RueLaLaReviews 477

Ok, so I thought I was getting a great deal by buying Predire Paris skin product at 95% off. I was like, hmm i never heard of Predire but 95% off is a real good deal so i'll buy it. Then I remembered my dad always told me that if a deal is too good to be true, then it's not true. So I did some digging, and guess what I found. Have you ever walked through malls and get stopped by someone trying to try cream on you and hard sell you? Well that's Predire "and their other various brands" booth. They often show you their website selling the same cream for $1000 plus and hoping you would buy if they give you 95% off. So, from what I learned is that Ruelala carries a lot of no-name brands and they jack up the retail price then give you amazing discount to sell those products at a price they should have been priced at to begin with. So, you are not getting a deal on Ruelala, you are getting a fair price, but no deal though. Lol

Ordered boots no one else has in my size. Tried change order to smaller size, and was shot down by customer service, tried to cancel order and got the same. Found out free return shipping means my money is held hostage for future purchases ie merchandise credit. If an item is defective they want you to take pictures and let them figure it out. Sandi b was right about the horrible return policy. This is my First and Last purchase with Rue lala. Gilt (Guilt)is now owned by Rue lala so I will have to stop shopping with Guilt as well. Got my order, they are real branded product, and the insoles are not glued to boot bottom, boots are long, but not unwearable. Stick to Zappos best adjustment policy!

I've ordered a lot of items from Rue, but the last order - nothing worked. I had to send it all back. I was very disappointed. The customer service reps were very nice and they sent me the shipping labels, but they received my returns 2 days ago and I haven't seen a credit. I've always found it interesting that they can take your funds right away, but it takes up to 10 days to put them back. I will give an update as to my refund and see if the stars go up, down, or stay the same.

I was sold 2 Soft tex pillows, promising they would always be cooling. Their was nothing cool about them. Then they tried to charge me for returning their product that didn't live up to what was promised. Wording about what your paying shipping of $9.95 for is vague as well. Turns out it's for future free shipping. Keep fighting them if you have any problems. I got the shipping fee dismissed after half an hour in chat and the free return.

Terrible experience for the first order to Rue La La. I created account with my current address as my shipping address. Then, I proceeded my payment via Pay Pal that I also created my current address as shipping address. Here comes my nightmares that Rue La La shipped to the address I moved away and deleted 2 years ago. I asked for Rue La Las help to return and cancel the transit but got reply that they cannot help any order which has shipped out frim Rue La La. I have to hold the shipment either from FedEx or post office to return it all by myself. Otherwise, I cannot get my refund! I reached out FedEx but I hanged off the phone after an hour holding on the line. Then, I called two post offices and both of them said no tracking number was found in the system.

I recently ordered a book case at ruelala for a great price (as this is a site for great deals right?) Wrong! 7 days later, I receive an email stating that they canceled my order because the item was no longer available. I was disappointed, but decided to go back on the site and find another bookcase to order; when there it was, the same exact book case for a much higher price.
I could not believe it. I proceeded to call their concierge, which is when they informed me: the original price that I purchased the bookcase was a mistake. So they canceled my order, sent me an email lying about the status of the item(which they later told me it was a generic email ;) and relisted the item at the higher price. I told Penny (the concierge who assisted me) that I felt as tough they should honor the price and send me the item; especially with an email containing false information, and the listing mistake was theirs. They refused! How is this fair to consumers, they pretty much lie about their products, and hid behind their policies when it is convenient for them.
Definitely not a trustworthy site to purchase from.

I ordered king size sheets after seeing the episode on the Wendy Williams show. Wendy and the rep stated how soft they were. Upon receipt of the sheets, they are of the harshest fabric EVER! I only washed one pillowcase, according to directions, and the product is NO WHERE NEAR SOFT! Andrew at customer service told me since I washed one pillowcase, I can't return the sheets. I was hoping after washing one pillowcase, I would see that the material was exactly as advertised on the Wendy Show. NOW WAY! I have ordered sheets before after watching Wendy Show and was totally satisfied with the softness of the sheets.
WENDY NEEDS TO STOP HAVING THEM ON HER SHOW! I'm now out $60 for false advertisement and misrepresented sheet quallity. Wish I had read about all the complaints about Ruelala prior to ordering this scam. Wendy NEEDS TO KNOW HOW UNDERHANDED RUELALA IS!