The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I bought a great swimsuit and beautiful sandals in the store. I liked the swimsuit. The size is correct. Sandals comfortable. The package arrived quickly. I carry everything with pleasure.
Rosegal has worked with me to sort out my order on more than one case when I've gotten it wrong, just because I've screwed up, not because of a problem with the site. I am proud to say I purchased a beautiful asymmetrically-hemmed, wine-colored cape with a faux fur collar that is just the right layer on cool days. I am also delighted that they cover plus sizes! I look forward to receiving the emails from Rosegal.
Dear Customer,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I am very happy with the last two orders I have placed with Rosegal. The shipping has greatly improved and the effort to complete an order seems more important to them now. When I place an order I order at least 7-8 items and ive been happy with size and how quickly I seem to get them. When there has been an item missing they work quickly to satisfy your order. Wether it's to rush a new item or refund
Dear Jodi,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I love buying clothes for Rosegal. I will admit in the very beginning i had my doubts about the a company that did their advertising on facebook, but they have did more than prove me wrong. My latest order was placed in January of this year. Their payment process is pretty straight forward as well I just use my debit card, but you can use credit card or pay pal to name a few. In total I have placed 7 orders and do not plan on slowing down any time soon. They offer free shipping and they ship pretty quick and I love getting my packages from there. I will tell you that you do need to pay attention to the description and the sizing. From what I can see Rosegal tries very hard to describe the items and they allow us to review the items and I try to do that as much as I can I think it makes it easier for other customer to order. On my order in January I had a size issue and I contacted customer service they responded within 24 hours with options for me. I cant be more pleased with Rosegal. I will be order with them very soon and I think that if anyone has any questions or doubts I would be happy to tell them of my experiences.
Dear Shannon,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I bought few thing from rosegal the perfect size and i loved the item, fits as description i never disappointed, the material and quality is genuine
Dear Marina,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I have a bit of experience with abroad online shops, and rosegal by far is one of the best, not only are the prices super cheap, the costume service is always impeccable!
I've made a lot of orders and will continue to be a fan!
Usually the items /material is better in real life.
Reccomdend!
Dear Sara,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I have ordered several pieces of clothing through Rosegal and I have always been pleased with the quality of the material and the stitching of each item. Much of what I have purchased has been hand wash only, but for those things I have ordered that have been machine washable, they have held up without frayed threads and discoloration. The last item I ordered were wigs. I ordered two of them and wore one of them to church. No one knew I was wearing a wig. It so closely resembled my natural hair color it looked like I had worn a new hair style. The wigs came in record time--literally the fastest order I have ever received.
Dear Customer,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
This new wig I bought on Rosegal.com is amazing. I had never ordered a long hair one, but now I am glad I did it. The wig is really soft and it has a wonderful quality/price. It is super realistic, which is why I will wear it for my photo shoots. I highly recommend this item. I am pleasantly surprised with it.
Dear Ella,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Muy recomendable, buenos productos, buena atencion al cliente. Rapidez en el envio,. Buena descripcion de los talles, facilidad para realizar la compra.
Dear Alicia,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I received my first order which did not fit. They were willing to work with me to make it right. They are quick to respond to messages too. My second order worked out just fine.
Dear Leigh,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I love shopping at rose gal, quality of the dress is top! Also the size is correct, all is great in this shop, beautiful clothes
Dear Maja,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosegal.com again soon for all our latest deals.
Many thanks,
Rosegal Customer Service Team
Very pleased overall. I cannot tell you how happy I am with a customer service, The overall value of the product I ordered, and the shipping time I was very pleased with as well. I will definitely order from these folks again
I saw an add for RoseGal on face book 4 years ago. Although I am skeptical about shopping for clothing online, I decided to give their site a try. I have never been disappointed. In my opinion, they keep up with the fashion industry with their many cute styled clothing. I always order a size bigger than I am, being that it is not made in the USA. Usually works out perfectly. I always check the material and sizing while ordering so I know whether it will be comfortable and agreeable. Occasionally the color may be a tad off from the original picture but close enough to not complain. Keeping in mind that they are quite affordable and materials are what they list. I have always found them to be honest and reliable. If I need an exchange or refund, I get one, immediately. If my item ships, it ships at the correct speed indicated at check out. And if they no longer have an item I ordered, they accommodate me in whatever choice of resolving the matter I choose. I have always found them professional and Courteous. And I like how they allow customers to post pictures of items they have purchased so I can get a feel on how the item may or may not fit or look on myself. And I love the coupons and points. So, if you like cute clothes, but can't afford cute prices, Rosegal is your place. A+
Dear Andrea,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
Payed extra for quicker shipping and it did not arrive for 4-5 weeks. When I opened the box to build the gift I could immediately tell that it was dreadful quality, it broke as I was setting it up despite the fact I was careful. Quite embarrassing really since it was suppose to be a Christmas present. I have spoken to many people about this site and many have had similarly poor experiences with rosegel, surprised to see that there are so many positive reviews. Would not recommended this website to anyone!
