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Christyna C.

Contributor Level

Total Points
91

1 Review by Christyna

  • RoseWholesale

9/23/16

I wasn't even saying negative things on my last review but get ready.

My last review was about me worried and hoping my shipment gets here in time because of reading bad reviews. Then the company messages me saying the refunded all my money as "a gift" that I didn't ask for.

I thought that was very kiss $#*! but still, free stuff is very nice of them. So I reply saying thanks, that was not necessary bla bla bla. And I think to myself "online customer service is hard to get a hold of in these days" so while I have them here I ask a question.

I paid for faster shipping but my confirmation email says a longer date. They've already refunded my money so I guess it's not as big and issue but I paid for fast shipping. So I ask what delivery time I should anticipate. Easy question. Reasonable.

The next message I get just completely ignores my question and talks about whether or not I received the refund, this is your tracking info yadda yadda. And it says "This has never happened before." what hasn't happebed? A customer has never asked you a question before? Spare me.

Did I ask for a clarification on this effing refund?! Then they have the nerve to ask me to update my review stars within 1-3 days and to let them know when I have. F*** no. I asked the easiest of easy questions and you fully just ignored me!

I tracked my package and it says "Item is pre-advised" which means the shipper hasn't even recieved the package.

Customer service isn't a volunteery refund. It's ACTUALLY PAYING ATTENTION to my concerns.

How dare you ask my to change my review. LOL you didn't even help me! This is laughable lol. If you guys could see me right now you would just see a laughing girl with laughing tears rolling down her puffy laughing cheeks.

Will I change my review to more than 1 star?

Lol. No.

And now you have this other 1 Star to worry about.

Bye.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Christyna,

Thank you for notifying us of your complaint.

We have received your payment on date 2016-09-22 and shipped out on date 2016-09-23.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper

You can track on http://www.postnl.post/.
We have solved this issue via ticket. Could you please check it?

Yours sincerely,
Rosewholesale.com Customer Service

Christyna Has Earned 11 Votes

Christyna C.'s review of RoseWholesale earned 11 Very Helpful votes

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