look forward to serving you again soon.

Thumbnail of user connord28
Connor D.
1 review
0 helpful votes
February 10th, 2020
Verified purchase

Great price and fast shipping once it was picked up. It did take over a month to ship out, but it was also purchased right before Christmas

Thumbnail of user jorgev311
1 review
0 helpful votes
January 8th, 2024
Verified purchase

You met my expectations, delivered and assembled it all with your White Glove service.
Very satisfied
Thank you

Thumbnail of user rebeccac2264
1 review
0 helpful votes
March 24th, 2024
Verified purchase

I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Rebecca, thanks for your feedback! We are glad that you are satisfied with your purchase. Looking forward to serving you again some time.

Thumbnail of user jennifers1845
Jennifer S.
1 review
0 helpful votes
July 12th, 2020
Verified purchase

Quick and easy. Delivery took a month longer than expected, but that was the fault of the delivery service.

Thumbnail of user franciscog386
1 review
0 helpful votes
February 5th, 2024
Verified purchase

One of the panels on the extended table had a corner that was lifted/damaged. The process of showing and speaking to someone within the company was easy. I was very impressed with how fast they resent new panels to us. I would highly recommend the company.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Francisco,
Your feedback is truly appreciated! Thank you for the taking the time to share you satisfaction with our service.

Thumbnail of user ls509
1 review
4 helpful votes
November 11th, 2020

Yes, we all can expect delays in furniture delivery during this time. However when they deliver furniture and destroy your flat screen TV which the delivery guy admits to and puts on the paperwork and then they only want to give you $60! To replace it - are we kidding? - its not like it was damaged - it was destroyed! Tell me where you can buy a 40 inch flat smart screen TV for $60. Guess what you can't! Then less than one week after that delivery the brand new king bed frame collapses. You send photos that clearly depict the problem - there is no number to call - your hostage to the email and waiting for them to respond. Then you get the same question - EVERY OTHER DAY - "is it the rails or the slats". X3 - all the while you're sleeping on the floor. Not only do the photos show the problem you have to answer the same dumb question over and over. Then when you have no choice but to fix it on your own - they say they didn't authorize the repair. HORRIBLE POST PURCHASE CUSTOMER SERVICE

Thumbnail of user reginab142
Regina B.
1 review
0 helpful votes
June 8th, 2020
Verified purchase

Love the site. Good selections! However, I am Disappointed I had to wait to place this order, tried Friday and Saturday and was not able. Now the price has increased $40, very disappointed that I couldn't order it when I first tried.

Thumbnail of user miroselmac
1 review
0 helpful votes
January 19th, 2023
Verified purchase

Box looks good but item was damage inside. Bought two no problem with the other one.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi,

We apologize for the damage to one of your lamps.
We will be working on picking up the damaged one and replace it for you.
We once again are sorry for the inconvenience this caused.

Thumbnail of user jessicaf514
Jessica F.
1 review
2 helpful votes
August 21st, 2020
Verified purchase

Communicating about the damaged chair was not an easy process. It took a lot of back and forth to reach a resolution.

Thumbnail of user crisb17
Cris B.
1 review
0 helpful votes
December 31st, 2018
Verified purchase

The site is easy to maneuver though and the prices are EXCELLENT!! On the other hand, the site does not advise you when prices are going to change. I placed a few items in my wish list box and the prices changed overnight. Fortunately, the staff member I spoke to, spoke to a manager and got the prices honored from me. If it wasn't for this issue, I would have rated the company with a 5 star

Thumbnail of user joyw142
Joy W.
1 review
0 helpful votes
March 7th, 2020
Verified purchase

Looking forward to doing business with theclassyhome in the near future. I can find items on the website that I see in the retail stores for a fraction of the price. Great buys, 100% satified with my buying experience.

Thumbnail of user ibrahimz4
Ibrahim Z.
1 review
0 helpful votes
December 29th, 2018
Verified purchase

Shipping prices high, and the process to order an item and wait for store to be open is inconvenient

Thumbnail of user maryj284
Mary J.
18 reviews
1 helpful vote
June 16th, 2020
Verified purchase

I wanted my table and chairs put together. I didn't know there was a chair for this. You should've made mention.

Thumbnail of user alid181
1 review
0 helpful votes
March 10th, 2023
Verified purchase

I was happy to find the bed we wanted here but communication was rough, I had to reach out several times to see when it was going to be shipped versus what was said. Then when it finally arrived the box was damaged, missing parts and the bed frame damaged too. Then replacement parts were sent that were incorrect and we had to have them altered to make it work bc we just needed the bed supports so it can be used. Could have been a better experience.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Ail, i'm truly sorry to hear that you are experiencing some issues with your order. Please reach out to us so we can review it and make sure it was all settled correctly. Thank you!

Thumbnail of user elmat2
Elma T.
1 review
0 helpful votes
February 4th, 2020
Verified purchase

I tried to place this order last Friday but your system would not allow me to and I was never notified as promised when it was working,

Thumbnail of user joyceb345
Joyce B.
1 review
0 helpful votes
June 14th, 2020
Verified purchase

I found this Asti bakers rack to match the dining room chairs I bought locally. The website was easy to navigate through and search for this item!

Thumbnail of user lauraj1653
1 review
0 helpful votes
December 12th, 2023
Verified purchase

Gorgeous style, incredible quality, lots of compliments! Excellent customer service too! Great price too!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you Laura! We're so glad that you like your new chairs.

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From the business

The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...

Company Representative

Thumbnail of user michaelk23
michael k.
Typically responds within 2 hours

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