Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
Information provided by Spokeo is highly inaccurate. Cancelling the trial subscription is possible only by calling their Help center. Only after they charge your credit card for $25, subscription cancellation option miraculously appear. Typical get ya service.
Information was incorrect, to verify my suspicions I checked my own number- which I have had for 15 years and it was incorrect, not even remotely correct
Dear Lila:
I received your complaint to the SiteJabber.com page for Spokeo, on November 29,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
They have provided 0 correct answers in about a dozen tries. Even my own information is wrong. I cannot find anybody on this site, including me. I will copy and paste this comment all review sites reviewing their 'services'.
Dear Bradley:
I received your complaint to the SiteJabber.com page for Spokeo, on November 28,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
This "company" doesn't exist. They CAN NOT provide any information. It's pathetic. Literally, you know more than them. Beenverified is awesome. Spokeo NEEDS to be shut down. They are complete frauds.
Dear Michelle:
I received your complaint to the SiteJabber.com page for Spokeo, on November 27,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I purchased this service because there was someone calling from a random number to bother but they didn't give me any name or significant information, so then, I tried my number and my husband's number to see how accurate it was to find out that it was BS. They gave me random names and locations! If you want to waste your money purchase this service!
Dear Carolina:
I received your complaint to the SiteJabber.com page for Spokeo, on November 23,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
In my line of work confidentiality and professionalism is everything. That is why I choose to use this company in particular. And I will definitely use again and recommend to my colleagues.
Dear Ray,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our service was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Very deceptive. They will charge you $24.99 every month even if you do not accept it. I clicked on the. 95 cent option for an address and was charged $24.99 plus the. 95 cents. The address that they gave me did not even exist. Do your self a big favor and do not use this scam of a company.
Dear Stuart:
I received your complaint to the SiteJabber.com page for Spokeo, on November 23,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
You will get a page that says to see the report subscribe, or pay a one time fee. They DO NOT make it clear whether or not there are actually any results to report. You may end up paying to learn nothing from your search.
Dear Mac:
I received your complaint to the SiteJabber.com page for Spokeo, on November 23,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Highway robbery These people get you to use the service 95 centsA fter thatYou think that's all no you're wrong they go ahead and charge you monthly 25.95 subscription notarization whatsoeverThen you cancel this subscription hours later after the charge They say the money is not refundable that's highway robbery American peopleSomebody has to do something we are bleeding over here bunch of crooks
Dear Eliel:
I received your complaint to the SiteJabber.com page for Spokeo, on November 22,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I was interested in an individual that was listed as a close relative on an Ancestry site. Not recognizing the name or age, I contacted Spokeo. I was amazed at all the information that was available. This cleared up the status of the unknown person.
Dear Karen,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our service was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
They will charge you 0.95 for a search, which basically waste your money and get nothing. After that you will find auto charge every month for 24.95 on your account. I already called the back, and anyone what a group lawsuit to sue this company?
Dear Pet:
I received your complaint to the SiteJabber.com page for Spokeo, on November 18,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I had to call today because I had a 7-Day trial I had to look my name up and remove from my information off of this site because I do have stalkers and people are harassing I didn't even use the whole 7 day trial I used it for like an hour and then when I went under my account settings I canceled it apparently it didn't cancel appropriately I called today someone thought they were being slick taking a full $24 out of my bank account which overdrew me at 3 in the morning but honestly it was up at 3:00 in the morning watching their bank account anyway I had to call a customer service representative the woman said it's about a day Taft d 7 day trial but she will work with me and she gave me $9 back well I didn't even use a service and it wasn't even correct information like I thought it was so why can't you give me my full $20 back how dare you keep plus the $20 for information that wasn't correct and that I really canceled but apparently it didn't go through on their end I'm highly distraught and upset because that money needs to be put back into my bank account because my bank is a bunch of jerks and they charge $33 per overdraft
Dear Tiff,
I received your complaint to the Sitejabber.com page for Spokeo, on November 18,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
If I could give zero stars I would. Should have read these reviews before purchasing a single profile report. I purchased a single profile report for. 95 cents. I made double sure not to sign up for a monthly subscription. Guess was I was instantly signed up for? Yep, a monthly subscription. I caught the charge the day after it was taken out of my account. They were only able to issue a partial refund since half the month was over. The only good thing was that their customer service was quick to cancel it and issue some sort of refund.
