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I recently paid for the 1 month subscription, but in processing this they charged me for 3 months. Then I began looking into what I was there for... nothing was adding up. I then decided to look myself and my husband up-not 1 thing was correct. Hmmmm... so I went on & looked up more family & friends, absolutely NOTHING WAS UP TO DATE. People were the wrong race, still married to people they hadn't been in over 5 years! Now, the old info-and I do mean OLD- was somewhat correct. The whole thing was a waste of time.
Julie S.'s review of Spokeo earned 4 Very Helpful votes
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Dear Julie,
Thank you for your comments on SiteJabber.com regarding Spokeo's services.
Spokeo subscriptions are billed for the full term. When a 3 or 6 month plan is purchased, you receive uninterrupted access for the entire term purchased. I believe you may be referring to the average monthly cost of the subscription.
I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
The frequency of Spokeo’s data updates depends entirely on the type of information being collected and their sources. Spokeo gathers information from hundreds of sources, many of whom get their information from other sub-sources. As a result, our own data refresh rate varies dramatically depending on the original source’s information distribution methods and the frequency of their own updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
- Spokeo Customer Care