Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
My business card was charged $24. For Spokeo. I didn't know what it was so I looked it up I never used the service. Today a very obnoxious man kept calling about spokeo he called several times finally a manager took his call we ended up paying. 95 to get rid of him. This is a scam do not do business with these people. I will need to have a new CC issued.
These SOBs are in the business of ripping people off. Don't bother trying to figure out what they are charging you, because you stand a better chance of winning the lottery. Just stay away and avoid the hassle. As far as I knew, I was paying $1 for a search, which they charged me for. I believed to uncheck all the add-on boxes, but still got charged $25, even though it was obvious that I wasn't or didn't intend to use the service for more than the initial. IT'S A SCAM! STAY AWAY! DON'T CHANCE IT! THEY WILL RIP YOU OFF!
Dear Jeff:
I received your complaint to the SiteJabber.com page for Spokeo, on November 10,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Again I have contacted spokeo with an issue and low and behold perfection in customer service! Never fail me I have bugged them about everything from tiny problems to oh crap I am locked out of my entire life please help kind of trouble no matter what I have received 110% effort to resolve issues even things they didn't have to helpe with they have! 1000stars! My suggestion to others is read the terms you agree to people stop purchasing things to find out what they do for you instead of researching before hand so you don't feel like ruining a reputable businesses opportunity to help millions of others because they read a review from some goofy that doesn't know what's going on until they see charges on their account later. This is to find basic info that has been attached to the information provided into the search bar these sites don't do PI work they show what other company's have reported about the people or addresses or numbers you entered
Dear Stacy,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our search service was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Crooked company. They hook you in with a "free trial" but what you're really getting is them automatically enrolling you in a yearly subscription and charging your card monthly without ever sending a billing statement. So you don't look at your statement for a month or two because you haven't charged anything. However, Spokeo has been charging you and will not refund your money, even though they can see that you have not been using the service. Not only that, but the person I originally looked up using their "free trial?" None of the information provided by Spokeo was worthwhile.
Dear S P.,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Also, there is no charge or fee associated with cancelling your Spokeo service.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
I have used Spokeo for over five years. I'm happy with their service. Anytime I need assistance, they quick to respond and always helpful.
Dear Heather,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care was able to assist you with all of your concerns. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Don't waste your time. Even if you cancel they will charge you anyway and only give you half of your money back. So they don't really care. $#*! this site.
Dear Courtney,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Also, there is no charge or fee associated with cancelling your Spokeo service.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
I originally went for spokeo because of the ability to do a reverse phone number look up. After looking up the information, which I paid a one time offer for a limited time, i was disappointed. The information I received made literally no sense and was old. I felt that a lot of the information is obtainable without spokeo, however having a large bit of it available in one location is nice. But the biggest thing was that a lot of MISINFORMATION is posted as well as old information. For example, it says that I was possibly married which is so far from the truth. It also has my last known address from 2015 when I have lived at 2 other addresses. It also had very very old emails as well as social media sites and nothing new. In conclusion, I terminated my membership and will use the free resources or another site like spokeo that provides a lot more prevalent and sought after information for the same price, if not cheaper.
Dear Krysta,
I’m sorry to hear Spokeo did not meet your search needs.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I used this product for one search and inadvertently signed up for a subscription where I've been getting charged for over 2 years. Unfortunately it was a bank account with many transactions So I didn't miss the $13.95. Their searches are generic and no better than anything I can get for free online.
Dear Jeff,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
The service is one of the better types of sites I've used in the same category and recommend to anyone to give it a try
Dear Mike,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This site is about as useful as a screen door on a submarine. While it doesn't necessarily break your wallet (95 cents to get a report and an additional 50 cents to download a PDF copy), this site provides information so generic, you can easily find it with a simple google search. Pretty much the only information you'll get out of this website, is the location of the area code when you use it to look up numbers that called you, you literally get nothing else out of this website.
Dear Arthur,
I received your complaint to the Trustpilot.com page for Spokeo, on October 20,2020 regarding Spokeo's services, and I am happy to assist in resolving this matter.
I’m sorry to hear Spokeo did not meet your search needs.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Also, any additional features such as Court Records, Historical Search, or PDF downloading will be additional costs to your main subscription.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Had to pay for information and monthly was just a waste of money. Try another site, this one is just taking your money.
Dear Katherine,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
I needed to speak with customer care regarding my account. I usually dread these conversations as the person helping me is not really helpful. Jessica was my customer care representative and she blew me away with her professionalism and her true care for me, the customer. She took care of every detail and need that I had and was so very pleasant. At the end of our conversation I sure to let her know how much she was appreciated. Best customer care since... ever. 5 stars for her. Way to go Spokeo.
Dear Whitney,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Agent, Jessica, was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Embarrassed to say, but I was taken by the scam. Bait and switch telling you they charge $1 for a 1-time search, but they continue to bill your credit card $25/mo without letting you know. Extremely corrupt practices!
Dear Requester,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
These people will randomly charge your card for amounts you didn't approve. I had to call and cancel my card. They don't tell you this at any time that they will later charge you 20 something dollars and then again a week after that. And the information they provide anyone can find themselves.
Dear Patricia,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
The service is a bit annoying in that it keeps trying to sell you more services, but I found an old friend that I lost touch with, so that was all that I wanted. Afterwards, it was easy to cancel so that it doesn't automatically renew.
Dear Tony,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and Spokeo's services were able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid like a dollar to look up information on my brother. One time thing. The information was okay. Don't ever remember being informed or picking a subscription plan. Surprise! Apparently I was automatically enrolled & charged $24.95. I've canceled and requested a refund. Will report to BBB. This is ridiculous! Would not recommend.
Dear Allison,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
I had to deal with a mixup involving a credit card charge. The agent that I spoke with was courteous, kind and professional. The issue was resolved in a matter of minutes. If you encounter any issues or concerns, always call Customer Service for best results.
Dear Jonia,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid. 95 for a one time service.
There is now an unauthorized charge from my account for $24.95.
I clearly chose the one-time service only option, yet I was fraudulently charged additional payments.
I wish I had seen the reviews prior to using Spokeo.
Dear Grace,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
Add this to the list of negative reviews stating that they were charged $. 95 for a single search and then unknowingly charged $24.95 per month until you notice and cancel.
Dear John,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
Spokeo uses methods to suck you in and steal moneys from you. They offer 1.00 then bill you at 24.95 and provide what looks like a receipt that comes from the 1950's with little detail.
Don't get sucked in and robbed.
Dear Dennis,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa:
I received your complaint to the SiteJabber.com page for Spokeo, on November 11,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care