RueLaLa

They REFUSE to unsubscribe you from their emails, which go out several times a day. No one wants to be spammed and after 3 months of waiting (they say it takes 10 days but for me it's been 95 days) and exchanging many emails with their customer service department, I am still receiving their spam emails. They are the spammers from Hell!

Do yourself a favor and don't do business from them in the first place. Buy from one of their competitors instead (Gilt Groupe, Shopbop, Revolve, Shopstyle, etc.).

I bought a pair of beautiful earrings. When delivered they were missing a push back. I wanted a replacement. They had no more in stock and told me to keep earrings and they credited my account.

This is the way to do business with a customer.

Great items on sale and GREAT CUSTOMER SERVICE!

Highly recommended do do business with.

THANK YOU.

:)

This company is despicable! How anyone can sell and ship this way is disgusting. I ordered a flat iron for my daughter and when i received it, the box was damaged and opened, then the iron was just laying there not wrapped in plastic or anything AND there was HAIR, yes HAIR in the iron itself. It was also damaged and used. I asked for a refund and i now have to wait 5 days for a return label! I will never ever order from this company again. If i could give them a 0 star i would.

Ordered Louis Vuitton handbag at RueLaLa and I received a fake Louis Vuitton!. In description it says: Accompanied by a generic dust bag. It arrives without authentic dust bag. The bag was visibly fake not with genuine leather et. C. Looks like cheap copy selling in china town. I was able to return the item it took long time though to negotiate and receive return labels. This is not 1st time I receive fake designer item listed as authentic. I believe Rue La La doesn't check items for authenticity (compare to The Real Real) and mostly sells fake designer items. Don't buy any luxury designer's items from Rue La La - most of them or maybe even all are NOT Authentic!

Personal experience dealing with my large order being sent to wrong address and then not wanting to refund my money. I took photoshots of the two "chat" conversations about the address mistake was assured both times that the address was corrected. It was not.

I have no idea why everyone is making such poor reviews, I have used them for years and they always deliver. Luxe brands at 40-70% I love their midnight purchases that expire in 12 hours. I buy my grandkids clothing and bedhead pjs and lots more, they even have refunded the final sales most likely because I am a prolific shopper. The only time I have been disappointed was in furniture they never delivered but they apologized and refunded me everything. They are legit

I wouldn't trust the condition guide any more. My bag I just received has cuts in the leather and it was labeled "excellent". When I talked to the customer service agent, he said "beauty is in the eye of the beholder". What an idiot. I guess you shouldn't expect excellent condition, when it is stated at such and you are paying those prices.
They offered $75 back, then $73 and then $70... a dent in the original if I wanted to keep it. Or I could return it.
So in short, don't bother with pre-owned here anymore.

I purchased a bed, two nightstands, and two pillows. The bed footboard arrived without threads to attach a leg. One of the nightstands was damaged. Only one of two pillows arrived. It has been approximately 6 weeks since the issues were reported. Multiple chats and emails have been sent. I've been told multiple times that another 1 to 3 business days are needed to resolve the situation. So much time has elapsed that the items are no longer available on their website, and their solution was to pack up the bed and return it for a refund. Nothing stated about nightstands or pillows. This is not an acceptable solution, and this company does not listen, nor care, about what you want or what would make you, the customer, happy to resolve the issues. I warn you to think about purchasing from this company. Everything is great UNLESS you have a problem with an order.

This customer service staff has literally ZERO power to provide customer service. I placed an order over the phone and repeated my shipping address THREE times because she kept spelling the street wrong. The order finally went through and when I was notified that it had shipped, the address was wrong! When I called them they told me there was nothing they could do about it. Absolutely ABSURD statement from the company who did the shipping AND the fail. So I am out the money as my package will clearly be stolen. I deleted the app and will never order again.

In the middle of one night, I awoke to Access Hollywood deals segment. One of the deals was this InStyler Max 1.25in. 2-way rotating Iron, offered for $29.99. I got right on line to take advantage. Of course I found something else to order too. I placed 1 order for the hair tool and a ring.
The ring arrives when the confirmation said it would, but a month later, still no hair tool. I email customer service, and they respond with an apology for that item having to be cancelled. To end the conversation, they blamed the product, maker by saying "we have no way of knowing why the manufacturer cancelled." Then they tell me that I will be able to take advantage other deals in the future. No, I wasn't charged for what I didn't receive, but I paid too much s&h for an item that weighed less than an ounce and arrived in way too large a package. This experience was unsatisfactory enough to turn me off from RueLaLa for good! I'll be letting Access Hollywood know of my experience too.

This has got to be the worse online business - unfortunately, I just saw this website, or else I would have stayed away in the first place. They basically misadvertised an item I purchased, and then refused to take it back when I tried to return it. Then when I called them, their customer service "concierge" supervisor tried to make me feel guilty for returning it, misquoting information in the process. I am telling all my friends and family to stay away from this website. I have purchased final sale items that have stains and blemishes on it as well - they are TERRIBLE all around.

Please make sure if you received something damage, you take lots and lots of pictures. My mistake, I received a broken necklace with the pendant, I returned the package has received without taking pictures and this company refused to issue me a refund but kept the necklace. If you refuse to issue me a refund than the right thing to do was resend me back the necklace so I can sell it and recoup some the money I'm out. They literally stole from me. I'm writing this review to make sure this does not happen to anyone house.