Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
The nose of this One Star Pony grows from the get-go.It offers to allow free search on its site.
Thats the hook. I'd guess some PR Shyster will say
With a Snidely Whiplash laugh that the search was free but the results cost money.
$#*! just let people know upfront it will cost something for an answer.
They are truly poor. They have bad people lure you into some deal or just rob other sites of your personal information. It seems they dump their information into a computer that searches for everybody with the name you give them, then give you the wrong one, even if your checking it and asking about yourself. I gleaned this from their many negative reports and my experiences with a similar finder company.
Dear Graham,
We are very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Support
Good product, better service. I accomplished what I set out to find and Spokeo made it very easy. Site is easy to navigate with a lot of purposeful information.
Dear Humberto,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I wanted to find an old friend, we have reconnected and catching up! Thank you! I would recommend it!
Dear Valued Customer,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I used this service. I was provided with useful information. However, the way the billing read, I was signing up for a one time service, not a subscription. Nonetheless, I was billed twice more and my credit card did not protect me. When I tried to cancel, I could not get logged on to cancel. Moreover, despite Spokeo indicating that I would receive an email to reset my password, these emails never came. The customer service ultimately connected and I received a partial refund for one of the two months billed. Yes, a case could be made that I did not pay close enough attention to the "Free 7 - day trial" which then gets billed monthly if you do not cancel. However, this is strikes me as a shady practice and I encourage any user of this service to use it with wide open eyes.
Dear Jude,
We very sorry to hear this.
We apologize for any frustration this may have caused. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I was satisfied and pleased with all the information I was able to find out on Spokeo, just as my Gut was telling me he was cheating and I needed proof, Spokeo Gave Me proof and I was able to leave his sorry $#*! behind. Kudos to Spokeo
Dear Lacy,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Got a nice lady who helped me was very helpful. When i need to use this service i can easily get the information i am looking for.
Dear Linda,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I picked Spokeo while trying to locate a number for the friend of an out-of-state relative I was not able to reach by the cell and home numbers I had. The service was easy to use and I got the number I needed to reach her. Spokeo was running a ~$1 one-week trial, so I was willing to give it a try. When I called to cancel the one-week trial, to avoid the ~$25/month current pricing, the CSR I spoke to was very helpful and straightforward. He offered to extend the subscription for ~$10/month for one-month with pre-cancellation. Because of this--meaning, because they were above-board and did not attempt to rope me into an extended service I do not need--I will use the service to look up some contact information in my remaining month, and would strongly consider using them in the future if I had search needs.
Dear Anne,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I only tried the 3 day membership an it was good. But if you really want to know everything you need to pay for a subscription.
Dear Jennifer,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Monica rocked! And I'm finding people. Some of them don't even have phones or any online presence, so in some cases I ended up talking to family, friends and former neighbors, etc. most of whom were included in my first or second tier depth spokeo searches.
Dear Valued Customer,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Team was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Awesome Employees! Thank you to especially David! If only they handled all my business! Kudos, Spokeo! Keep it up!
Stacy
Dear Stacy,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Team was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I did a search on myself and was amazed at how much was WRONG from where I lived, my names used - One was someone else, to family, to EVERYTHING had WRONG UNTRUE things. I know now NOT to depend on anything they say about anyone. I feel sorry for anyone that missed out, was turned down or not gotten a hold of because of the UNTRUE FACTS that were never questioned. SHAME ON A BACKGROUND SEARCH COMPANY THAT DOESN'T MAKE SURE THEY ARE TELLING THE TRUTH ABOUT ANYONE. USER BEWARE!
Dear Kathy,
We very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
The site claims to be able to provide email ownership details but this is an untrue claim. I galso received the same information results for three different emails... I highly doubt the validity of these results.
Dear Trina,
We very sorry to hear this.
We apologize for any frustration this may have caused. I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I gave them as much info I could to search for someone and they found absolutely nothing. I was very disappointed and I would never recommend them.
Dear Tasha,
We very sorry to hear this.
We apologize for any frustration this may have caused. I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I have been able to find the information I needed. Results are quick and include lengthy background information.
Dear Christy,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
No more tic-tac-toe or crossword jigsaw puzzling more like fun game of hopscotch or LeapFrog and basically needing only one hop or leap and feeling "whoopee... well wupp-wupp... thar it IZZZ"
Dear Gerald,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Most of the information was useful and was able to contact old friends however I am still waiting for my personal information to be updated the old address from 1998 is still on my profile
Dear Doris,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Somehow I landed on Spokeo.com site and was told for $0.98 I could get the number. Then they hit me with another $24.95 in a week and wouldn't refund the money. I only looked for the one number. Just a scam. They didn't have any information i requested. I even cancelled on-line. Didn't help.
Dear Joe,
We very sorry to hear this.
We apologize for any frustration this may have caused. We aggregate more than 12 billion public records from a variety of online and offline sources, including white page phone directory information, marketing survey responses, public records like criminal court records, property records, and census information, and information from the Web like public social media profiles. We then organize this data into easy-to-understand reports.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I paid 95 cents for a limited 7 day trial offer. The information they gave me was totally $#*!ing WRONG. That was three or four days ago. Today I received a notice from my bank that they attempted to charge my credit card 24.95 for a year long membership that I NEVER $#*!ING AUTHORIZED! Going to their chat section on their website I was cut off by a $#*! named Jessica when I accused them of $#*!ing fraud! DO NOT HAVE ANYTHING TO DO WITH THESE FRAUDULENT COCKSUCKERS. They will try to $#*! you anyway they can. Bottom line... $#*! SPOKEO AND ALL OF THEIR CRIMINAL $#*! EMPLOYEES!
Dear Requester,
We very sorry to hear this.
We apologize for any frustration this may have caused. We aggregate more than 12 billion public records from a variety of online and offline sources, including white page phone directory information, marketing survey responses, public records like criminal court records, property records, and census information, and information from the Web like public social media profiles. We then organize this data into easy-to-understand reports.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I found most of the info I was looking for and when I needed help spokeo support team is second to none. Very pleased with those guys.
Dear Granger,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry,
We are very sorry to hear this.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support