The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
Rosewholesale is a very convenient, reliable online website you can shop without no fear of been delayed. I ordered for some shoes and t shirt and on getting them it was what it was shown at the website... Even you will be rewarded a R points with the refund of what ever you canceled or you don't want anymore... and mostly the shipping is faster and there services is superb..
Very disatified with my order when it arrived a month later, iam trying to get my money back or the wighs that I oreded. Please contact me at *******951
My experience with #Rosewholesale was one of relief. I'm on a tight budget I shop online, so I was determined to find the right mall for my budget. Indeed I did... Rosewholesale. I was floored at the variety and selection of products. When I received my items I was even more pleased and knew at that moment I had found my 1 stop shopping mall. I want to tell the world of the savings share with everyone!
Do keep in mind like everything else in this world, you get what you pay for, at Rosewholesale yes that is true however you get a bit more including member *Perks* like points everyday and FREE items very generous... become a member and enjoy the many savings as I did as well. I will attach pictures of Rosewholesale items I have purchased.
Lots of variety in very cute clothes some very feminine stuff. I chose the expedited shipping for only a couple bucks more even, came very quickly in around a week. Nice clothes for the price, looks fairly well-made, only problem is I wish I could wear it I'm a plus size and I ordered even larger plus size that I need by at least one size. Problem is you need to order at least five sizes bigger than you normally wear maybe even more hard for me to say since I ordered nearly the largest and it doesn't even seem to be a plus size. So to be honest and truthful this company does not offer plus sizes so don't even bother going there if you are bigger than one X.
Update;
After submitting my review, it caught the attention of rose wholesale customer service. They were very apologetic about my dissatisfaction with their product, and they offered me a very satisfying solution to my issue. I would say they took care of my issues 100%. They reached out to me, I had decided that it was my loss, and that I should probably read the description and sizes much more carefully. I'm surprised to see the reviews reflect so many disappointed customers. I am not sure why I received a very satisfactory solution to my issues when others have so many problems. Shipping was very satisfactory and quick, I did pay the very small extra amount for expedited shipping though, very worth it. The clothes is very nice and well-made, they have a large selection, but do make sure you are ordering 4 to 5 sizes larger than you would normally wear, that would be my advice. You can always alter something down but not alter up very easily, take it from me I'm a very experienced seamstress. I would suggest you order one item 1st, five sizes larger than you normally buy, and see how it works for you.
Dear diane l,
Thank you for notifying us of your complaint.
All items are made and shipped from China but we sell worldwide.
We do our very best to provide pretty accurate measurements in the size chart under product information.
We have sent you an email with a better solution.
Please check and give us an confirmation back.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered my package about 35 days ago and I never received anything. It says in the tracking information that the package was delivered, but nothing came. I reordered the same thing again, because I need it. I contacted their service center 3 times and no one has replied. I would really just like my money back for the order, because I am never going to get the package.
Dear Chad C,
We regret that the issue has occurred.
Please understand customer is responsible for the correct delivery address when checking out.
We have sent you an email with the solution. Could you please check it and give us confirmation?
Thank you for your time.
Yours sincerely,
Rosewholesale.com Customer Service
This store are the best that i used, i buy items there and como to my house in a few days, and the product are the same in te offer. Is a great way to choose for your shopping store favourite!.
With the apps now is more simple to use, just a few touch on my smartphone and i waiting the item, wherever i stay:)
Recommended store.
I recently made a purchase on rosewholesale.com. Although, there were a few things that weren't right about the items, I was compensated with a refund. The items fit perfectly and matched the description on the website. Very happy.
I ordered a shirt nearly a week ago. The company took my payment, but never sent a confirmation e-mail. I contacted them to ask for my shipping information, but have heard nothing.
Dear Charles,
I want to start by apologizing unreservedly to you for what has happened.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have marked the processing time for all the items on their page, customer can check it before placing the order.
Our team has reviewed your complaint and offered you a solution. Could you please check your ticket?
Yours sincerely,
Rosewholesale.com Customer Service
I've ordered 4 wigs only 3 came and they looked nothing like the pictures. I took them to my stylists and showed how it's suppose to look and they said they would have to cut and curl the wigs for them to look the way in the pictures. Very disappointed
Dear Angela,
We regret that our service and the items did not meet your expectation.
I have tracked that the last item has been delivered sucessfully on date Sep 29th.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
Yours sincerely,
Rosewholesale.com Customer Service
I placed an order for my boyfriend for his birthday. I choosed the expedited shipping. I knew it took like 2 to 3 days to process the order. So after all the waiting i reached out to them or atleast i tried to reach out to them. So tonight i actually talk to two people. The guy was nice Malee was okay until i was trying to get so type of answer about my package which she kept brushing off. She really didnt answer my question she kept telling me thanks for shopping with us. Now im all for waiting to recieve thing as longs i can reach you. I spend my money and take a chance in an online website and i cant get not type of answers about my items
Dear Yolanda,
Thank you for sharing your experience with us.
Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons.
The parcel is in transit now. You can track on http://www.myib.com/tracking/.
We have also sent more detailes and solution to you. Could you please check your ticket?
Yours sincerely,
Rosewholesale.com Customer Service
I would highly reccommend buying from Rose Wholesale. They have good quality produce with cheap pricing! The delivery is quite fast, even for international economy. The company wants you to be happy with your order and it shows! If you have a question for customer support, you will get a fast and polite answer.
I will for sure buy from them again!
I have order my two hoodies but from last 10 days it is showing my payment process under processing and yet the payment is not yet confirmed. Please help me
Dear Sheel P,
We regret that the issue has occurred.
We have marked the processing time for all the items on their page, customer can check it before placing the order.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
At first I was disappointed because their site did not tell me where my package was. It just took a few weeks to arrive.
When I got the wrap, it was beautiful.
I will buy more stuff!
Dear Shanaaz,
Thanks for your important feedback.
We have shipped out your order on date 2016-09-21. It; s in transit now.
You can track on http://webtrack.dhlglobalmail.com/.
There may be delay between scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Therefore, please hold on for a few more days and try again later.
For more detailes and the solution, could you please check your ticket?
Yours sincerely,
Rosewholesale.com Customer Service
Would you please stop advertising your tablecloths as towels. They are not. As a pensioner buying gifts for my children I am now stuck with two totally useless products from you
Dear wilma,
We regret that our service and the items did not meet your expectation.
We have noticed your complaint and sent you an email with the solution. Could you please check it and give us confirmation?
Thank you for your time.
Yours sincerely,
Rosewholesale.com Customer Service
I have given Rose wholesale the benefit of the doubt more than once. I bought a swimsuit 4XL! I am not even that big and the damn thing will not fit. The styles are so attractive but nothing I have purchased there fits me. I buy larger sizes blouses, three of them in XXL and I cant even get them over my head.
Dear Lisa,
Thank you for recent comments.
All items are made and shipped from China but we sell worldwide.
We do our very best to provide pretty accurate measurements in the size chart under product information.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
Yours sincerely,
Rosewholesale.com Customer Service
I can't get a hold of customer service to check on an item I ordered since August 24th
Dear Alfred S,
We are sorry to hear you've had difficulties to reach us.
Our customer service is available on the livechat and via the tickets. We will reply to you within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service
I cannot find any contact info to be able to return my items, the clothes were a gift for my mom's birthday and a month after ordering them I receive them and they don't fit her so I want a refund!
Jenn George
Please email me with how to return the 4 items for a refund: *******@gmail.com
Dear Jenn G,
We apologize for this inconvenience has caused.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered you a resolution via the ticket center. Please check it.
Yours sincerely,
Rosewholesale.com Customer Service
This website has been nothing but a hassle. I ordered a dress over 10 days ago and it still only processing. At this rate I won't get my item for the special event that I need it for and so I'll have to go out and buy another dress. I even tried to contact them by phone and never heard a reply. Try to find an email to contact them on their website and no information. Dissatisfied with their service, disappointed with their lack of communication and morals, and ashamed I even purchased anything from this website.
Dear Tierra A,
We apologize for the inconvenience this issue has caused.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have marked the processing time for all the items on their page, customer can check it before placing the order.
We have contacted you in the ticket. We have resolved it there and we are now waiting for your reply.
Yours sincerely,
Rosewholesale.com Customer Service
This company is also Rosegal and many many other names. They ship on large pallets on ships. It can take 3 months to get merchandise. Everything is in Chinese. You can not track or contact them. ORDER NUMBERS AND TRACKING DOES NOT CORRELATE. FORGET IT IF IT IS DAMAGED. It is not worth the savings. Beware merchandise coming from cHINA. Contrary to the response from so called customer service almost all of the cheap outlets in China belong to one man. https://www.buzzfeed.com/sapna/say-no-to-the-dress?utm_term=.ac6mdAaw6#.eogY0GeaQ
Dear Ava S,
Thanks for your feedback.
We are Rosewholesale.com and we don't affiliate with any other websites.
Our customer service is available on the livechat and via the tickets. We will reply to you within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
Our professional Customer Support Team is at your service any time.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered a wig and I cannot track it. The tracking site is in Chinese me I cannot understand a thing, the local postal service also has no details on my package. I'm getting worried because I need this product before the 1st of October. I was guaranteed that it would be here by then but I am having serious doubts.
Dear Kundayi S,
I want to start by apologizing to you for what has happened. It is never our intention to upset any customer.
I have tracked that the parcel is now in transit. We have sent the detailes delivery information and solution to you via the ticket center. Would you mind checking it and inform us your reply?
Please understand that we are more than willing to assist any customer.
Yours sincerely,
Rosewholesale.com Customer Service
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Dear Harriett,
We regret that our service and the items did not meet your expectation.
Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons.
Our team has reviewed your complaint and offered you a solution. Could you please check your message?
Yours sincerely,
Rosewholesale.com Customer Service