It was not a great experience. The delivery men struggled with moving the items in my house. They didn't seem to work well with each other therefore they struggled. They were banging the furniture and then tried to put the Chester turn so I wouldn't see where they scratched it up. I am in a ranch home with no stairs. This is first delivery where they struggled in this home.
I apologize for the inconvenience and frustration that you experienced during your recent delivery. We take pride in providing a high-quality service, and it is clear that we fell short in this instance.
I am sorry to hear that our delivery team struggled with moving the items in your house and did not work well together. We take these matters seriously and have taken steps to ensure that our teams are properly trained to handle all types of deliveries.
We understand that your Dresser was scratched during the move, and we apologize for this. In order to make things right, we have issued a refund of $300 so that you can have the item repaired.
Once again, please accept our apologies for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.
I place an order at 7:45 online. It stated my order will be ready at 8:14. I notified them I was there at 8:16. I later tried to call at 8:30 for status. They wouldn't answer the phone. I finally went in and my order is just sitting there. Five minutes later I called back to speak to the manager to inform them my food was cold. I hung up after put on hold for five minutes. The business has been the worst ever and I'm the insane one that keep going back thinking I'm going to get different results. Stay away from online ordering with them. Order 2149 2/24/2021 -
Disappointed. They main things I needed cost extra money in order to review. Never used the products when my trial period ended that they can clearly see and still declined me a refund even though I didn't use their product. This a rip off.
* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I apologize for the inconvenience and frustration that you experienced during your recent delivery. We take pride in providing a high-quality service, and it is clear that we fell short in this instance.
I am sorry to hear that our delivery team struggled with moving the items in your house and did not work well together. We take these matters seriously and have taken steps to ensure that our teams are properly trained to handle all types of deliveries.
We understand that your Dresser was scratched during the move, and we apologize for this. In order to make things right, we have issued a refund of $300 so that you can have the item repaired.
Once again, please accept our apologies for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.