Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
This is a complete scam. None but one or 2 info easily googled for free are correct. Shame on these people.
I was being kind, helping out a client and I got SCREWED by SPOKEO
7 day Free Trail then monthly $24.95 WTF!
Not worth it!
Rude customer service!
I'm so upset!
I will never try their services
Dear Tanya B.
I received your comment to the SiteJabber page for Spokeo on September 19,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Bill my credit card 27 times in one day. Did not apply for monthly subscription, used site to search paid 1.99 start billing my credit card io yo $367.00, for what I dont know.
Dear Sharna l.:
I received your comment to the SiteJabber page for Spokeo on September 3,2019 regarding our service and I am happy to assist in resolving this matter.
Spokeo People Search allows you to search for anyone by performing a name, reverse email, reverse phone, or reverse address search. Searches can also be performed to obtain court records, historical records, or business information. Our database covers social networks, public records, marketing lists, and other sources to reveal demographic details, public profiles, and more.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
NOW... that I saw too many honest reviews of negative factors and all the things that people don't like in an hour and not satisfactory I'm not even going to attempt it or try it you know you think it's normal it looks like it could be looks like it could work but at the end of the day so many people can't be wrong I mean 10,20 maybe 100 but over 400+ and pretty much everybody's not happy no hell no I'm not only not trying this $#*! I want to stay away from it and again I'm glad you all were honest reviews!
Dear Notme W.:
I received your comment to the SiteJabber page for Spokeo on September 3,2019 regarding our service and I am happy to assist in resolving this matter.
We're sorry to hear that our service did not provide people with the most up to date or accurate information that they were looking for. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks
-Spokeo Customer Care
Very hard process to cancel. Fraudulent can't and won't let you cancel subscription if you attempt to you will no longer have account access to manage subscription.
Dear Junior:
I received your comment to the SiteJabber page for Spokeo on August 23,2019 regarding our service and I am happy to assist in resolving this matter.
Cancelling your account is easy and you can do so through your Account Settings. You can also contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you
Thanks
-Spokeo Customer Care
Scammers do not use them. They charge you for a service you do not use...! Scammers do not use them. They charge you for a service you do not use...!
Dear Jackme O.:
I received your comment to the SiteJabber page for Spokeo on August 13,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did one search during my 7 day free trail period, I also canceled it that day, I have 3 charges of 24.95 on my bank statement that I did not authorize, 5-20-2019, 6-19-2019 and 7-19-2019.
Dear Joni:
I received your comment to the SiteJabber page for Spokeo on July 20,2019 regarding the charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Thank all of you for your reviews of this worthless website I'm sorry all of you got taken for your money and I thank you for helping me keep mine why has the government done something to stop them
Hi Jon!
We're very sorry to hear this, and want to make sure we provide a satisfactory solution! We encourage you to contact our Customer Care team via email at customercare@spokeo.com, or via phone (888) 906-0850 should you have any other questions or concerns. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you!
Did a search on Spokeo of a phone number I felt was suspicious. After charging my credit card $1.95 they gave me absolutely no information on the phone number. No name, no address, no relatives, nothing. How do they get away with charging people when they don't provide the service they promise? Complete scam.
Dear Brandy:
I received your comment to the SiteJabber page for Spokeo on July 14,2019 regarding Spokeo's services, and I am happy to assist in resolving this matter.
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
-Spokeo Customer Care
What a scam. I have one $. 95 charge and 14 $24.95 charges since 11/2/18. Sometimes 3x per month. I don't even know what this is for. Going to call my CC company tomorrow and have the charges reversed.
Dear Kathleen:
I received your comment to the SiteJabber page for Spokeo on July 5,2019 regarding the charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
-Spokeo Customer Care
I requested information on an email address that I believe was used in a scam on a friend of mine. After paying my. 95 cents (and NOT selecting the free 7 day trial) I received 'no results' as my result. Wait, what?!? The system doesn't check to see if there is anything legitimate, it just takes your money. Then I received an email about my free trial (which I didn't want). To their credit, after I explained I didn't want the free trial OR the $19.99 per month they wanted to charge for an ongoing account, they said they closed it and my card won't be charged. That remains to be seen, but so far, so good. In the meantime, before my free trial was closed, I looked up myself. The information is way off. I wouldn't waste my time or money with Spokeo.
Hi! We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our agents are available 7 days a week, from 5am to 8pm (PST).
Didn't even go through with the charge for 99 cents and now I have a $20 charge monthly.
Total scam. Don't do it.
Dear Morgan:
I received your complaint to the SiteJabber website on April 24,2019 regarding charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. To further assist you with this matter, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks!
-Spokeo Customer Care
Stay as far away from this company as you can. A simple $. 95 phone number search turned into a recurring $19.95 monthly charge that I failed to catch for a long time on my business credit card. No invoices. No notice of the recurring charge. Nothing.
They are stealing money from people and they obviously know it. When I called to complain they refunded me about 1/3 of the charges without even a discussion. When I asked for a full refund their "supervisor" Monique (ID #1242) read from a script and was ready to hang up on me before I protested. Ridiculous company.
They will be defendants in a class action suit before long.
Dear Anthony:
I received your complaint to the SiteJabber website on April 22,2019 regarding charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. To further assist you with this matter, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks!