Dear Gwilym,
Thank you for your review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs. All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
The order landed well, all expectatives were achieved, the quality is awesome and the clothes is the same as the pictures on the page. Also the communication is very good, i feel safe to order in rosegal again. I highly recommend it
Dear Paula,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I got PU Leather Ladies Fashion Woven Shoulder Messenger Bag. I was convinced of the practicality, elegance and economic functionality of the bag both when going to work and when visiting a relative's anniversary. Camera, smartphone and 2 children's juice fit into two section of the bag. Each section is closed by the zip.
Dear Lyudmila,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I've ordered from Rosegal a dress, two small bags and a brooch and it was pretty difficult to decide what to buy, because they have so many items. I was careful with the size of the dress and followed the measurements from the site and the size was perfect for me. The bags are super cute and they were so cheap! But the brooch was absolutely gorgeous and so big and looked so, so expensive, by far my favourite item from the order. All the products came in perfect condition. I will order again from Rosegal, because of the small prices and the diversity of the items.
Dear Theodora,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I was skeptical but really liked a bathing suit they had. I read the reviews for the item and carefully read the sizing guidelines and decides to place the order. It does come from China so took about a month but I was in no rush. LOVED my bathing suit. It was just as adorable as pictured and fit well. Very pleased overall.
Dear Jeanelle,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I ordered a variety of things, one being a carpet which was supposed to be 16 x 47 but was 15 x 45 and paper thin. All the clothing I ordered was no where near what the sizing chart said and was terribly made, |I'll be lucky if they last through one wash. A scarf I ordered looks nothing like the picture and wouldn't even be useful for a rag. SOOOOO disappointed! If you try and use the live chat it says they are too busy to SEVER (should be serve) you, though I haven't had any luck with it at all.
Dear Vida,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment and Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Please tell us your correct order number so that we can offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I bought a T-shirt there and wanted to share my opinion. All in all it was not expensive and I did not expect a miracle. However, I'm surprised! The shirt turned out to be very cool. He has been working out in the gym for 2 months. If you're looking for cool sports clothes, I recommend it.
An additional plus for that I made a mistake in the order and the service itself sent to me and asked if I made a mistake. Thus, the parcel arrived without any problems.
Dear Janek,
Thank you for taking the time to write your review.
Best Regards,
Rosegal Customer Service Team
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: Thank you for your interest. Please rest assured that we have many good reviews and you can check our warranty policy on our website: http://www.rosegal.com/warranty-return/. If customers have any question, we will resolve the issue to their satisfaction. Yours sincerely, Rosegal Customer Service
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: All items are made and shipped from China but we sell worldwide. We do our very best to offer provide pretty accurate measurements in the size chart under product information. I recommend that you compare them with yours to make the right choice.
Answer: We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fitfor your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Answer: They are shipped from China. Not only is the sizing off, the merchandise is cheaply made and the material is awful.
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: We offer 3 kinds of shipping methods: 1. Flat rate shipping(10-25 business days)---Such as Netherlands post, Sweden post, China post, Hongkong post, Singapore post etc. 2. Standard shipping(6-8 business days)---Such as EMS, IB etc. 3. Expedite shipping(3-7 business days)---Such as DHL UPS etc. For more details, please check: http://www.rosegal.com/shipping/
Answer: We are a real site. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: Please kindly note as we have time difference, sometimes we can't respond the phone in time. In this case please click http://support.rosegal.com/ then submit a ticket.We will provide the best solution for you.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Luda,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team