RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
BUYER BEWARE! FIRST OF ALL... THEIR ARE A COUPLE OF REVIEWS THAT HAS GIVEN ROSEWHOLESALE FIVE STARS... IT'S FALSE ADVERTISING, JUST LIKE THE PRODUCTS... WHAT YOU SEE IS NOT WHAT YOU GET... FALSE ADVERTISING... I ORDER TWO WIGS AND HAVEN'T RECEIVED ANY THING! I REALLY DIDN'T DO My homework... BUT EVERY ONE IS EXPERIENCING WHAT I'M GOING THROUGH... I TRIED TO SUPPORT THIS COMPANY AND IN RETURN I STILL DON'T HAVE MY WIGS... I DIDN'T GET A TRACKING NUMBER... SO I PAID PAYPAL AND WILL GET MY MONEY'S BACK... OR I'M GOING TO START LEGAL ACTION... WHAT YOU SEE IS NOT WHAT YOU GET... A LESSON LEARNED... TRUST THIS POST... AND YOU WILL NOT BE ADDED TO THE PISSED OFF LIST, LIKE THE REST OF US... ALL I WANT IS MY MONEY BACK! IF, IF, IF, I EVER GET THIS PACKAGE, I'M SENDING IT BACK... I'M DONE WITH THIS COMPANY... NOTE::::: I NORMALLY DON'T BUY ON LINE... A LESSON LEARNED...
I received two orders on time and in perfect condition. I bought several items. They were all very inexpensive (the material was light) but I was happy with what I received. I bought a very sexy dress for my wife and she looks like a billion dollars in it.
I'm very, very satisfied with what I ordered. I'll do it again for sure.
Ordered 2 different shirts the day I received confirmation was shipping day. I noticed that they sent 2 of the same shirts and the wrong size. I contatated them same day. And got sorry have already shipped. Now I have to wait 2 weeks for shipping pay return shipping after another call to get return shipping info. Customer service sucks if they don't answer phone can only text chat.
Dear Rudy K,
Thanks for your feedback.
We have received your payment on date 2016-10-25 02:36:13 and shipped out on date 2016-10-25 16:09:17.
Please kindly understand that customer is also responsible to place the order with correct items.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8) due to time difference.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service.
I ordered (2 ea) wigs and neither one looked anything close the the pictures on their site. One of the wigs was shedding. There is too much of a hassle to return them-no refund required. Just wish they would produce a better product.
Dear BOBBIE,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution. Could you please check your message?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service.
If it sounds too good to be true it probably is. Loved the web site and could not wait to get my order in. Took 3 weeks, little long but no issue there. I ordered 2X tops and they are so small not only I can't wear them but my friend who is true medium could not even fit in it. I really don't need to hear the same thing I see on every complaint, our sizes are stated. The average person knows what size they wear maybe give and take a little. But this is an
Extreme difference. I discovered this website on Facebook so I felt I should share on Facebook my experience and I have. I will not be sending back since from what I hear is just as bad of an experience. I will find someone who will be able to use them or send to Goodwill.
Dear Diane,
Thank you for your valuable feedback.
We have noticed your review and will try our best to improve this issue.
For this sise issue, we have contacted you via ticket. Please check it.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosewholesale.com Customer Service.
Absolutely beautiful I received the pink, green, white and mauve. Very impressed with the workmanship and delivery thank you. Have no hesitation in dealing with RoseWholesale again.
"My order was fantastic! I received all the clothing I ordered in less then a week and I'm halfway across the world! There were absolutely no problems. I love the affiliate program as well... it has allowed me to get my next order pretty next to free! Looking forward to doing much business with Rose Wholesale in the future! The customer service is very good! They are very quick to answer any questions that i had with my order!"
I ordered Size 40 shorts, I can not get them on. The tag says size 40 however measurement shows Size 34. Be very careful as they do not have a direct contact to sort out issues.
Dear Rob H,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Yours sincerely,
Rosewholesale.com Customer Service.
I first discovered this site through Facebook ads. I have since ordered multiple wigs off their site and have been completely satisfied with the products. The shipping was fast and the products came intact as described. Additionally, I really enjoy their Rosewhole points. They give you a point for logging in each time, and it makes it a joy to log in and peruse their site for cheap finds! Also, the payment was quick and easy and the customer service was also very responsive on their related customer ticket site. This is my unbiased review, and I rarely give reviews, but I truly love these wigs from their site that I had to promote it! Highly recommended.
I order the stand collar long Sleeve Jacket in red size med and it is way to small. I looked on their website and it says that I would have to pay for the shipping back to china to return it! Also they said that I should just keep it and order another one!
What? I just want to return it for the right size I WILL NEVER ORDER FROM THEM AGAIN
Dear me m,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement for each item, please refer to our size chart for the size you need.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service.
I ordered three tops and when they finally arrived they were terrible.
Very cheap material, seams didn't match up in spots and the lace on the necklines were uneven and already unraveling.
Will never order from here again.
I threw the tops out, I was embarrassed to even donate them to Goodwill.
