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Roxy T.

Contributor Level

Total Points
83

1 Review by Roxy

  • RoseWholesale

10/9/16

I ordered two blouses in an XL. It took a month to receive the blouses - there are shipped from China via? The blouses were more like a medium or large and did not fit. I will say that their response to my complaint was very timely and they did finally give me 3 options to include keeping what I received (maybe I can give them to someone they will fit) and sending new ones; giving me "wallet cash" (points to use in additional purchases; and a refund to my credit card (hopefully it won't take too long). I did opt for the refund as I don't trust their sizing chart. I gave them 2 stars for their quick response in solving the issue. I won't order from them again.

Tip for consumers:
Issue resolved very fast. Be sure to check their sizing chart as that was my issue with their product. They are giving me a full refund which I appreciate. And know that the shipping may be very slow, my order took a month to receive.

Service
Value
Shipping
Returns
Quality
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CustomerService R. – RoseWholesale Rep

Dear Roxy T,

I want to start by apologizing to you for what has happened. It is never our intention to upset any customer.

All items are made and shipped from China but we sell worldwide.
We do our very best to provide pretty accurate measurements in the size chart under product information.

I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

Yours sincerely,
Rosewholesale.com Customer Service

Roxy Has Earned 3 Votes

Roxy T.'s review of RoseWholesale earned 3 Very Helpful votes

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