We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Kayla G.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Reference

Member since February 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    10

Review Distribution

1 Review by Kayla

2/17/20
I like a lot of people, signed up to use the $0.95 one time trial. A few days later, Spokeo stole 24.95 from my account. When I called and demanded a refund, he was very polite and nonchalant saying a refund of 9.95 would be sent back to my card. Upon throwing a massive fit I was told I would receive my full refund. Its been 5 days, no refund yet. Beware before using this site.
spokeoi
Spokeo I. – Spokeo Rep
Hi Kayla,

I am very sorry to hear this.

I received your comment to the SiteJabber page for Spokeo on February 17, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And in terms of refunds, please allow up to 7 business days from when the refund was processed before seeing the fudns appear with your financial institution.

I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.

Thanks
-Spokeo Customer Care

Kayla hasn’t received any votes.

Kayla hasn’t received any thanks yous.

Kayla doesn’t have any fans yet.

Kayla isn’t following anybody yet.

Similar Reviewers on Sitejabber

joed623
Joe D. reviewed Spokeo
3/19/20

I took the 7 day free trial they just took my money after researching they wanted more money they...

ayeshah12
3/18/20

Spokeo has been charging me $20 monthly since July 2018!!! As a student who keeps my card on...