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RoseWholesale
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RoseWholesaleReviews 3,303

2.0
rosewholesale.com

RoseWholesale Reviews Summary

The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.

This summary is generated by AI, based on text from customer reviews

service
850
value
780
shipping
835
returns
549
quality
740
Canada
1 review
11 helpful votes
Follow Christyna C.
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Read Me. :)
September 23, 2016

I wasn't even saying negative things on my last review but get ready.

My last review was about me worried and hoping my shipment gets here in time because of reading bad reviews. Then the company messages me saying the refunded all my money as "a gift" that I didn't ask for.

I thought that was very kiss $#*! but still, free stuff is very nice of them. So I reply saying thanks, that was not necessary bla bla bla. And I think to myself "online customer service is hard to get a hold of in these days" so while I have them here I ask a question.

I paid for faster shipping but my confirmation email says a longer date. They've already refunded my money so I guess it's not as big and issue but I paid for fast shipping. So I ask what delivery time I should anticipate. Easy question. Reasonable.

The next message I get just completely ignores my question and talks about whether or not I received the refund, this is your tracking info yadda yadda. And it says "This has never happened before." what hasn't happebed? A customer has never asked you a question before? Spare me.

Did I ask for a clarification on this effing refund?! Then they have the nerve to ask me to update my review stars within 1-3 days and to let them know when I have. F*** no. I asked the easiest of easy questions and you fully just ignored me!

I tracked my package and it says "Item is pre-advised" which means the shipper hasn't even recieved the package.

Customer service isn't a volunteery refund. It's ACTUALLY PAYING ATTENTION to my concerns.

How dare you ask my to change my review. LOL you didn't even help me! This is laughable lol. If you guys could see me right now you would just see a laughing girl with laughing tears rolling down her puffy laughing cheeks.

Will I change my review to more than 1 star?

Lol. No.

And now you have this other 1 Star to worry about.

Bye.

Date of experience: September 23, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Christyna,

Thank you for notifying us of your complaint.

We have received your payment on date 2016-09-22 and shipped out on date 2016-09-23.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper

You can track on http://www.postnl.post/.
We have solved this issue via ticket. Could you please check it?

Yours sincerely,
Rosewholesale.com Customer Service

California
1 review
3 helpful votes
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No customer service
September 20, 2016

I don't understand how the only way to contact them is to write a review on this site... what is the point of having a customer service number if it goes straight to voicemail? I ordered shoes and of course they are a size too small so I need to exchange them but i'm not sure how. Also i feel like the light up shoes are a scam they don't even have an on/off button

Date of experience: September 20, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Niki Z,

We are sorry to hear you've had difficulties to reach us.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.

We offer the detailed measurement for each item, please refer to our size chart for the size you need.
Our team has reviewed your complaint and have offered you solution via ticket. Please check your message.

Yours sincerely,
Rosewholesale.com Customer Service

California
1 review
8 helpful votes
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Lousy
September 20, 2016

I have been waiting for my order to arrive. I ordered it 3 weeks ago, the tracking number doesn't work when I enter it. I am going to contact pay pal since I paid through them. You cant contact company by phone it goes automatically to a message. Very upset and angry.

Date of experience: September 20, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Sharon M,

Thank you for recent comments.

There may be delay between scanning events and the website's updates.
You can track your parcel on http://webtrack.dhlglobalmail.com/.

For more detailes and solution, we have sent message to you.
Could you please check it and inform us your reply?

If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.

Yours sincerely,
Rosewholesale.com Customer Service

Indiana
1 review
3 helpful votes
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Way too small
September 20, 2016

I read that their sizes run small. So I ordered 2 sizes larger. Still way too small. You need to order 4 sizes bigger

Date of experience: September 20, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Jackie P,

We regret that our service and the items did not meet your expectation.

