Cracker Barrel has a rating of 1.9 stars from 255 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cracker Barrel most frequently mention customer service, green beans, and last time problems. Cracker Barrel ranks 2057th among Food & Drink sites.
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I've only ever been here a couple of times but I think I'll make it a more regular spot. My husband and I walked into a very busy restaurant this morning and I could not believe how quickly we were served. It was almost as though the food was waiting for us before we ordered. Just because it was fast does not mean the quality was jeopardized in any way, everything was cooked perfect, it was all so good I have zero complaints. All of the staff was friendly and helpful, I will be coming back.
Always loved CB's Turkey dinner, but last night was the ultimate disappointment. Small portion of turkey (looked old and reheated), ice cold stiff mashed potatoes, no stuffing. It was TERRIBLE. The best thing about our experience was the sweet and courteous server. We used to pay $8.99 for this Thursday special. It is now $14.99. We won't be going back anytime soon. Truly a shame as it used to be so good.
Always loved CB's Turkey dinner, but last night was the ultimate disappointment.
Small portion of turkey (looked old and reheated), ice cold stiff mashed potatoes, no stuffing. It was TERRIBLE. The best thing about our experience was the sweet and courteous server.
We used to pay $8.99 for this Thursday special. It is now $14.99.
We won't be going back anytime soon. Truly a shame as it used to be so good.
Spent 80 yes 80 for basically nothing at Cracker Barrel through Uber Eats and the worst I ever had. Charge 7 for little tiny piece of dried out cake. The dumplings were so dry and stuck together. Soup spilled in bag and peach cobbler was just peaches. Portion were so small. Sad to see this restaurant go down the tube.
I ordered on Grubhub— was charged $8 for a piece of ham half the size of my hand. Fried pickles were soft and awful. Will never visit again.
Thank you but no thank you for your free dessert you gave us after we got such sorry service and couldn't even eat our food due to sitting there for 50 minutes after they said they accidentally pushed our order to the back.We've always enjoyed going to and carrying our family to Cracker Barrel but not anymore from what we've read we're not the only ones getting bad service.Looks like your restaurants are going down hill fast!I just hope you will try and do better for other families!
I sent a gift card to a friend in October 2023 and the local Cracker Barrel in Springfield Mo refused to honor it. Multiple attempts to contact customer service have been fruitless. Do no buy Gift cards from Cracker Barrel! Don't waste your money.
Waited over Two hours for my food place it 7:29 found out that misplace my order! Horrible customer service!
Was at Cracker Barrel today for lunch and I ordered catfish and when they brought it out I had ham did not order ham and took it back and brought my catfish out and hushpuppies out they was not done and when we went to pay the guy that we gave the money to went and got the manager and come up there to talk to us and he did not offer and thing to make it right anything off of the bill and the food was not good at all
Went with friend. I am a person of color my friend was not. Cashier ask my friend to sign up for a point system. She checked out before me. When I checked out Cashier asked my friend if she wanted my points. My friend said no, why can't she sign up and get her own. The cashier hesitated, then signed me up for points. Very disappointed in the cashier. She had a very long dark braid. I thought she was attractive until the incident. Beauty is only skin deep.
My sister and I have been to Cracker Barrel and on two separate occasions. Back to back. Both times we ordered the Oldtimers breakfast. Both times the biscuits were not done on the inside. And both times the gravy had broken and was like soup. We love going there on San Antonio N.E. Albuquerque,N.M. Cracker Barrel location,because their coffee is great! We love the staff. They are so happy and friendly.
Her staff is terrible. I've been to many restaurants but I've never seen anything like this. When she took orders it looked normal, but when she brought water to serve, she set down the glass so loudly that I was shocked but it was okay. While waiting for the food, I went to look at the clothes. When I come back to the table The food had already been arranged. But I suspect some of my food fell off the plate. So I asked my husband and he said that the previous employee brought it in and it was loud. Causing some food to bounce off the plate It shows that there is no training for employees. The service staff is very bad.
Tip for consumers:
Training step services
We have visited Cracker Barrel throughout the country and usually had a very positive experience.
The restaurant in Victorville, Ca. Has been very disappointing. My wife and I decided to try it one more time today, and we will not return. The waiter was very pleasant but the food was not good. My wife ordered scrambled eggs and sausage. The eggs were not cooked well and the portion was very small. The sausage patties were over cooked, very dry and hard. This 2 star rating is generous.
I ordered 2 Thanksgiving Meals to go from the Mesquite Store. The sweet potatoes were thinner than gravy with no flavor. The 2 very small slices of turkey were so dry and hard. The dressing exactly 3 tablespoons had 0 flavor and so dry. I got a side of dumplings that only had 1 and 1/2 dumpling in there and the green beans tasted straight out of the can still cold. I would be embarrased to charge anyone 29.97 for what I got. Hospital food would have been much better. I added a picture of their 2 slices of turkey.
Meal was fine. Waitress was very efficient. Everything went well. Afterward I was looking at the check and noticed that a glass of tea was $3.19 and a cup of coffee was $2.99. For that amount of money I could've made three gallons of tea and six pots of coffee. It's this type of "sneaky gouging" that has made me decide to stop going to such establishments. I understand profits must be made but this is extremely excessive. Your company should reconsider this pricing idea. The food is already overpriced so why squeeze more out of folks on these absurd drink prices.
