Guessly J.

I recently ordered a book case at ruelala for a great price (as this is a site for great deals right?) Wrong! 7 days later, I receive an email stating that they canceled my order because the item was no longer available. I was disappointed, but decided to go back on the site and find another bookcase to order; when there it was, the same exact book case for a much higher price.
I could not believe it. I proceeded to call their concierge, which is when they informed me: the original price that I purchased the bookcase was a mistake. So they canceled my order, sent me an email lying about the status of the item(which they later told me it was a generic email ;) and relisted the item at the higher price. I told Penny (the concierge who assisted me) that I felt as tough they should honor the price and send me the item; especially with an email containing false information, and the listing mistake was theirs. They refused! How is this fair to consumers, they pretty much lie about their products, and hid behind their policies when it is convenient for them.
Definitely not a trustworthy site to purchase from.