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Kayla G.

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Experience: Reference

Member since February 2020

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1 Review by Kayla

I like a lot of people, signed up to use the $0.95 one time trial. A few days later, Spokeo stole 24.95 from my account. When I called and demanded a refund, he was very polite and nonchalant saying a refund of 9.95 would be sent back to my card. Upon throwing a massive fit I was told I would receive my full refund. Its been 5 days, no refund yet. Beware before using this site.
Spokeo I. – Spokeo Rep
Hi Kayla,

I am very sorry to hear this.

I received your comment to the SiteJabber page for Spokeo on February 17, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And in terms of refunds, please allow up to 7 business days from when the refund was processed before seeing the fudns appear with your financial institution.

I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.

-Spokeo Customer Care

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