RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
When I first created an account I was able to go into live chat to get my order confirmed.
Once I had ordered & paid, however, this option was removed.
I paid top price for priority expidited delivery, but a week later my order was Still being processed!
The phone is never answered, & with live chat unavailable, there is no way to find out what is happening with your order.
I rang PayPal as there was something funny going on though guest checkout (before you create an account), & they looked into it.
Next thing I know, instead of attempting to contact me to let me know what was happening, Rosewholesale refunded my money. (According to what it says in my account order.)
PayPal have advised that any refunds may take up to 30 days, however if I had been able to contact Rosewholesale, I may have been content to wait.
I did get an email address connected to Rosewholesale from Telstra, but it's very generic.
All in all, I would have preferred communication than a refund, but that's irrelevant now.
They've lost a good customer.
Buyer Beware.
I ordered clothes for my elderly disabled mom. When I tried to use the tracking number they gave me it tells me there is an error. When I called the phone number listed it says the phone is disconnected... really concerned because they charged my mom for the clothes but who runs a business in such a manner as this?
Dear Dena L,
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
We have received your payment on date Mar 15th and shipped out on Mar 15.
You can track on http://webtrack.dhlglobalmail.com/ for the shipping status.
For more details, we have sent you message via the ticket.
Please kindly reply to us and we will offer you a solution that will meet your satisfaction.
Rosewholesale Customer Service Center
Hi, just wanted to share my rating of Rosewholesale. I ordered lingerie and a hat and both sets of items were of very good quality. I am happy with the pricing and quality of the clothing I received, the only thing I would tell people is be prepared to wait a few weeks for the posted items to arrive.
I feel also robbed this company. I bought and paid for February 8,2017 to the present day have nothing and do not respond to queries! I do not recommend anyone buy them at!
Bull$#*!, bull$#*!
After a week of no response!
I do not trust them, and you also does not believe them!
Dear Rene B,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about shipping methods: http://www.nastydress.com/m-article-id-39.htm.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Rosewholesale Customer Service Center
2 months later and still no order, again shipping insurance, only partial refund, never again will I order from them, constantly told to wait and by reading previous reviews, somewhere in the world there is a place that's collecting all of the orders.
Dear Joanne A,
Thank you for raising this issue.
We have now refunded your order. Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Please note that shipping insurance is not compulsory. However, we do highly recommend that customers do purchase this during the check out.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Rosewholesale Customer Service Center
You all just lost a customer, terrible customer service, I order my items last month with 3-7 day shipping and I still haven't got my things, I would like a full refund for my order which was $87.44. This was the worse website I've ever done business with and I for sure won't be visiting this site again, I bought my things before Christmas, AND YESTERDAY WAS ST. PATRICKS DAY!
Dear Erron C,
We are sorry to hear that you are having issues with regards to your delivery status.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
I have tracked that your parcels have been delivered sucessfully.
For more details, we have sent you message. Please check it.
Rosewholesale Customer Service Center
They took my money, and I never received the package. I emailed them through multiple methods, and they never responded. The more I look through the website, the more it seems like a scam. I really want the product I paid for, so I'm pretty pissed off.
Dear Jenna B,
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Rosewholesale Customer Service Center
I orded on 3/2/17 and never received confirmation email but they took the funds. I never received package after paying extra fir tracking and insurance from them.
I have emailed them twice about an order placed 3 weeks ago, no response and i bet i will never see the items i ordered. They take your money right away but after reading the other reviews on the site, i suppose i am out my$25. Don't waste your money, stay away from this company.
Dear Kenneth G.,
We are sorry for the misunderstanding.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Our US phone number is: + (1)917-621-0925, and for all other customers you may call: + (001)917-621-0925.
Would you mind messaging us your order number?
If any question, please email to support@rosewholesale.com.
Rosewholesale Customer Service Center
This place is terrible. Sizing and their "sizing chart" is a joke. Ordered a men's 2XL Jacket. It was literally barely a women's small. Same for shirts. Material for the shirts I ordered appeared to be cotton and when received, they were spandex... and of course tiny. This place is a joke. I'm now attempting to get a refund and they're asking for pictures of the items and information from the packaging. Who keeps plastic packaging? Who thinks someone will used open plastic wrap as a reason to return items as opposed to the tags which are still on the items. Going to dispute the charge with my bank and report this company to the BBB - and may pursue litigation. This is not a legitimate, reputable company.
