Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
They're customer service is top notch, the site does what it says it will do and while some people may not like being billed automatically for a subscription that they've forgotten about, Spokeo doesn't do any sort of behind the scenes "scammy" behavior. I was very satisfied with them all around.
I found the Marine, thanks to Spokeo, and he was certainly glad to hear from us after all the
Years (40).
Sincerely
S/F A Retired Marine
I wasn't aware that I had signed up for recurring charges of $24.95 per month. The charge you automatically if you don't cancel within 7 days. Very very bad practice. Will never use again!
Dear Stu,
We very sorry to hear this. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
They provide what they Promise. Truly, I would never use any other such Service. Ever. From California to Maine they cover it all.
Dear Joseph,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I agreed to pay 95 cents for one look up. I foolishly gave them my credit card and the next thing I knew I had run up a year of $19.95. I though this was a charge my wife made which is why it slipped by us for a year. We called to cancel but BE CAREFUL and track your credit card charges carefully.
Dear Harry,
We very sorry to hear this. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I got what I was looking for in a timely manner at a great price. Would strongly recommend it.
And I would be back if the need arises.
Dear Alfred,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
As a volunteer service dedicated to bringing comfort to those in need of a good word. Spokeo has enabled us to reach many in our community and other ares. Our aim is not to solicit anything, just to share comforting Bible scriptures with our neighbors. In view of the times we live in, people need to hear "Good News". We are thankful for the service Spokeo supplies, and realize that in these dangerous times anonymity is important. Thank you foe assisting us in spreading hope... Jeremiah 29:11.
Dear Terrence,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care"
I recently contacted Spokeo regarding my subscription. I was pleased with the outcome and the level of service I received. I find that sometimes, people can be rude to companies when asking for their help; not that it gives anyone a reason to not help you, but it definitely doesn't motivate them to do so. Since I worked in collections, I realize the importance of being polite, professional and detailed. With this approach, I had a wonderful experience with Spokeo. I won't say that you will get your way if you "play nice", because it really depends on your situation; but it really doesn't get you anywhere to be impatient or nasty. Just a suggestion.
Dear Mrs. L.,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I took the 7 day free trial they just took my money after researching they wanted more money they suck how can you do this to people I'm an employer was thinking about using it but not stay away people
Dear Joe,
We very sorry to hear this. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Please note additional services will require additional charges.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
Spokeo has been charging me $20 monthly since July 2018! As a student who keeps my card on autopay, I did not notice this until they had charge me $400. This is money that I do NOT HAVE and cannot afford. They never sent any emails of a monthly bill or anything. That tells you a lot about their shady business practices.
Hi Ayesha,
I am very sorry to hear this.
I received your comment to the SiteJabber page for Spokeo on March 18,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I think that people should be notified if someone makes a purchase with your own phone number because I just look my own phone number is it was scarcely correct info and if I don't know who wants to know stuff about me and they actually get that info I could be in danger!
Hi Gorgia,
We are very sorry to hear this. Spokeo specializes in collecting information from phone books, social networks, marketing lists, business sites, and other public sources. Since we don't originate or create data, our data reflects that of its original source(s).
If you are not comfortable publishing your listing, you have the option of opting out of Spokeo. This can be done by clicking on the Privacy link located at the bottom of any Spokeo page, or by navigating directly to http://www.spokeo.com/optout.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
I signed up and paid for a Spokeo report of myself. Imagine my surprise to learn I have a middle name! And relatives I have never heard of or met, even though they lived with me!
I contacted Spokeo to have these and other errors corrected, but was told there was no way of doing that. The only option was to delete my name and all (bogus) information from their website. So of course I did. In my experience, Spokeo is an irresponsible, potentially dangerous clown show.
Hi Marilyn,
We very sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.
If you are not comfortable publishing your listing, you have the option of opting out of Spokeo. This can be done by clicking on the Privacy link located at the bottom of any Spokeo page, or by navigating directly to http://www.spokeo.com/optout.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
Do not buy the service it gives you very limited information but nothing specific if you're trying to check on a cheater or something like that it is useless for that information do not buy this.
Hi Raymond,
We very sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
Put email address into Spokeo said results ready do you unlock them I paid and then said there was no results for that email address that is a ripoff and a scam
Hi George,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to clarify. Spokeo’s free preview provides details on the kind of information we offer and the supported networks we search. When you see “Results May Include,” "Report Includes Available Information On," or "Discover on 120+ Networks,” this outlines the sorts of data we attempt to search. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I like a lot of people, signed up to use the $0.95 one time trial. A few days later, Spokeo stole 24.95 from my account. When I called and demanded a refund, he was very polite and nonchalant saying a refund of 9.95 would be sent back to my card. Upon throwing a massive fit I was told I would receive my full refund. Its been 5 days, no refund yet. Beware before using this site.
Hi Kayla,
I am very sorry to hear this.
I received your comment to the SiteJabber page for Spokeo on February 17,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And in terms of refunds, please allow up to 7 business days from when the refund was processed before seeing the fudns appear with your financial institution.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I was looking for someone associated with my daughter. I was able to easily navigate the website to locate the information I sought. After reading the results, my mind was put at ease
Dear Jerri:
Thank you for the kind words and the 5-star rating. We are glad to hear that our service was helpful, fast, and our site easy to navigate! Thank you for giving us a try!
Thanks!
-Spokeo Customer Care
Checked on someone currently incarcerated. It said she had a PhD. Wrong. I then checked on myself. The information shown was incorrect.
Hi Tom,
We very sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
Once you pay the money then you find that there are misrepresenting the background information you're going to get. Then they want money for each and every other background check you do so it's a farce don't waste your money
Hi Jon:
We very sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.
Spokeo offers many low-cost membership plans. These can range from a one-time purchase of a Single Search Report to various auto-renewing subscriptions. The cost of Spokeo's products is dependent upon the search type and subscription length selected, as well as various promotions that may be offered at the time of purchase. To explore the available plans offered to you, please perform a search and click on the Get Full Results button. This will lead you to the payment page where details for the purchase can be found. You will also see a Plan Specifications link that highlights the plan's quotas.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
-Spokeo Customer Care
I've never had Spokeo overcharge me you simply call to cancel your trial subscription before the end of your 7 days. Very simple and easy. Love their services. Would definitely recommend.
Dear Kenneth:
Thank you for the kind words and the 5-star rating. We are glad to hear that our service was helpful, fast, and our site easy to navigate! Thank you for giving us a try!
-Spokeo Customer Care
SERVICE WAS FAST, EASY TO USE, FREE TRIAL FOR 7 DAYS WAS EXCELLENT... CORRESPONDENCE WAS FAST, UPFRONT & HELPFUL... I GIVE IT A "10".
Dear William:
Thank you for the kind words and the 5-star rating. We are glad to hear that our service was helpful, fast, and our site easy to navigate! Thank you for giving us a try!
-Spokeo Customer Care
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cody,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care