I live in an HOA community. The HOA uses my fees to hire this incompetent company to take care of the "common areas". On 9/1/18 they came and cut the grass behind my fenced property. The almost non-speaking guy got too close to my fence and ripped parts of the wood off and left gouges in others. He told me, the best he could, that he would be back on his lunch break, and he would fix it. It sounded like he didn't want his boss to know.
I tried calling, and left several messages, with no response. I contacted the head of our HOA, let her know what was going on and finally got a email form a Jayne. Jayne said that she got my calls and was out here to look at the damage, but that it could've been them because there would be tire marks on the fence and the whole panel would be down. I think he just didn't want to weed wack and got to close with their mower that the deck sits out farther then the tires. She offered to have someone come out and do an estimate to have the damage repaired. I told her I didn't want an estimate I just wanted it repaired. Let's face, I'm not responsible for cutting the grass back there so it wasn't me. After some back and forth, I told her that I just moved in February 2018 and have pictures where the fence was not ripped apart. Then I got and email that she would have someone out here to fix it. As of today, it is still ripped apart. They came back once to cut the grass and must have realized where they were and only made one pass and left. After that I think the total was about 7 weeks where the grass was nine inches tall that they actually came back and cut it.
So my advice to you anyone who reads this is that, even though there website is pretty, they cause damage they don't want to fix. Don't trust a company that says they are going to do something, doesn't, and then goes right back to ignoring you.