RueLaLa

This place sucks a big fat one! I ordered a 6 tier pot rack for my dad's big day on July 4th. Been waiting on it to deliver and called customers service just to find out they cancelled my order due to fraud! I was upset and asked her why? Because my billing info and shipping info didnt match. Its not supposed to if your shipping product to surprise someone for a birthday gift! I told her that's why there's a place for billing info and shipping info they both dont necessarily need to match as long as the info is right. Well she told me again it was fraud! So now my dad isn't getting his gift cuz of this stupid place that cant even get there $#*! right! Dont recommend this site to anyone stay away! VERY POOR CUSTOMERS SERVICE!

I ordered Fendi sunglasses June 30,2021 & RueLaLa sent wrong pair. When I called, they said they did not have to correct pair to send me. They emailed me mailing labeling and said I would get "shipping refund" immediately and the difference when glasses arrived. I never got anything on my card. They email me 7/22//21 when glasses arrived back and said "5-7 business days for refund." After 9 business days, I contacted my credit card company to dispute the claim. Finally after my credit card company gave me refund, about 15+ business days, they refunded the purchases but without the shipping, as if I should have that expense for their mistake! DO NOT ORDER.

I returned 5 items, got email that they got it. I got refund for one only. I called and wrote numerous times and got promises that somebody will contact me, but it never happened. I called again and spoke with manager, he said that everything is fine, they received items and he is refunding "Now". He said that iI would get email and refund will be in 3-5 business days. But it did not happened. No email and refund. Hours and hours spend and lost $550. Be careful with returns.

I ordered ruelalavegas card travel from them and suppose to get 250$ value when booking vegas hotel while i only have to pay 150. Ended up being scammed b/c i ended up paying the 150$ for the card, plus full amount for the hotel. THey tell you they will refund you the 250 within 3 weeks but they have no contact info or terms of condition or anything on their website. The phone number emailed to you with the booking summary is just the number of price line and when you call... they won't have any idea about the rebate.

I've contacted ruelala directly with this issue... its been almost 2 month now... still no sign of rebate or neither will they do a refund to my original 150$ purchase.

SCAM SCAM SCAM!

The worse compony to buy anything from. They don't take responsibility for delivery service they use and make you pay for packages you don't receive. FedEx is horrible but they still use them. Even after I had proof they still wouldn't do anything about it. Disgusting. Don't buy anything from them. You can get it for same price at the original store and have better customer service.

Rue La La is such a disappointment. First, the item I receive looks very different in color from the web picture. Second, when I try to return the item, they told me I couldn't. It's a final sale. I specifically looked for final sale mark when I purchased it. The return policy clearly said 30 days. That was why I made the purchase. The convenient thing for them is that they took off the web page after the sale ends, so there is no evidence what so ever. Straight up FRAUD. I will NEVER buy from them. I also suspect the authenticity of the products. Why wouldn't they let you return like normal stores if they are selling the real things!? I hope they go out of business soon...

I am completely OUTRAGED. If I could give this boutique cero stars I would. I bought some expensive items for me and my daughters and paid extra for fast shipping, the day it was supposed to arrive nothing came by the mail. Rue lala cancelled MY order without explanation or letting me know. I called customer service and they hung up on me, and my money was never returned. You should NEVER spend money on this trash of a boutique.

Do not buy from this retailer. They are not authorized distributors of the brand name they sell. My Botega shoes broke, Rue lala refused to replace or repair. Botega also refused because Rue lala is not an approved/ authorized retailer. So if you can afford brand names, buy from the big retailer and not this crap online store. Don't fall for $50 discount.

After trying out other flash sale sites, I'll continue to rely on Rue. Yes, the shipping cost is inflated but everything I have ordered from this site has been really well made (which is more then I can say about other sites). I very carefully pick and choose what I buy, so I've never needed to return something and always check to see if I can find items cheaper elsewhere, but if you want to know you're getting a well-made product, I'd definitely pick Rue La La.

I am so sorry for all of these negative reviews. I have been shopping RueLaLa for several years now and love the fun experience of the variety of merchandise they provide. The items have been exactly as described and the quality of the Jewelery exemplinary. Once my earrings were taking a while to arrive. I was worried they were lost in the mail. I called several times and each time was greeted with kind and helpful representatives. Finally they credited my account as a loss. The earrings arrived the next day so immediately I called to tell them to charge my account once again. They did so and still offered me a discount for my patience. This was only one item delayed out of all the items ordered. I too compared prices and they were spot on. I am very happy with this company and look forward to their many wonderful items every day.