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Don W.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Reference

Member since November 2019

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1 Review by Don

Somehow I got mistakenly signed up for a member and was charged $24.95 for a months service. I still don't know how that happened. Even so I contacted customer service to point out that I hadn't used their service and that my account (that I didn't know I had) would confirm that I hadn't used it. There was a one time $.95 phone number look up from april that I have no idea about, but this was from october 2019. Customer service immediately Claimed that they refunded me $19.96 of the $24.95 that had been charged to my credit card, & My Credit Card people confirmed that they did refund $19.96 but Spokeo turn around and charged me another $24.95. which using my credit card is something that I would never do unless it was a situation that was very urgent. Bottom line is that I don't know how all this came about, but I do believe it was intentionally UNDERHANDED..
Spokeo I. – Spokeo Rep
Dear Don W.:

I received your comment to the SiteJabber page for Spokeo on November 22, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.

I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.

-Spokeo Customer Care

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