Dear Joyce M,
We regret that our service and the items did not meet your expectation.
For the issue, it would be appreciated that you could check your ticket in your account.
We have solved it for you and waiting for your reply.
Your patronage is important to us.
Yours sincerely,
Rosewholesale.com Customer Service.
I expected the quality of the dress shirt I ordered not to be top-notch due to the price. However, I did not expect the Men's XXL shirt to be able to fit a hand puppet. I actually laughed when I took this tiny shirt out of the package. It's made for a little kid. Complete waste of time and money.
Dear Stephen M,
We regret that the issue has occurred.
All items are made and shipped from China but we sell worldwide.
We do our very best to provide pretty accurate measurements in the size chart under product information.
For your case, we have offered a solution via email, could you please check your email then reply us?
Yours sincerely,
Rosewholesale.com Customer Service.
Ordered a 3xl shirt for my husband, came today, says 3xl on label, but will honestly fit our 7 year old grandson, what a rip off. Needless to say will not be ordering again. Nothing but a scam
Dear Joyce r,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement for each item, please refer to our size chart for the size you need.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service
I ordered 4 shirts, size 2XXL and when they arrived the shirts were too small. I started to read the reviews and look at the rating for this site and now I realize this is a scam. Save your money or you will be shoving your money down a rat hole. I don't want the stress so I am writing this review for others and donating the shirts to the Salvation Army. I will be reporting this site to the Better Business Bureau.
Dear Gary,
We regret that the issue has occurred.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have sent you an email with the solution. Could you please check it and give us confirmation?
Yours sincerely,
Rosewholesale.com Customer Service
Website is a giant loop from hell. Won't let me access my account, won't let me email without logging in but states their own access code is incorrect. Only a partial order was shipped, unable to track but paid for expedited shipping. Ordered matching shirts for a play but some sizes on back order, need all together or worthless. No responses to live chat. Glad I used PayPal they will help resolve.
Dear Karen,
Thank you for taking your time to write your review.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
We have sent message to you with the solution. Please check it.
Yours sincerely,
Rosewholesale.com Customer Service
Both were the wrong size. Both were smaller but one was wayyyy smaller. And they had little square buttons. I should have saved them for Halloween but I didn't to be a male prostitute. Took two months to get my package.
Dear Bill S,
We regret that our service and the items did not meet your expectation.
For this size issue, our team has reviewed your complaint and has offered you a solution. Could you please check your ticket?
Our professional Customer Support Team is at your service any time.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered a nice shirt for myself in 2XL size. After waiting around 3 weeks for the item to arrive, it turns out to be a 2XL for an adolescent, maybe. My girlfriend wears size womens small and it is a little snug on her. I couldn't even get my arm all the way in one sleeve. I will keep it, to remind myself never to order from this company again. And if anybody asks me about this company, I will tell them exactly what I have said here.
Dear Michael,
Thanks for your important comment.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now waiting for your reply.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered mens XL shirts. After a wait of TEN (10) weeks, I received my order. The shirts are VERY small. I am not sure my 12 and 14 year old grandsons can even get into them. I will NEVER order from Rosewholesale again!
Dear Lyle S,
We are sorry about the situation.
We offer the detailed measurement for each item, please refer to our size chart for the size you need.
We have sent you an email with the solution. Could you please check it and give us confirmation?
Thank you for your time.
Yours sincerely,
Rosewholesale.com Customer Service
I ordered three wigs by mistake my 17 year old daughter did not fill in the address correct we contacted them thru email being as thou it 's the only way! So we did get a respone from our email stating that the correction would be made no need to csncel the order well that was a lie the charged my card and now the wigs are going bsck to them
Dear Chrystalyn,
Thank you for sharing your experience with us.
I have checked that our colleague has changed the address for you.
The parcel is in transit now. You can track on http://webtrack.dhlglobalmail.com/.
For your unreceived issue, we have offered you the solution in the email, could you please kindly check it?
Yours sincerely,
Rosewholesale.com Customer Service
I ordered two blouses in an XL. It took a month to receive the blouses - there are shipped from China via? The blouses were more like a medium or large and did not fit. I will say that their response to my complaint was very timely and they did finally give me 3 options to include keeping what I received (maybe I can give them to someone they will fit) and sending new ones; giving me "wallet cash" (points to use in additional purchases; and a refund to my credit card (hopefully it won't take too long). I did opt for the refund as I don't trust their sizing chart. I gave them 2 stars for their quick response in solving the issue. I won't order from them again.
Dear Roxy T,
I want to start by apologizing to you for what has happened. It is never our intention to upset any customer.
All items are made and shipped from China but we sell worldwide.
We do our very best to provide pretty accurate measurements in the size chart under product information.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angela,
Thank you for notifying us of your complaint.
We have received your payment on date 2016-10-07 and shipped out on date 2016-10-08.
Since you have placed order with Flat Rate Shipping without tracking number, the shipping time is within 7-25 business days.
For the details, we have sent an email to your account. Please kindly check it.
Yours sincerely,
Rosewholesale.com Customer Service.