-Spokeo Customer Care
I tried the 99cent charge to look up a number that had called me. Spokeo gave no further info than I could see for myself. Their 99cent charge is to get your billing info. It was a 7 day free trial, on the 7th Day they tried to withdraw 24.95 from my bank account. My bank held the request. When I contacted Spokeo they said they would cancel my subscription! Effective May2. I told her that it is April 2nd. Cancel it Now. She spoke to her supervisor and removed the charge. But kudos to my bank that held it up for review.
BTWAY that 24.95 charge would have been monthly! I laughed and said people actually PAY FOR THIS?!
Total scam. They probably set up robocalls to annoy people to generate need for their service.
Dear Stacey:
I have received your complaint on the SiteJabber.com website on April 2,2019 and I am happy to assist in resolving this matter.
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Since we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. Please allow me to explain the $24.95 charge that you reference. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our agents are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Care
The company is useless. Just did a lookup for my friend as a test and paid money. The returned result was zero of everything. And I had to pay to receive PDF. Don't waste your money people
Dear Georgiy,
I have received your comment on SiteJaber on March 15,2019 and I am happy to assist in resolving this matter.
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Since we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our agents are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Care
Found my self and my family. But they have me listed as 42 years old. Im 23, born 1995. I have no idea how they have my age wrong considering I dont lie about my age " i have no reason to." LOL Idiots
Dear Mary,
I have received your comment on SiteJabber on March 7,2019, and I am happy to assist in resolving this matter.
Spokeo specializes in collecting information from phone books, social networks, marketing lists, business sites, and other public sources. We understand that some of our search results may include information that is not fully updated. While we currently do not offer a feature that allows for listings to be edited, you have the option of opting out if you are not comfortable with the information showing in the listing. To opt out, please visit http://www.spokeo.com/optout.
If you need additional assistance, please contact our Customer Care team via email at privacy@spokeo.com, or via phone at (888) 906-0850. Our agents are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to help you out!
Thanks!
- Spokeo Customer Care
I did a few searches and they were a waste of money. Be careful of the teaser rate. If you don't cancel within the teaser period the company will start charging your credit card with no monthly invoices or any other notice. The customer service representative said the terms of the contract were sent by email. I never saw it and they did not provide any evidence that the charges were authorized. Your best bet is never to get involved with this company in any way.
Hi Chris!
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Since we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, will be charged on the service's renewal date until service is disabled.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our agents are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Care
Unfortunately, I read these reviews after the fact. I paid. 95 for a 7 day trial, cancelled on day 2 of the 7 days because it's a useless site with a lot of incorrect information, that just wants you to pay more and more money. I called the customer service number and verified that my cancellation went through, which they verified that it did, and I asked the name of the representative and extension, and if they would send me an email confirmation of that, which they seemed more than happy to. It never came. They don't intend to give you a confirmation in writing. I am going to report my card lost/stolen and get a new card number. Not setting myself up for these SHYSTERS. I'd like to see a spokeo representative chime in right now as they have on ALL the other bad reviews and explain to me why JUAN could not send me an email confirmation of cancellation. Waiting...
Hi Renee:
Thank you for reaching out! We understand that some of our search results may include information that is not fully updated. While we currently do not offer a feature that allows for listings to be edited, you have the option of opting out if you are not comfortable with the information showing in the listing. To opt out, please visit http://www.spokeo.com/optout. We're very sorry to hear that you did not receive an email confirmation of your cancellation, and want to make sure we provide a satisfactory solution! We encourage you to contact our Customer Care team via email at customercare@spokeo.com, or via phone (888) 906-0850 should you have any other questions or concerns. Our agents are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you!
Thanks!
- Spokeo Customer Care
Accuracy on this site is nonexistent. Doing a search for my name does bot show my name, but does show me as my youngest son who is 35 years old. And his name is not the same as mine. As far has this site is concerned I don't exist.
And my oldest son, the junior, has two listings, one of which lists his age as 5 years older then he really is.
Searching my address shows people who have never even lived in my city as living here.
Like most of these sites the search results are not reliable
Dear Darrel:
Thank you for your comment on SiteJabber.com!
I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
If you have any further questions or concerns, you can contact our Customer Care team by email at CustomerCare@spokeo.com or by calling 1-888-906-0850 where we are available via phone 5am-8pm PT, 7 days a week.
Thanks!
- Spokeo Customer Care
I recently paid for the 1 month subscription, but in processing this they charged me for 3 months. Then I began looking into what I was there for... nothing was adding up. I then decided to look myself and my husband up-not 1 thing was correct. Hmmmm... so I went on & looked up more family & friends, absolutely NOTHING WAS UP TO DATE. People were the wrong race, still married to people they hadn't been in over 5 years! Now, the old info-and I do mean OLD- was somewhat correct. The whole thing was a waste of time.
Dear Julie,
Thank you for your comments on SiteJabber.com regarding Spokeo's services.
Spokeo subscriptions are billed for the full term. When a 3 or 6 month plan is purchased, you receive uninterrupted access for the entire term purchased. I believe you may be referring to the average monthly cost of the subscription.
I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
The frequency of Spokeo’s data updates depends entirely on the type of information being collected and their sources. Spokeo gathers information from hundreds of sources, many of whom get their information from other sub-sources. As a result, our own data refresh rate varies dramatically depending on the original source’s information distribution methods and the frequency of their own updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
- Spokeo Customer Care
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joel D.:
I received your comment to the SiteJabber page for Spokeo on September 23,2019 regarding our service, and I am happy to assist in resolving this matter.
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks
-Spokeo Customer Care