Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
When someone scammed you. Spokeo is a good source to checkout the person. You can use phone no to checkout if name is unavailable. You can use email addresses to checkout also or address if available. This is to secure yourself from the danger and to fall being a victim in the scammer.
Dear Elsie:
Thanks for the kind words and the 5-star rating. We are glad to hear that our service was helpful and our site easy to navigate! Thank you for giving us a try!
-Spokeo Customer Care
Tried it with a 7 day. Wasnt something inreally needed. Called in and canceled it. No hard sale, no pressure. No problems. No hidden charges no issues.
Good service to me, app just wasnt for me.
A ++ on the way things went
Dear Roger,
Thank you very much for the kind words and the 5-star rating on SiteJabber! We are happy to hear that our Customer Care Team helped you with all of your requests. Thank you for giving us a try!
-Spokeo Customer Care
Beware they want to charge you and when they do its an additional fee on top of what they just charged. RIP OFF!
Hi Ben M.:
We're sorry to hear about this. While our services do include, name, address, phone, and social searches in our subscrpitions, please note that if additional search types, such as Court and Historical searches, are needed, you can purchase these as add-on subscriptions.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
Very quick, user friendly and what impressed me most was when I needed to cancel, I did it with one email which was answered it seemed immediately, saying I had been canceled. I would defineately recommend this service to someone who wants to find someone.
Dear A P.,
Thank you very much for the kind words and the 5-star rating on SiteJabber! We are happy to hear that our Customer Care Team helped you with all of your requests. Thank you for giving us a try!
-Spokeo Customer Care
The service was good even though I didn't connect with the individual I was searching for. Just be aware that if you don't cancel you will be charged a monthly fee of 24.99 Luckily the customer care was very supportive and compassionate. The charge was removed. That made my day, A wonderful act of kindness!
Dear Gilda,
While we're sad to hear you weren't able to find who you were looking for. We are happy to hear that our Customer Care Team helped you with all of your requests. Thank you very much for the kind words and the 4-star rating on SiteJabber! Thank you for giving us a try!
-Spokeo Customer Care
While I only paid $0.95, it was still $0.95. And I got absolutely NO information. There was no information to be gotten. I think the website should tell you that BEFORE taking your money.
Hi Martha:
We very sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
Spokeo needs to find better up to date information sites. There are sites that are free that have more up to date information.
I paid for onetime service for $0.95 With all my credit card information they started to charges me monthly for $19.95 since August, 2019. This is criminal same as stealing money. Because they never sent me a bill not even an email.
Dear Wei:
I received your comment to the SiteJabber page for Spokeo on December 10,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I got important info from the 3 people searches I looked for. And 2 of the 3 searches, was enough knowledge to make contact. I am grateful for Spokeo's efficiency, in having this data in their system! And when I ended the $. 95 seven day trial period, the gentleman easily went through the cancellation process for me, without urging me to come on board with a subsription. I got a very good deal, for $. 95! Thank you Spokeo! Also the 3 total customer service reps, were very courteous & respectful!
Dear Guido:
We are so happy to hear that you were able to find who you were looking for. Thank you very much for the kind words and the 4-star rating on SiteJabber! Connecting people with each other is something we strive for here at Spokeo. Thank you for giving us a try!
-Spokeo Customer Care
I just searched for a high school friend and Spokeo came up in the results. Being curious, I looked at the profile and it had him living at the address I was familiar with and his correct age as it would be this year. Unfortunately, he murdered a woman and committed suicide about 17 years ago and hasn't lived at that address since about 1973. Great going, Spokeo!
Hi Milt:
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
Spokeo is the 1st thing that comes to mind whenever I need to look someone up, I like how I can re-activate and de-activate my account at my leisure and all if this is done effortlessly.
Dear Dina:
Thanks for the kind words and the 5-star rating. We are glad to hear that our service was helpful and our site easy to navigate! Thank you for giving us a try!
-Spokeo Customer Care
These guys helped me find my friend and were willing to refund my most recent monthly fee when I decided to discontinue the service temporarily.
Dear Stephen:
Thank you very much for the kind words and the 5-star rating on SiteJabber! We are so happy to hear that you were able to find who you were looking for. Connecting loved ones and friends with one another is something we strive for here at Spokeo. Thank you for giving us a try!
-Spokeo Customer Care
I did a search for a 1 time fee of 1.95, then they billed me 25 dollars every month for 3 months before I noticed the 3 unauthorized charges on my card. Very shady stay far and clear.
Dear Manuel A.:
I received your comment to the SiteJabber page for Spokeo on November 26,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Somehow I got mistakenly signed up for a member and was charged $24.95 for a months service. I still don't know how that happened. Even so I contacted customer service to point out that I hadn't used their service and that my account (that I didn't know I had) would confirm that I hadn't used it. There was a one time $. 95 phone number look up from april that I have no idea about, but this was from october 2019. Customer service immediately Claimed that they refunded me $19.96 of the $24.95 that had been charged to my credit card, & My Credit Card people confirmed that they did refund $19.96 but Spokeo turn around and charged me another $24.95. Which using my credit card is something that I would never do unless it was a situation that was very urgent. Bottom line is that I don't know how all this came about, but I do believe it was intentionally UNDERHANDED..
Dear Don W.:
I received your comment to the SiteJabber page for Spokeo on November 22,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Although Spokeo gives you a number of possibilities, it is buckshot. They do not make it clear what you get for your money. I cannot recommend it.
Hi Richard!
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
I found a friend I had been actively searching for, for over 10yrs. Literally took 60 seconds and there they were.
Dear Karl H.:
Thank you very much for the kind words and the 5-star rating. We are so happy to hear that our service was helpful! Thank you for giving us a try!
Thanks
-Spokeo Customer Care
I have been charged USD18.90 by Www.spokeo.com since 2018 for every month and I have discovered it in October 2019. I emailed the said company, Spokeo but after getting some facts on the matter, they went silent.
Dear Wilfred N.:
I received your comment to the SiteJabber page for Spokeo on November 2,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
You use it one time and they take your money for months. I called 2x to cancel it and here we are again another $20.00 and we will give you 7.95 back as they try to offer you another deal. Complete SCAM!
Dear Carol L.:
I received your comment to the SiteJabber page for Spokeo on October 16,2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear G C:
I received your comment to the SiteJabber page for Spokeo on January 16,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care