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RosegalReviews 6,117

1.8
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Rosegal Reviews Summary

The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,117
value
1,044
shipping
1,124
returns
738
quality
1,008
Ukraine
3 reviews
1 helpful vote
Follow Luda T.
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I bought a great swimsuit and beautiful sandals in the store. I liked the swimsuit. The size is correct. Sandals comfortable. The package arrived quickly. I carry everything with pleasure.

Date of experience: February 9, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Luda,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

Kansas
1 review
0 helpful votes
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I love Rosegal
February 9, 2018

Rosegal has worked with me to sort out my order on more than one case when I've gotten it wrong, just because I've screwed up, not because of a problem with the site. I am proud to say I purchased a beautiful asymmetrically-hemmed, wine-colored cape with a faux fur collar that is just the right layer on cool days. I am also delighted that they cover plus sizes! I look forward to receiving the emails from Rosegal.

Date of experience: February 9, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Customer,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

Illinois
1 review
0 helpful votes
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Much Better!
February 9, 2018

I am very happy with the last two orders I have placed with Rosegal. The shipping has greatly improved and the effort to complete an order seems more important to them now. When I place an order I order at least 7-8 items and ive been happy with size and how quickly I seem to get them. When there has been an item missing they work quickly to satisfy your order. Wether it's to rush a new item or refund

Date of experience: February 9, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Jodi,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Texas
1 review
0 helpful votes
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I love buying clothes for Rosegal. I will admit in the very beginning i had my doubts about the a company that did their advertising on facebook, but they have did more than prove me wrong. My latest order was placed in January of this year. Their payment process is pretty straight forward as well I just use my debit card, but you can use credit card or pay pal to name a few. In total I have placed 7 orders and do not plan on slowing down any time soon. They offer free shipping and they ship pretty quick and I love getting my packages from there. I will tell you that you do need to pay attention to the description and the sizing. From what I can see Rosegal tries very hard to describe the items and they allow us to review the items and I try to do that as much as I can I think it makes it easier for other customer to order. On my order in January I had a size issue and I contacted customer service they responded within 24 hours with options for me. I cant be more pleased with Rosegal. I will be order with them very soon and I think that if anyone has any questions or doubts I would be happy to tell them of my experiences.

Date of experience: February 9, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Shannon,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

Pakistan
1 review
0 helpful votes
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My favorite shop
February 9, 2018

I bought few thing from rosegal the perfect size and i loved the item, fits as description i never disappointed, the material and quality is genuine

Date of experience: February 9, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Marina,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Portugal
1 review
0 helpful votes
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I have a bit of experience with abroad online shops, and rosegal by far is one of the best, not only are the prices super cheap, the costume service is always impeccable!
I've made a lot of orders and will continue to be a fan!
Usually the items /material is better in real life.

Reccomdend!

Date of experience: February 8, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Sara,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

Tennessee
1 review
1 helpful vote
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No one knew it was a wig
February 8, 2018

I have ordered several pieces of clothing through Rosegal and I have always been pleased with the quality of the material and the stitching of each item. Much of what I have purchased has been hand wash only, but for those things I have ordered that have been machine washable, they have held up without frayed threads and discoloration. The last item I ordered were wigs. I ordered two of them and wore one of them to church. No one knew I was wearing a wig. It so closely resembled my natural hair color it looked like I had worn a new hair style. The wigs came in record time--literally the fastest order I have ever received.

Date of experience: February 8, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Customer,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Spain
1 review
0 helpful votes
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Black and white wig
February 8, 2018

This new wig I bought on Rosegal.com is amazing. I had never ordered a long hair one, but now I am glad I did it. The wig is really soft and it has a wonderful quality/price. It is super realistic, which is why I will wear it for my photo shoots. I highly recommend this item. I am pleasantly surprised with it.

Date of experience: February 8, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Ella,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Uruguay
1 review
0 helpful votes
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Recomendable
February 8, 2018

Muy recomendable, buenos productos, buena atencion al cliente. Rapidez en el envio,. Buena descripcion de los talles, facilidad para realizar la compra.

Date of experience: February 8, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Alicia,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

Ohio
1 review
0 helpful votes
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Great Communication
February 8, 2018

I received my first order which did not fit. They were willing to work with me to make it right. They are quick to respond to messages too. My second order worked out just fine.

Date of experience: February 8, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Leigh,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Croatia
1 review
0 helpful votes
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Love the shop
February 8, 2018

I love shopping at rose gal, quality of the dress is top! Also the size is correct, all is great in this shop, beautiful clothes

Date of experience: February 7, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Maja,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Rosegal.com again soon for all our latest deals.

