Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I was very pleased with Rosegal's service and support. I will most likely use this website again. I would recommend it to everyone.
I recently made 2 purchases on Rose gal. I was presently surprised both times. Both of my dresses were beautiful. They came nicely wrapped in a little zippered pouch. I really appreciated that. The material of both outfits was really good quality. They look just like the picture. I am always skeptical when it comes to ordering online. I didn't have any problems ordering from this website. I was also happy with the prices of the merchandise. Good quality plus a great price, awesome! I will shop here again. I am already purchasing a new swim suit for the summer!
I love their clothes! They have a great style and size range! They have the cutest home decor! Sometimes getting the packages take a little while but Im so excited when I get them!
I ordered some shirts with my birthday money and it came within a week! I am so happy with my shirt and the product quality. Perfect fit, precise measurements, great fabric and pattern, and all around a great and easy online experience. I will be definitely returning to the rosegal site to order more goodies!
The absolute worst quality product ever! And it is impossible to contact anyone to resolve it! Everything redirects you to a "pre-sale" agent. But they can't help you. You have to talk to an "after sale" person. But i don't believe they exist. Phone number doesn't work. Messenger doesn't work... they are scammers! Trust me! Do NOT buy from them. It would be a huge mistake!
That's my first experience with Rose Gal and so far I have nothing to complain about. I've bought a flashlight, a garden lamp and couple of organizers for my toolware. All the purchases were for a very very good price due to the sale's season or something. I got my goods in 30 days or so and everything is okay, as it supposed to be. But I would like to mention Rose Gal's support team specifically - they provide a proper support for a buyer, answering you in an adeaqute amount of time and being very specific about the problem you having if any at all, without vague answers just for the sake of it.
So all and all it's been rather pleasant experience and I can defenitely recommend this shop.
Dear Anton,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosegal.com again soon for all our latest deals.
Many thanks,
Rosegal Customer Service Team
Superb customer service and high quality products. Will be using this site for online shopping again for sure!
Dear Jerneja,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I can recommend this store. I have placed 5 orders with RoseGal (there were several items in each parcel). Some items arrive separately but at the right time. The products are of good quality. I really like the "Home & Garden" section. I also bought a vintage cardigan there, it is amazing, very warm, made of good material. Customer service responds very quickly to questions. Promotional prices are very attractive. I love the R points system. I am looking forward to more shopping in the future.
Dear Anna,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
That was my first order to verify how safe is buying something from Rose gal especially when the pirces are low
Everything was fine, I've received package along with my expectations
Dear Anna,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I ordered the tapestry for a Christmas Party at my American Legion Christmas Party. It was the backdrop for Santa. Lots of compliments! Love it!
Dear Jenny,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
I recently bought some clothing items for my wife for Christmas from Rosegal and 4 of the 5 items were great and fit her perfectly. One dress, however, only came in one size and it was too small for her. I contacted Rosegal about a return/exchange. They offered to fully refund the price of the dress and asked me to donate it to a charity rather than return it. I accepted. Can you beat that? Great service, easy to work with and a company I will shop with for along time to come.
Dear John,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I purchased a very sexy product for the swimming, a colormix modern bathing suit.It looked and felt appealing I have to say this site is soo worth it.
Dear Melanie,
Thank you for sharing your experience with us.
Many thanks,
Rosegal Customer Service Team
I love being able to safely shop in the comfort of my own home having peace of mind knowing I will always find the appropriate outfit for the right occasion.
RoseGal clothing are true to size, amazing ranges and great quality. Fast shipping too.
What more could you want?
Thanks RoseGal
Dear Lisa,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
Order No: Z************** Date: 10/9/2017
From teenagers to elderly individuals managing style can be overwhelming sometimes. Here, online shopping is the best option when someone really needs to get everything at one stop. No matter what, if I need to change my wardrobe collection or a new item for home this store can make it accessible. Now days, there are a number of online stores and perhaps, question can arise about their quality of products and service. This is a store that can be trusted for both.
Raya.
Dear Rifat,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
So happy with my order from Rosegal. Everything fit great and was true to the description. I have worn the clothes several times and the quality is great. Will order again
Dear Katherine,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I loved this site up until Feb! They never inform client if the item has been discontinued, they just keep the money until you write to them! My refund was supposed to be done a month ago but look... NOTHING! LIES! They are going downhere and i see why they get such bad reviews!
Dear Lyna,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
Not only did I order christmas items on 11/14/17 and never got them but now they want to argue saying they were delivered on 12/29/17 but I never got seems to be a constant then they still charge me complete rip off
Dear Jeff,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Rosegal is the best plus size online store I found, the clothes are modern and beautiful. They have so many different sizes and they also offer a size table of measurements so you can choose according to your body type. Amazing customer service, they really care about consumer satisfaction and always solve any question you have. I'm very pleased about my experience with them. Totally recommend the swimsuits section
Dear Merry,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I have made quite a lot of orders on Rosegal and one of my orders was not delivered. I asked the customer support to help and they answered very quickly. They offered full refund or free resend. I chose the resend. I'm very pleased with the quality of service!
I love Rosegal. This site is very good and honest, they ship the products on time and arrive well packaged. The products have a great price and good quality. I have never had problems with this site, quite the contrary, the seller is super attentive. I recommend it to you!
Dear Severino,
Thank you for taking the time to write your review.
Best Regards,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rick,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team