The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I wasn't even saying negative things on my last review but get ready.
My last review was about me worried and hoping my shipment gets here in time because of reading bad reviews. Then the company messages me saying the refunded all my money as "a gift" that I didn't ask for.
I thought that was very kiss $#*! but still, free stuff is very nice of them. So I reply saying thanks, that was not necessary bla bla bla. And I think to myself "online customer service is hard to get a hold of in these days" so while I have them here I ask a question.
I paid for faster shipping but my confirmation email says a longer date. They've already refunded my money so I guess it's not as big and issue but I paid for fast shipping. So I ask what delivery time I should anticipate. Easy question. Reasonable.
The next message I get just completely ignores my question and talks about whether or not I received the refund, this is your tracking info yadda yadda. And it says "This has never happened before." what hasn't happebed? A customer has never asked you a question before? Spare me.
Did I ask for a clarification on this effing refund?! Then they have the nerve to ask me to update my review stars within 1-3 days and to let them know when I have. F*** no. I asked the easiest of easy questions and you fully just ignored me!
I tracked my package and it says "Item is pre-advised" which means the shipper hasn't even recieved the package.
Customer service isn't a volunteery refund. It's ACTUALLY PAYING ATTENTION to my concerns.
How dare you ask my to change my review. LOL you didn't even help me! This is laughable lol. If you guys could see me right now you would just see a laughing girl with laughing tears rolling down her puffy laughing cheeks.
Will I change my review to more than 1 star?
Lol. No.
And now you have this other 1 Star to worry about.
Bye.
I don't understand how the only way to contact them is to write a review on this site... what is the point of having a customer service number if it goes straight to voicemail? I ordered shoes and of course they are a size too small so I need to exchange them but i'm not sure how. Also i feel like the light up shoes are a scam they don't even have an on/off button
Dear Niki Z,
We are sorry to hear you've had difficulties to reach us.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
We offer the detailed measurement for each item, please refer to our size chart for the size you need.
Our team has reviewed your complaint and have offered you solution via ticket. Please check your message.
Yours sincerely,
Rosewholesale.com Customer Service
I have been waiting for my order to arrive. I ordered it 3 weeks ago, the tracking number doesn't work when I enter it. I am going to contact pay pal since I paid through them. You cant contact company by phone it goes automatically to a message. Very upset and angry.
Dear Sharon M,
Thank you for recent comments.
There may be delay between scanning events and the website's updates.
You can track your parcel on http://webtrack.dhlglobalmail.com/.
For more detailes and solution, we have sent message to you.
Could you please check it and inform us your reply?
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
Yours sincerely,
Rosewholesale.com Customer Service
I read that their sizes run small. So I ordered 2 sizes larger. Still way too small. You need to order 4 sizes bigger
Dear Jackie P,
We regret that our service and the items did not meet your expectation.
We do our very best to provide pretty accurate measurements in the size chart under product information.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service
I have to admit that when I placed my first order, I was kind of scare because I wasn't to knowledgeable about buying online. But Rosewhole.com change that. Their website is fully focus on customer needs and make it a great experience. I love the size chart, because it's exactly what you will get. I'll suggest using it because it's real. Not only that but you have visibility to the entire process of the order, until when you received it. If you need to log a support ticket, their SLA is really 24hrs our before. Your packages arrive safe, on time. Your credit card or any other payment method is really secure. And the R points rewards is the BEST. I have save some money, because I'm able to use my R points as cash, if I share my like's I get points, my friends and family has received rewards as well for creating accounts. I can share my photos with my acquisitions and get great rewards as well. Now you know why I recommend Rosewhole.com as a trust worthy account and it's my personal shopping site, because it keeps track and only show me my interest line of products. Thank you Rosewhole.com for making me a believer in buying online
I ordered 2wigs from this Web site and I still have not received anything. I've called and emailed and still have not heard anything I want a refund back. This makes no damn sense. They been saying it's been shipped and so on but when I checked the update this morning it said they stopped my order something like that idk I just want my money back!
Dear Sharrah,
Thank you for sharing your experience with us.
We have shipped out on date 2016-09-04. It's in transit now.
Please track on http://www.sky56.cn/english/track/index.
I have contacted you about more detailes and solution.
Could you please check it?
Yours sincerely,
Rosewholesale.com Customer Service
I order 2 wigs and have not received them. I call that number and it goes straight to voice-mail. I email no response its like a waiting game but you didnt waste no time taking my money. How much longer do i have to wait?
Dear Naomi S,
We apologize for this inconvenience.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to the time difference.
I have checked that our colleague has replied to you when we received your message. Could you please check your ticket?
We have contacted you with the tracking detailes and solution. Please inform us your reply.
You can also track it on http://new.17track.net/en.
Yours sincerely,
Rosewholesale.com Customer Service
Hice una compra en RoseWholesale y todo fue genial, repetiría.
Dont order nothing from this company please u will be highly not happy with the products at all
Dear Belesia G,
We regret things did not work well for you.
Your case has been taken cared of by our support team.
We have resolved it via ticket. Could you please refer to your ticket?
Our professional Customer Support Team is at your service any time.