Many thanks,

Rosegal Customer Service Team

New York
1 review
0 helpful votes
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Very pleased overall
February 8, 2018

Very pleased overall. I cannot tell you how happy I am with a customer service, The overall value of the product I ordered, and the shipping time I was very pleased with as well. I will definitely order from these folks again

Date of experience: February 7, 2018
Georgia
1 review
0 helpful votes
Follow Andrea R.
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I saw an add for RoseGal on face book 4 years ago. Although I am skeptical about shopping for clothing online, I decided to give their site a try. I have never been disappointed. In my opinion, they keep up with the fashion industry with their many cute styled clothing. I always order a size bigger than I am, being that it is not made in the USA. Usually works out perfectly. I always check the material and sizing while ordering so I know whether it will be comfortable and agreeable. Occasionally the color may be a tad off from the original picture but close enough to not complain. Keeping in mind that they are quite affordable and materials are what they list. I have always found them to be honest and reliable. If I need an exchange or refund, I get one, immediately. If my item ships, it ships at the correct speed indicated at check out. And if they no longer have an item I ordered, they accommodate me in whatever choice of resolving the matter I choose. I have always found them professional and Courteous. And I like how they allow customers to post pictures of items they have purchased so I can get a feel on how the item may or may not fit or look on myself. And I love the coupons and points. So, if you like cute clothes, but can't afford cute prices, Rosegal is your place. A+

Date of experience: February 6, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Andrea,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

GB
1 review
4 helpful votes
Follow Gwilym D.
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Payed extra for quicker shipping and it did not arrive for 4-5 weeks. When I opened the box to build the gift I could immediately tell that it was dreadful quality, it broke as I was setting it up despite the fact I was careful. Quite embarrassing really since it was suppose to be a Christmas present. I have spoken to many people about this site and many have had similarly poor experiences with rosegel, surprised to see that there are so many positive reviews. Would not recommended this website to anyone!

Date of experience: February 6, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Gwilym,

Thank you for your review.

We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs. All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,

Rosegal Customer Service Team

Argentina
1 review
0 helpful votes
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Good experience
February 7, 2018

The order landed well, all expectatives were achieved, the quality is awesome and the clothes is the same as the pictures on the page. Also the communication is very good, i feel safe to order in rosegal again. I highly recommend it

Date of experience: February 6, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Paula,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

RU
1 review
0 helpful votes
Follow Lyudmila S.
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I got PU Leather Ladies Fashion Woven Shoulder Messenger Bag. I was convinced of the practicality, elegance and economic functionality of the bag both when going to work and when visiting a relative's anniversary. Camera, smartphone and 2 children's juice fit into two section of the bag. Each section is closed by the zip.

Date of experience: February 6, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Lyudmila,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

Romania
4 reviews
0 helpful votes
Follow Theodora T.
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I've ordered from Rosegal a dress, two small bags and a brooch and it was pretty difficult to decide what to buy, because they have so many items. I was careful with the size of the dress and followed the measurements from the site and the size was perfect for me. The bags are super cute and they were so cheap! But the brooch was absolutely gorgeous and so big and looked so, so expensive, by far my favourite item from the order. All the products came in perfect condition. I will order again from Rosegal, because of the small prices and the diversity of the items.

Date of experience: February 6, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Theodora,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Canada
1 review
1 helpful vote
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Fantastic buy
February 7, 2018

I was skeptical but really liked a bathing suit they had. I read the reviews for the item and carefully read the sizing guidelines and decides to place the order. It does come from China so took about a month but I was in no rush. LOVED my bathing suit. It was just as adorable as pictured and fit well. Very pleased overall.

Date of experience: February 5, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Jeanelle,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

Canada
1 review
1 helpful vote
Follow Vida A.
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NEVER ORDER FROM HERE
February 9, 2018

I ordered a variety of things, one being a carpet which was supposed to be 16 x 47 but was 15 x 45 and paper thin. All the clothing I ordered was no where near what the sizing chart said and was terribly made, |I'll be lucky if they last through one wash. A scarf I ordered looks nothing like the picture and wouldn't even be useful for a rag. SOOOOO disappointed! If you try and use the live chat it says they are too busy to SEVER (should be serve) you, though I haven't had any luck with it at all.

Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Vida,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment and Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Please tell us your correct order number so that we can offer the proper solution.
Many thanks,
Rosegal Customer Service Team

Philippines
1 review
0 helpful votes
Follow Janek B.
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I bought a T-shirt there and wanted to share my opinion. All in all it was not expensive and I did not expect a miracle. However, I'm surprised! The shirt turned out to be very cool. He has been working out in the gym for 2 months. If you're looking for cool sports clothes, I recommend it.
An additional plus for that I made a mistake in the order and the service itself sent to me and asked if I made a mistake. Thus, the parcel arrived without any problems.

Date of experience: February 5, 2018
rosegal r. — Rosegal Rep
over a year old

Dear Janek,

Thank you for taking the time to write your review.

Best Regards,

Rosegal Customer Service Team

From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.