Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
Getting alot of calls from numbers I dont know wanted to check how accurate. Used a number I know and all personal info on. OMG nothing but phone number was right. Not city, Not sex, Not income, and when complained they said well give us email or their street address and we will look up more. UMMM if I had that info wouldnt need their terrible inaccurate service. I wasted money on this and them baited me thinking the PDF file I paid more for would have more info was all bland by info of phone #, wrong city (without address) and that was it. PLEASE DO NOT WASTE MONEY ON THIS BS ACCOUNT.
I should have checked Spokeo out prior to wasting what I thought was a $1.00 until I was billed automatically billed $25 for a the next month. I contacted Spokeo the day the charge posted and tried to get my money back. They would not cancel as of that day. They billed me to the end of the month and refunded $9.95.
To make matters worse, they reported my person as living but was in fact dead a few years
Dear Perr:
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I heard about this site through Tumblr and wanted to run a background check on myself (wanted to make sure my address wasn't accurate) so I paid like 90 cents to run it and I thought I'd canceled everything but I just got a $30 charge. Luckily the site seems shady enough my bank will hopefully refund me, but it's a pandemic and money is tight so that definitely hurt. Do NOT give them your credit card information!
Dear Juliana,
We are very sorry to hear this.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
Total rip off. Site implied it had info on reverse # lookup. After paying their fee absolutely nothing i mean nothing at all
Hi Robert!
Thank you for reaching out! We're sorry to hear that we did not have the information you were looking for and strongly encourage you to check back for updates. We have access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. In regards to our free preview, it provides details on the kind of information we offer and the supported networks we search.
If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you!
*WARNING THEY CHARGE WITHOUT EVEN NEEDING YOU TO KNOW ABOUT THE SITE *
I spotted a weird charge for $24.95 in my statements. Looking further into it I found a previous charge for $0.95. I'd never heard of this site before but when looking further into it, I found that I was one out a million to have something similar happen. I'd never been on the site and had recently ordered a new debit card ate the time of the $0.95 purchase. The creepy part is the fact that I was charged as soon as I activated my card. This site was not my first nor was a purchase in the first place. I had to order a new card but have read reviews of them charging even when changing debit cards. Check your statements people. Spokeo is a bunch of thieves.
Dear Alexander:
We are very sorry to hear this.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I appreciate this company working with me to provide an experience above my expectations for a dispute clarification that I felt needed to be resolved. They went well above an beyond my expectations to treat me more than fair and provide a win, win situation in which i would not hesitate to use their services again, or refer others to their business. It did take some communication, but they were willing to work with me, and that is what I have come to expect from a solid company.
Dear Jason:
We are very sorry to hear this.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I used this company once to look for an email address for a former teacher of mine. I paid 0.95 or something like that and the info they provided was useless. I did not know I was then enrolled at $24.95 ongoing membership which was removed from my bank account. I have just cancelled, but it remains to be seen if the $24.95 charge is refunded. I do not recommend this company.
Dear Allen:
We are very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I thought I paid $. 95 for one search of a name. I declined membership etc. I received notification on my phone that I would be billed $. 95... I forgot about it. This month, checking over my credit card account, I discovered charges each month for $24.95 going back 6 months! I called to complain... the receptionist said she would cancel my subscription but no refund possible. I demanded to talk to a supervisor and I would sue them for fraud. She had me hold, came back two min later and said they would refund me $75. Of the $150. They scammed... I took it, but they must be making millions off this fraud!
Dear FuTung:
We are very sorry to hear this.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I used them to look up a phone number, if I remember correctly, they were going to charge my credit card a 3 Dollar fee. Not only that they failed to give me the number, they had charged me 24.95 for no service at all.
Dear Saeed:
We are very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
It took me so long to find and contact some people in the group but when I sent them out via Spokeo It took a fraction of the time using Spokeo it, less than a fraction of the time it was great.
Dear Rosana,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The information i received on spokeo on myself and 2 other people i know was 85% false. If you need accurate info i would not recommend this site. The only reason i gave it 2 stars is because the customer service rep, michellle that helped me cancel was extremely helpful and responded very quickly. She is definitely an asset to this company.
Save your money you can get better info on your own for free. This site gave outdated and completely false info. This is basically what i wrote on the survey the sent me. After filling it out they thanked me for my POSITIVE feedback and asked me to review them on this site. So obviously they cant decipher the info they receive from any source!
Dear Melissa:
We very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
We are glad to hear that our Customer Care Agent was able to assist you with all your needs.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I had lost contact with a former professor and friend whom I knew from the mid 1970's to the mid 1980's. Through Spokeo I was able to find a phone number listed under his name in the Washington, D. C. area. I tried the number and was thrilled to hear his voice after all of these years (35 years to be exact). He was also very happy to hear from me.
I am very thankful to Spokeo for providing me this wonderful opportunity
Dear John,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This company does exactly what it says it does anything you read about this company from the company believe it customer service outstanding what I recommend this and use this again absolutely without a doubt we need more companies like this out here in this world for honesty trust and protection so I thank you Spokeo
Dear Jeffrey,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid a one time price of $. 95 cents to reveal a persons information, it was charged to my bank account. About 2 weeks later they charged me $24.95 for a subscription that I did NOT sign up for. BEWARE. I called to try to get my money back, they are only giving me a refund of $12.48!
Dear Megan,
We very sorry to hear this.
We apologize for any frustration this may have caused. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
I graduated from TCU in 1967 and lost track of my roommate... but knew he was from Houston Area... nothing worked so I tried this service just for kicks... they found his name in Florida, his last street address there and eventually found his real estate broker who knew him well and gave me his phone number. All in about 30 minutes.
I then cancelled my one time service which was not a problem at all... gal on phone was delightful and I would use them again for sure. Bob
Dear Bob,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I had used this site once before (2014) and had no qualms over using Spokeo again.
The family needed information on an aunt that sort of 'disappeared' sometime in the 1970s. Within minutes, I had the needed info.
Not sure why the negative reviews are so angry... the site does exactly what it states it will accomplish.
I had the one-week free trial after buying one search. At the end of the week, I called Customer Service and spoke to Alex. An absolute pleasure to speak to her! Professional, articulate, and friendly. The cancellation was smooth and quick.
It would be wonderful if she could train ALL c. S. agents.
Dear Karen,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
They Trick you by making you think you are paying $. 95 for a single search and you never really get any information at all. Then they bill you $24.95 for a month of searches and won't refund your money. Typical bait and switch. Don't waste your time. Or your money.
Dear Kim,
We very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
They are a scam artists. They pretend they have valuable information to get you to sign up and then they provide nothing. Do not waste your time or money on this service, they do not deserve the dollar I gave them.
Dear Lacy,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to clarify. Spokeo’s free preview provides details on the kind of information we offer and the supported networks we search. When you see “Results May Include,” "Report Includes Available Information On," or "Discover on 120+ Networks,” this outlines the sorts of data we attempt to search. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
Not a single thing i looked up was accurate, and you have to contact them through email, phone, or chat to cancel your account.
Dear Joh,
We very sorry to hear this.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
Be careful with this product, be careful with the offers they have, once you use the service even one time they will keep you charging monthly. They charged me $24.99 monthly after I accept an offer they have in their website to use them once for. 94 cents. After that they subscribe and charged me for no reason, So once they have your card number they will keep charging you.
I talked to them on their 1888 number they refused to refund my money.
Dear Karina,
We very sorry to hear this.
We apologize for any frustration this may have caused. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lori,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support