Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Ordered many accessories to gift to my cousins this month for a special occasion. Just were awesome and loved them. They looked great in quality and same as shown in their pictures.
It's a great experience to do shoppnig with the Rosegal app everywhere at anytime, the website is full of surprises too, like the lucky draw game, you can reach R-points or coupon, or clothes! It's free and the R-points system is great, the quality of service is high and the products looks like high quality made for a cheap price, it's paradise!
Dear Justine,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
Mon expérience avec Rosegal est très positive. Echanges très courtois et professionnels. J'ai pu trouver des vêtements "grandes tailles" de qualité et originaux ce qui correspond bien à mon style. Merci à tous pour votre efficacité et votre gentillesse à la résolution de mes problèmes. Un seul petit bémol les délais de livraison... mais ça vaut le coup d'attendre!
Dear ORTA,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I ordered my product from Rosegal on 12/09/2017 with expedited shipping. But, didn't receive it until 01/29/2018 after, I contacted my bank and filed a claim.
This is just FYI! I want to give you some steps if, you have any issues with receiving a product from Rosegal in the future:
1) Contact your Bank and file a claim.
2) Have your order confirmation e-mail.
3) They should give you a temporary credit until they hear back from Rosegal.
4) Finally, if the merchandise is ever received, write on the unopened package.
5) Return it to the post office, and you will not be charged for returning the package
To sender, as long as it hasn't been opened. ***Remember, you must right
Refuse on the package.***
6) Now, you have your money back with the credit the bank issued. But,
Unfortunately, you don't have the merchandise. Which, you shouldn't want it now,
Especially if, the merchant lied or had frivolous sales practices.
Dear Debra,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
This place sucks! They sent me the wrong items i had to answer 6 email saying the same thing over and over again and they still will not refund my card. Every time they said they will refund my card after every email. STILL WAITING!
Dear Ronald,
Thank you for your inquiry.
Please kindly note that we will try our best to resolve the issue for each customer.
Please tell us your order number so that we can offer the proper solution.
We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
My purchase arrived fairly quickly considering it was overseas and I absolutely love my order, many of my friend and family have asked where I got it
Dear Carol,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I've shopped on here a few times and has never been disappointed with any products I've gotten. The clothes are super cheap but if you shop around you can find some real gems n there. Shipping can take some time and sometimes orders are shipped separately but customer service has always answered quickly and resolved any issues I had and helped me track my parcels. Like anything for the prices, some things aren't going to hold up for very long but love that you find trending clothes to give a go for really cheap. Sizes are true to size as well which is always a plus! Would shop here again :)
Dear Haley,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
After only my first order I fell in LOVE with Rose Gal and their amazing website! I ordered a very cute pair of leggings and a few shirts as well as some bracelets and earrings! Everything came rather quickly and all was in good order! I will definitely be wearing these leggings, and when i need some more I know I will return to Rose Gal for more fabulous offers!
Dear Charice,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Not only was the quality and price superb the shipping was fast. I am from Canada and my items from Rosegal always arrive on time and in perfect condition.
Dear Ellin,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I ordered a shirt from rosegal. It was my first time using the site and I was very impressed. The shirt fit as expected and looked just like the photo. It arrived quickly. I will definitely recommend rosegal in the future.
Dear Kim,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I ordered over a month ago last update on shipping says it arrived from Netherlands says it arrived in Canada over two weeks ago no product the bots who answer customer service don't even look at your order told me last time I will have to wait three months to get one single jacket. This is fraud, these people are robbers they took my money gave me a false tracking number and every time I enquire the delivery date gets months and months away these people are thieves who probably work for a sweat shop mafia boss who is a human trafficker. I am definitely going to take this higher. Karma is a beotch Rosegal rip off company!
Dear ange,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
Gorgeous clothes, great quality. Will be buying again. Takes awhile to ship which is quite dissapointing but the clothes were in good condition when they arrived.
Dear Amber,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Great customer service their products are authentic over all experience supurb! Fantastic! My purchase on the site was 3 products, 2 of fashion and 1 of beauty, and all are as on the website and arrived in perfect condition.
Dear Luana,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Just ordered some kitchen tools and apparels for my daughter. Received them on time and they were very good in terms of there quality and fabric. I love to order again here.
I have done a lot of orders from this website and all have come to me in time and very good conditions, also they have affordable prices and good products
Dear Virginia,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I ordered on Rose Gal twice and both times I had a great experience. The products are good quality and good fit, shipping times were quick. Will definitely order again :)
Dear Alice,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
The wigs I've gotten are very well made. They're synthetic but look close enough to real hair that people don't realize it's not my own hair. I also got a well-made wig cap with one of them, which was a pleasant surprise as I was just expecting the package to contain the wig. They're easy to style and easy to put on. Very pleased with them, and will definitely be ordering more.
Dear Greg,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I ordered something from them in November 2017. They sent me an email stating it was running late. Now they won't answer my emails and # is disconecte
Dear Ron,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I bought a watch from rosegal for £4.70. I wasnt expecting much of course due to the considerably cheap price but I must say I was impressed. The packaging that it came in made sure that the product wouldnt have any problems (like scratches) whilst being shipped and delivered. I have received many compliments about this watch. To this day it is still in perfect condition aside from a bit of rusting but that is understandable and only noticeable if you look very closely.
I am definitely sure to buy from here again!
Dear Mercinda,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosegal.com again soon for all our latest deals.
Many thanks,
Rosegal Customer Service Team
The product arrived in a timely manner. The fabric is light and easy to hang. I would recommend it as a wall adornment for bedroom or living room. Up close, the picture fidelity is decent enough, but from a few feet away the quality is solid. The colors read on the fabric and the print is good quality.
Dear Eric,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cherine,
Thank you for sharing your experience with us.
Many thanks,
Rosegal Customer Service Team