I ordered two blouses in an XL. It took a month to receive the blouses - there are shipped from China via? The blouses were more like a medium or large and did not fit. I will say that their response to my complaint was very timely and they did finally give me 3 options to include keeping what I received (maybe I can give them to someone they will fit) and sending new ones; giving me "wallet cash" (points to use in additional purchases; and a refund to my credit card (hopefully it won't take too long). I did opt for the refund as I don't trust their sizing chart. I gave them 2 stars for their quick response in solving the issue. I won't order from them again.
Dear Roxy T,
I want to start by apologizing to you for what has happened. It is never our intention to upset any customer.
All items are made and shipped from China but we sell worldwide.
We do our very best to provide pretty accurate measurements in the size chart under product information.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service