They got me for that. 95 cent profile plus $14 but I'll never use them again.
Dear Sarah,
I received your complaint to the Sitejabber.com page for Spokeo, on November 17,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I signed up with credit card got to experience the free trial which I really enjoyed and got me all the Detailed information I was looking for and when the free trial was over all I had to do was send a cancellation email to Spokeo asking to be removed from any payments and to cancel my subscription. No problems
Dear Felish,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our service was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The information provided is good, but not particularly better than some other sites. The reason for my low rating is there sleazy pricing where after you sign up for one search they ask you to try it for a full month but then do not send you a reminder that they are going to bill you month after month. I was successful in getting them to retract the charge yes I caught it the day that it happened. A more ethical Approach would've been to send you a reminder that they will be filling you in X number of days so you can have a heads up if you wish to cancel.
Please disregard the line, "And it is possible that you may have multiple accounts open with conccurent active subscriptions."
Unfortunately I used Spokeo in hopes of finding who was calling me. Spokeo was not able to provide me with anything other than the city and state where the call originated. Despite no identifying information provided, I was still charged a fee. If you don't gain any information, you shouldn't be charged.
Dear Jim:
I received your complaint to the SiteJabber.com page for Spokeo, on November 14,2020 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
When a friend suggested I use Spokeo to "investigate" a gentleman I was corresponding with, I was reluctant. My number one reason for hesitating was the cost. My friend explained that if I canceled a membership within a certain time period, membership would be free. I protested that this practice didn't seem fair to poor Spokeo and i wasn't in the practice of taking advantage of anyone. After a lot of soul searching, i decided to go forth with Spokeo. Well... SURPRISE! Although, i followed their rules for joining/canceling membership, i was charged more than the amount of the initial fee and was NOT provided any information (other than the basics--name, address, phone, etc.) about the person of interest. "Poor Spokeo" is not nice. I should have listened to my inner voice warnings, and remembered the adage, "If something seems to be too good to be true, it probably is!"
Dear Dixie:
I received your complaint to the SiteJabber.com page for Spokeo, on November 13,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And it is possible that you may have multiple accounts open with conccurent active subscriptions.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I am the historian for my dad's WWII squadron, and from 2016 to now November 2020 have used Spokeo to find phone numbers for descendants of the squadron members, using names from obituaries, e.g. "survived by Thomas Harding of Bristol, CT." I have great success with this product, amazed it has cell numbers, vs. most sites have only land lines. I estimate 70% of the cell numbers I call work, which is huge, vs. 30% I get a new person, or are disconnected. Landlines is maybe 30% get through, but this is not Spokeo's fault - many people I try to find are dead! I am so thankful it lists dead people, because Spokeo also has links to relatives. Just yesterday a man's number didn't work, but I clicked on his wife, and her number did work. I am THRILLED with this product, depend on it as the most vital resource I use, and have never been disappointed. I was shocked to see the low overall rating, and expect that is due to billing issues some people had, not due to the product. I have never had a billing issue. THE PRODUCT IS SUPERB. I LOVE IT.
Dear Seth,
Thank you for the kind words! We are glad to hear that Spokeo worked out for you and our service was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I signed up for a Spokeo free trial which I cancelled after an additional two months, using their "Cancel any time" offer. They continued to bill me which I didn't catch right away. Two months later I did catch the billing. I called Spokeo and the nice lady said she would cancel it. I ate the two additional months - my mistake. It is now November and Spokeo has continued to Bill me - they cannot find out why. I have called and called. I have had my credit card block them. That, too, is not happening. I called Spokeo yesterday once again and they cannot find me in their billing list and do not see where I am being billed. I now have to complete a dispute set of papers from my credit card company for each month that Spokeo charges are being disputed! PLEASE DON'T GET INTO THE MESS I AM IN! Don't go with SPOKEO!
Dear Diana:
I received your complaint to the SiteJabber.com page for Spokeo, on November 13,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And it is possible that you may have multiple accounts open with conccurent active subscriptions.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Very easy to use, accurate and current information. I neeed to verify somebody's background and it was very easy to follow the steps and get information that I needed I would definitely recommend this app you're not getting your phone if your wife
Dear Sabrina,
Thank you for the kind words! We are glad to hear that Spokeo worked out for you and our service was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roman:
I received your complaint to the SiteJabber.com page for Spokeo, on December 1,2020 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care