Cindy L.

Terrible experience for the first order to Rue La La. I created account with my current address as my shipping address. Then, I proceeded my payment via Pay Pal that I also created my current address as shipping address. Here comes my nightmares that Rue La La shipped to the address I moved away and deleted 2 years ago. I asked for Rue La Las help to return and cancel the transit but got reply that they cannot help any order which has shipped out frim Rue La La. I have to hold the shipment either from FedEx or post office to return it all by myself. Otherwise, I cannot get my refund! I reached out FedEx but I hanged off the phone after an hour holding on the line. Then, I called two post offices and both of them said no tracking number was found in the system.