We do our very best to provide pretty accurate measurements in the size chart under product information.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

Yours sincerely,
Rosewholesale.com Customer Service

Panama
3 reviews
18 helpful votes
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I have to admit that when I placed my first order, I was kind of scare because I wasn't to knowledgeable about buying online. But Rosewhole.com change that. Their website is fully focus on customer needs and make it a great experience. I love the size chart, because it's exactly what you will get. I'll suggest using it because it's real. Not only that but you have visibility to the entire process of the order, until when you received it. If you need to log a support ticket, their SLA is really 24hrs our before. Your packages arrive safe, on time. Your credit card or any other payment method is really secure. And the R points rewards is the BEST. I have save some money, because I'm able to use my R points as cash, if I share my like's I get points, my friends and family has received rewards as well for creating accounts. I can share my photos with my acquisitions and get great rewards as well. Now you know why I recommend Rosewhole.com as a trust worthy account and it's my personal shopping site, because it keeps track and only show me my interest line of products. Thank you Rosewhole.com for making me a believer in buying online

Date of experience: September 19, 2016
Maryland
1 review
2 helpful votes
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I want a Refund
September 19, 2016

I ordered 2wigs from this Web site and I still have not received anything. I've called and emailed and still have not heard anything I want a refund back. This makes no damn sense. They been saying it's been shipped and so on but when I checked the update this morning it said they stopped my order something like that idk I just want my money back!

Date of experience: September 19, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Sharrah,

Thank you for sharing your experience with us.

We have shipped out on date 2016-09-04. It's in transit now.
Please track on http://www.sky56.cn/english/track/index.

I have contacted you about more detailes and solution.
Could you please check it?

Yours sincerely,
Rosewholesale.com Customer Service

Texas
1 review
3 helpful votes
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Where is my order!
September 18, 2016

I order 2 wigs and have not received them. I call that number and it goes straight to voice-mail. I email no response its like a waiting game but you didnt waste no time taking my money. How much longer do i have to wait?

Date of experience: September 18, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Naomi S,

We apologize for this inconvenience.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to the time difference.

I have checked that our colleague has replied to you when we received your message. Could you please check your ticket?
We have contacted you with the tracking detailes and solution. Please inform us your reply.
You can also track it on http://new.17track.net/en.

Yours sincerely,
Rosewholesale.com Customer Service

Spain
1 review
2 helpful votes
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Buena compra
September 18, 2016

Hice una compra en RoseWholesale y todo fue genial, repetiría.

Date of experience: September 18, 2016
Missouri
1 review
7 helpful votes
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Dont order nothing from this company please u will be highly not happy with the products at all

Date of experience: September 17, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Belesia G,

We regret things did not work well for you.

Your case has been taken cared of by our support team.
We have resolved it via ticket. Could you please refer to your ticket?

Our professional Customer Support Team is at your service any time.

Yours sincerely,
Rosewholesale.com Customer Service

California
1 review
13 helpful votes
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I've been patiently waiting for my order to come through, I purchased a coat from them assuming it was legit and honest since "trusted" by PayPal! My tracking number doesn't even work, Ive heard nothing of it since "shipped" and it was suppose to be here this week and i am still awaiting it and if i dont hear about it soon or get a helpful reply soon i will be asking for a refund via PayPal!

Order #: HH**************

Date of experience: September 16, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Yaniel B,

Thank you for taking your time to write your review.

We have received your payment on date 2016-09-10 04:40:38 and shipped out on date 2016-09-10 10:13:45.
You can also track it on http://webtrack.dhlglobalmail.com/.

We have sent more tracking detailes and solution to your account. Could you please check the message?

Yours sincerely,
Rosewholesale.com Customer Service

Canada
1 review
10 helpful votes
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Still waiting!
September 15, 2016

I ordered a shirt in September and it is now Christmas. Guess what? No shirt! It was back ordered they said, then it was shipping in 3-5 business days they said. Well that was many business days ago. They offered me a discount on my next purchase. At least they have a sense of humor! What good is a discount when your order never comes?

Date of experience: September 15, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Deborah S,

Thank you for your important feedback.

We are NOT a con. We really do not need to risk our reputation over a single order.
Our 30 days warranty starts if you have problem with the item please feel free to contact us at our Support center.

We have also contacted you about the solution via ticket. Please check it and inform us your reply.

Our professional Customer Support Team is at your service any time.

Yours sincerely,
Rosewholesale.com Customer Service

Australia
1 review
11 helpful votes
Follow A B.
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Is anyone else having trouble getting the web page to load?
I purchased from Rose Wholesale on the 4th Sept with order number HH************** - thank goodness I screen snapped this order number, because I have not had any contact at all. Not an invoice or any shipping details - nothing!
I contacted Rose Wholesale via PayPal and haven't had a response. I think I'm going to have to lodge a a refund request through PayPal. Thank goodness I've found this site as I thought the website must have been a scam. They've picked the wrong person to mess about in me.