Cracker barrel sucks server was rude manager rude they served us no spoons for coffee I will not be back and overpriced calling corporate
Went to cracker barrel by myself today. When my food arrived about thirty minutes after I ordered, I had to sit there with my arms crossed for another ten minutes waiting on a pair of silverware. After I finished, I asked someone for refill on coffee and water. But it never came. Very disappointing.
I went to cracker barrel in baton rouge yesterday and I sent back my eggs because they where fried not scramble like I ask them to be they charge me 3.95 for some new eggs what a joke this place has been going down hill for many of years I will never go to cracker barrel again
Would have left 0 stars if I could. Worst food ever! Whatever happened to Cracker Barrel? It used to have such good food. Fish was supposed to be batter fried, It was tasteless with bread crumbs sprinkled on it. Carrots were covered in sugar. Hush puppies tasteless. Dumplings were just flour and water and heated up. Inedible! The only good item was the fries. Friend's food was dried out chicken. Tasted like it was re-heated in the microwave about 10 times. I was asked at the register how the food was and I said "Horrible". They called assistant manager. They didn't care when I told them at the register. They said we had to have told our server and since we didn't, they couldn't help us. I asked how would I know that? Do you have a sign posted anywhere or on the menus to let customers know that? Manager wouldn't answer me.
The food was barely edible - side salad and side of broccoli/rice casserole. Server, among other things, kept cleaning up around us - sweeping floor within 2 inches of me as I tried to eat, removing condiments and replacing same as we tried to eat and converse. The salad was a row of cheese, a row of lettuce, etc. The B/R casserole had underdone broccoli (had to cut with knife) and I found no rice, only massive amounts of breadcrumbs. So bad.
Over the last 5 or 6 years quality of meals have been on the decline. Waitress are great. Will be looking elsewhere.
Everytime i order for delivery there is either a missing item or low portions how hard is it to put a little more in the container or remember a friggin cocacola which they should have plenty of
The last two times we have been to the Cracker Barrel in Plainfield Indiana the food has not been good. The first one was no cream cheese in my husbands crepes and we waited on silverware awhile after we got our food. This time our fish and fried chicken were way over cooked and Mac and cheese had been watered down with milk. All the staff were VERY nice and sweet, but the food has just gone downhill. We are hoping if we try another location it will be better. But we'll give it one more try
Every time I try to order online with my phone or laptop- whatever entree I choose I get the message 'uh oh' and 'Order Error: This item is no longer available'. So they have major issues with their website ordering first. If I'm desperate enough to call an order in (which I won't ever again) the order is almost always missing something and takes FOREVER at pickup. It's a joke to pull into their pickup spots and call. You call in and they say it will be right out. 25+ minutes later (if I'm feeling patient) I call in again or more than likely walk in and go to the front to see where my order is. It's either NOT ready still or it's cold by this point and has been sitting there for 25mins waiting for someone to run it out. COME ON CRACKER BARREL. I'm sad and ashamed because years ago in my younger day I worked as a waitress at multiple locations. Back then this would have never happened. Whether it's lack of staff or careless employees- the restaurant as a whole should absolutely step up and either forget curbside pickup or FIX it. I won't be back to any locations. I'd rather buy it and fix it myself than get annoyed and waste the same amount time I would have spent in my own kitchen AND save money.
Depending on location and service cracker barrel could be good or crappy.
I'm still not happy they ignored me when I reached out about a terrible experience I had how the host treated my bf and I at the Romeoville IL location. I left a review as well and owner never reached out and apologized to me. Cracker barrel themselves didn't either so they've lost my respect.
Very disappointing visits recently… food very poor quality. Service poor why bother asking if everything is ok if you do nothing about it… management need to get on this asap……
What are the duties of a hostess?
Google tells us that Hostesses (or hosts) assist with meeting, greeting, and seating restaurant guests. They also help provide an enjoyable dining experience by ensuring that customers have everything they need. They may manage reservations, set tables, take drink orders, and provide items like crayons, coloring books, and snacks. Here is my story... we arrived early so we would be sure to get a table. We were advised we could not be seated because half of our party had yet to arrive. We requested again and the hostess left and camee back with a second hostess whom refused to seat us as well. My husband then asked if we could have a table for 2 and then let us move when the rest of our party arrives or we can pull up another table. Hostess#2 seated us. But the hostility and indifference she had was felt. To the point where I called my friend whom was in from out of town to see if she would be willing to change restaurants. I found out that she had the same idea and had arrived early. She was in the lobby browsing. I immediately went to the lobby and asked hostess#2 if we could be seated now? With ugliness and sarcasm she said to me.I thought you were seated as a party of 2?. Then she looked away from me and unknowing my friend was the woman she had directed her attention to asked her how many. My friend told her 7 and the hostess #2 immediately began seating. The whole thing was uncalled for. The food was delicious. The server was kind professional and did a great job. The hostess left little to be desired when it came to courtesy and being a good hostess. If I had my way I would have spoken with a corporate manager over this because it is as I was advised the general policy. I understand guidelines. But when you are in the restaurant business your real business is people. I don't know if I will go back to the cracker barrel in Conroe Texas as this was such a bad experience.
Visit Cracker Barrel Old Country Store, where pleasing people with our delicious homestyle cooking & gracious service defines our country spirit.
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