Dear Steve B,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We do provide very accurate product descriptions on all of our product pages.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Rosewholesale Customer Service Center
The store has a very large selection of great stuff, sometimes I can not even decide, I would like to have them all, friendly service, great contact.
We would recommend
I ORDERED A SIZE 5XL SHIRT. I WEAR 1XL. I COULD NOT GET MY ARM INTO THE NARROW SLEEVE. CONTACTED ROSE WHOLESALE 4 TIMES FOR REFUND. HEARD NOTHING. VERY BAD EXPERIENCE DO NOT BUY ANYTHING. FIT OF SHIRTS NOT MADE FOR AMERICAN BODIES. I HAVE INSTRUCTED MY BANK TO STOP PAYMENT TO CHINA.
Dear RICHARD M,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center
Items are cheap and they ship fast. Good variety of items. They also have good feedback with fast refunds/exchanges.
Ordered at the end of December 3 items - got only 2 items poor quality. The 3rd was shipped from China and never got here. Good luck to get money back from them, looks like I'm not going to get any after writing them for 2.5 month.
Dear TK T,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Rosewholesale Customer Service Center
I contacted them regarding my order that was never received. They tried to offer me a partial refund blaming the shipping company and my lack of purchase of shipping insurance, I did not even see effort in trying to track my package. I guess they do not want repeat business. If you are buying from them beware you might never get what you paid for. A reputable company always prefers to lose the cost of the item instead of a customer and they find more reputable shipping methods... If you are a gambler try them, if not they are not worth it... Also I tried to solve through PayPal and they have not bothered to answer me through their site, maybe afraid of an escalation?
Dear Marco R,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Best regards,
Rosewholesale Customer Service Center
I absolutely love Rosewholesale and would be an advocate for them any day of the week. I have bought 4 vintage dresses from them now and in fact love one so much I'm going to buy it again just in case anything happens to the first. The garments arrive quickly all the way to Australia. The size is perfect for my shape and very flattering. Everytime I wear a Rosewholesale dress I get comments on how lovely I look. Wouldn't hesitate to buy from them again!
Original review with 2 stars has changed to 5 stars! After seeing this review, Rose Wholesale gave me a full refund! So off I go to buy some more from them! Original review is below.
I ordered $28 worth of items in early January. They have so many nice clothes at low prices, it is difficult to NOT want to order. But, be warned, if your package does not show up, the best they offer is half what you paid and some credits to use at their site.
I did receive an order previous to this one and liked the top. It was thin material and not real well made but good for the cost.
I think it is bad business that even with a tracking number that all it tells you is "Sorry, your shipping information has not yet updated" They said because I didn't buy insurance, all they can offer is half of what I paid.
I get packages often from China and they usually eventually make it to me. I buy them from Wish.com and on the rare occasion when their packages don't show up, they refund the whole thing with no questions.
Dear Vivian F,
Thank you for your review.
Please note that shipping insurance is not compulsory. However, we do highly recommend that customers do purchase this during the check out.
If your item is deemed lost or damaged during transit we will offer you a full refund for your item or resend the item again to you for free.
Please reply to our message via the ticket system, and we have offered a solution for you.
Rosewholesale Customer Service Center
I purchase items from this store for various different reasons, whether it be for myself or for gift purposes. The purchasing process is always good and when items are received they are always lovely. The customer service representatives are always nice to talk to.
I ordered 8 sample clothing pieces from red wholesale and was a bit nervous having read bad reviews! I am delighted to report that all items arrived three days later and were not only exact as I ordered but SURPASSED my expectations of quality and design. Having tried other wholesalers and received rubbish I was ecstatic with this company. I am going to order full stock now. I really feel that the negative reviews may be over the top, but can only comment on my experience. Good luck with your orders and suggest you try a few pieces first to see how the service is for you. PS they didn't pay me to write this review, I'm just being fair.
The dresses are perfect in length and width. Very elastic and smooth. The color is beautiful and they give my body a nice shape. The prices are also very moderate and here in Germany they are unique - nobody has such nice dresses. Love them!
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Dear Domino E,
We are sorry for the misunderstanding.
All of our items have a processing time that is shown clearly on the product page.
I have checked that you have asked full refund via the paypal, that's why we have refunded in full.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Rosewholesale Customer Service Center