Date of experience: September 12, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear A B,

We very much regret issue and fully committed to resolving it to your satisfaction.

Before we ship out your order, we need to check your address to guarantee the accurate delivery.
Our colleague has also contacted you about the address issue via ticket when we received your payment.

For more detailes, we have sent you meesage about the solution.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.

Yours sincerely,
Rosewholesale.com Customer Service

Minnesota
1 review
6 helpful votes
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Received two tops and wrong size and want to return and get my money back. Have called many times, left my name. Email address and nothing back. Soon it will be 30 days and then they say won't take back. HELP please. Where can I send them?

Date of experience: September 12, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Edythe B,

Thank you for taking your time to write your review.

As there has time difference, sometimes we are not able to respond in time. However we will reply to you within 24 hours.
For the szie issue, we offer the detailed measurement for each item, please refer to our size chart for the size you need.

Our team has reviewed your complaint and offered you a solution. Please check your ticket.

Yours sincerely,
Rosewholesale.com Customer Service

Delaware
3 reviews
10 helpful votes
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I stand mistaken
September 10, 2016

I do apologize when i read reviews it had me on edge thinking ill never get my goods. Or hear from them again. I was wrong they contacted me right back also gave me 15 bucks off my 65 dollar order and checked on me up until i got my stuff. It came today after about three weeks and i love all my wigs. One has an ugly color but its my fault I thought it would be a darker shade. Im going to order again. To those that lost packages im sorry but it does happen.

Date of experience: September 10, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Reaiah L,

Thank you for sharing your experience with us.

We have shipped out your order on date 2016-09-03 within 7-15 business days.
You can also track it on http://webtrack.dhlglobalmail.com/.

We have sent you message about more detailes and the solution via ticket.
Please check and give us an confirmation back.

Yours sincerely,
Rosewholesale.com Customer Service

New York
1 review
0 helpful votes
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Amarlos
January 18, 2021

Un gran centro comercial. Mis artículos llegaron rápido estupendo! La calidad es increíble! Estoy tan enamorado de mis bolsos.

Date of experience: September 9, 2016
Hong Kong
1 review
0 helpful votes
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Un cliente felice
January 18, 2021

Ho fatto acquisti su Rosewholesale e mi piace la scelta di prodotti che hanno, il trasporto è semplice e veloce e il servizio clienti è molto facile da affrontare.

Date of experience: September 9, 2016
Georgia
1 review
8 helpful votes
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I ordered a pair of blue jeans forever ago! I have not received them, but you can bet they took their money out of my account immediately! I have called several times but only get voice mail, no matter the time of day. What company just send all its customers to voicemail? At this point I just want a refund.

Date of experience: September 7, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Randall C,

I want to start by apologizing unreservedly to you for what has happened.

We shipped out the order on date 2016-08-28. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.

I have sent you the detailed tracking information and solution. Could you please send us your reply?

If any question, please email to support@rosewholesale.com.

Yours sincerely,
Rosewholesale.com Customer Service

Portugal
1 review
6 helpful votes
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Amazing Store
September 7, 2016

My order came in perfect condition. Every product has amazing quality in fact better than I was expecting for the price. I really recommend this store.

Date of experience: September 7, 2016
South Africa
1 review
3 helpful votes
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Waiting for my order!
September 7, 2016

This is totally bull$#*!! I have been waiting over 2 months for my package! Apparently it was in SA but they sent it back?!?! WHY DO I GIVE YOU MY NUMBER AND ADDRESS IF YOU DONT PHONE ME OR DROP IT OFF AT THE RIGHT PLACE?!?!?!?!?! When I try and submit a ticket on your website it redirects to the home page!

Date of experience: September 7, 2016
CustomerService R. RoseWholesale Rep
over a year old

Dear Shance C,

Thank you for your valuable feedback.

We shipped out the order with your address and checked the package was returned because it hasn't been picked up for very long time.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

If any question, please email to support@rosewholesale.com.

Yours sincerely,
Rosewholesale.com Customer Service

New York
1 review
2 helpful votes
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It is very good customer service. Their products have such a wide variety for every type of person and taste. Very satisfied with Rosewholesale.com.

Date of experience: September 6, 2016

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.


rosewholesale.com
Shenzhen, GuangDong, China