Yours sincerely,
Rosewholesale.com Customer Service
I've been patiently waiting for my order to come through, I purchased a coat from them assuming it was legit and honest since "trusted" by PayPal! My tracking number doesn't even work, Ive heard nothing of it since "shipped" and it was suppose to be here this week and i am still awaiting it and if i dont hear about it soon or get a helpful reply soon i will be asking for a refund via PayPal!
Order #: HH**************
Dear Yaniel B,
Thank you for taking your time to write your review.
We have received your payment on date 2016-09-10 04:40:38 and shipped out on date 2016-09-10 10:13:45.
You can also track it on http://webtrack.dhlglobalmail.com/.
We have sent more tracking detailes and solution to your account. Could you please check the message?
Yours sincerely,
Rosewholesale.com Customer Service
I ordered a shirt in September and it is now Christmas. Guess what? No shirt! It was back ordered they said, then it was shipping in 3-5 business days they said. Well that was many business days ago. They offered me a discount on my next purchase. At least they have a sense of humor! What good is a discount when your order never comes?
Dear Deborah S,
Thank you for your important feedback.
We are NOT a con. We really do not need to risk our reputation over a single order.
Our 30 days warranty starts if you have problem with the item please feel free to contact us at our Support center.
We have also contacted you about the solution via ticket. Please check it and inform us your reply.
Our professional Customer Support Team is at your service any time.
Yours sincerely,
Rosewholesale.com Customer Service
Is anyone else having trouble getting the web page to load?
I purchased from Rose Wholesale on the 4th Sept with order number HH************** - thank goodness I screen snapped this order number, because I have not had any contact at all. Not an invoice or any shipping details - nothing!
I contacted Rose Wholesale via PayPal and haven't had a response. I think I'm going to have to lodge a a refund request through PayPal. Thank goodness I've found this site as I thought the website must have been a scam. They've picked the wrong person to mess about in me.
Dear A B,
We very much regret issue and fully committed to resolving it to your satisfaction.
Before we ship out your order, we need to check your address to guarantee the accurate delivery.
Our colleague has also contacted you about the address issue via ticket when we received your payment.
For more detailes, we have sent you meesage about the solution.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
Yours sincerely,
Rosewholesale.com Customer Service
Received two tops and wrong size and want to return and get my money back. Have called many times, left my name. Email address and nothing back. Soon it will be 30 days and then they say won't take back. HELP please. Where can I send them?
Dear Edythe B,
Thank you for taking your time to write your review.
As there has time difference, sometimes we are not able to respond in time. However we will reply to you within 24 hours.
For the szie issue, we offer the detailed measurement for each item, please refer to our size chart for the size you need.
Our team has reviewed your complaint and offered you a solution. Please check your ticket.
Yours sincerely,
Rosewholesale.com Customer Service
I do apologize when i read reviews it had me on edge thinking ill never get my goods. Or hear from them again. I was wrong they contacted me right back also gave me 15 bucks off my 65 dollar order and checked on me up until i got my stuff. It came today after about three weeks and i love all my wigs. One has an ugly color but its my fault I thought it would be a darker shade. Im going to order again. To those that lost packages im sorry but it does happen.
Dear Reaiah L,
Thank you for sharing your experience with us.
We have shipped out your order on date 2016-09-03 within 7-15 business days.
You can also track it on http://webtrack.dhlglobalmail.com/.
We have sent you message about more detailes and the solution via ticket.
Please check and give us an confirmation back.
Yours sincerely,
Rosewholesale.com Customer Service
Ho fatto acquisti su Rosewholesale e mi piace la scelta di prodotti che hanno, il trasporto è semplice e veloce e il servizio clienti è molto facile da affrontare.
I ordered a pair of blue jeans forever ago! I have not received them, but you can bet they took their money out of my account immediately! I have called several times but only get voice mail, no matter the time of day. What company just send all its customers to voicemail? At this point I just want a refund.
Dear Randall C,
I want to start by apologizing unreservedly to you for what has happened.
We shipped out the order on date 2016-08-28. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
I have sent you the detailed tracking information and solution. Could you please send us your reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
My order came in perfect condition. Every product has amazing quality in fact better than I was expecting for the price. I really recommend this store.
This is totally bull$#*!! I have been waiting over 2 months for my package! Apparently it was in SA but they sent it back?!?! WHY DO I GIVE YOU MY NUMBER AND ADDRESS IF YOU DONT PHONE ME OR DROP IT OFF AT THE RIGHT PLACE?!?!?!?!?! When I try and submit a ticket on your website it redirects to the home page!
Dear Shance C,
Thank you for your valuable feedback.
We shipped out the order with your address and checked the package was returned because it hasn't been picked up for very long time.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
It is very good customer service. Their products have such a wide variety for every type of person and taste. Very satisfied with Rosewholesale.com.
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Dear Christyna,
Thank you for notifying us of your complaint.
We have received your payment on date 2016-09-22 and shipped out on date 2016-09-23.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper
You can track on http://www.postnl.post/.
We have solved this issue via ticket. Could you please check it?
Yours sincerely,
Rosewholesale.com Customer Service