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RosegalReviews 6,117

1.8
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Rosegal Reviews Summary

The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,117
value
1,044
shipping
1,124
returns
738
quality
1,008
Iceland
1 review
0 helpful votes
Follow Sigridur S.
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Good choice
January 29, 2018

I have ordered from Rosegal a few times and always happy, the clothes fit me well and are beautiful. The shipment is a very normal time on the way and the service is good

Date of experience: January 29, 2018
rosegal r. Rosegal Rep
over a year old

Dear Sigridur,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

GB
1 review
0 helpful votes
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I am over the moon. I purchased a few items. One was a size issue. They sorted me out in no time. The other I had was a mistake on the warehouse end where the wrong colour was put on the pack so the wrong colour wig arrived. I messaged them about it and the issue was handled very professionally I might add. I will be using Rosegal in the future. I already have a few items waiting on my wish list. I would stress that people know that shipping takes a bit longer then your average sites. But free shipping and great prices I can be patient.

Date of experience: January 29, 2018
rosegal r. Rosegal Rep
over a year old

Dear Julie,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Alabama
2 reviews
0 helpful votes
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Rose Gal
January 29, 2018

Rose Gal has an amazing selection of merchandize and shipping is fast, not to mention everything is so affordable! I can't recommend them enough!

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Dusty,

Thank you for your positive comments.

Best Regards,

Rosegal Customer Service Team

Pennsylvania
1 review
0 helpful votes
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Amazing!
January 29, 2018

PLUS size is Perfect! I am so happy with everything. Shipping was perfect, im in the usa it took like 9 days my holiday dresses were perfect. Color and size im a size 22 or 5x on rosegal

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Tisha,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

Morocco
1 review
0 helpful votes
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Good prices
January 29, 2018

The quality of products was so good and I saved 50% of the price. Delivery was in about one month. I recommend this website it offers good discounts and there were no delivery fees for my order which is so great.

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Customer,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Australia
1 review
0 helpful votes
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I purchased this bush walking bag and was nervous about the quality. When it arrived I was over the moon. I have used it on three walks. It is very comfortable and I am very delighted with it

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear April,

Thank you for sharing your experience with us.

Many thanks,

Rosegal Customer Service Team

Canada
1 review
2 helpful votes
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Horrible quality
February 1, 2018

They do not make the clothes - they are a distributor for cheap clothing from China (which is why it took so long to ship). Paid around 25 CAD for a hoodie. Quality is horrible - the different colours on the hoodie are made from different materials, all equally rough. Fuzz balls were also present on a NEW piece of clothing. Stitching was equally as bad - first time I wore it I heard some of them rip. Also, I ordered a medium hoodie while I usually wear small - this hoodie fitted like an extra small.

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Joe,

Thank you for your review.

All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,

Rosegal Customer Service Team

Maryland
1 review
3 helpful votes
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I ordered Christmas PJs with expedited shipping. The next day I received an email with a tracking number that said my items had shipped. When my items never showed I tracked the package. When it failed to show up I called the shipping company and discovered the tracking number was fake. I called my credit card to report it. A week later the package were at the door, but I was out of town. I refused the items due to failed promised processing and shipping time. Well after emailing them they have refused to reimburse me.
Check them out on the Better Business Bureau. They are a HORRIBLE company that pays to get good reviews. BEWARE!

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear A S.,

Thank you for taking the time to write a review.

We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.

We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team

Israel
2 reviews
0 helpful votes
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I love this website!
January 29, 2018

I love this website, I bought a couple times and I'll keep buying!
They has a lot of products and I and I like it.

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Osher,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Rosegal.com again soon for all our latest deals.

Many thanks,

Rosegal Customer Service Team

Canada
1 review
1 helpful vote
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I placed 2 orders with Rosegal. The first one was never received. I ordered it Dec 14 and it is now Jan 28, well past their 5-15 day shipping period. I contacted rosegal support about once a week since the deadline passed and their response is always "wait additional days". Against my better judgement I placed a second order on Jan 4. That one did arrive, but nothing fit. The clothing was laughably small, and I ordered a size larger than I normally do. Contacting them now about returning the too small clothing, but their website says that they expect me to pay the return shipping, which will likely be more expensive than the price of the clothing.

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Duane,

Thank you for taking the time to write a review.

We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team

California
1 review
0 helpful votes
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Completely worth it
January 29, 2018

Excellent prices! Excellent quality. Completely worth the wait! I definitely will be ordering from again!

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Michelle,

We would like to thank you for your kind review.

Many thanks,

Rosegal Customer Service Team

Poland
4 reviews
0 helpful votes
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My favourite shop
January 29, 2018

I have already ordered a rosegal many times.
I'm always happy with shopping.
Great that shipping is free. I recommend

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Zaneta,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

France
2 reviews
1 helpful vote
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Parfait!
January 29, 2018

Lorsque j'ai passé commandé la première fois sur le site, j'avais une petite appréhension. Quelle drôle d'idée! Tout s'est très bien parfait!
Le service client a parfaitement répondu à mes attentes! Je commande de nouveau avec beaucoup de plaisir et sans craintes! Bon shopping!

Date of experience: January 28, 2018
rosegal r. Rosegal Rep
over a year old

Dear Noemie,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

Poland
1 review
0 helpful votes
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Bardzo zadowolona
January 29, 2018

Kontakt ze stroną super... materiał bardzo miły i przyjemny... rozmiar idealny.
Zamówienie szło około miesiąca tak jak było napisane. Materiał układa sie idealnie do rozmiaru

Date of experience: January 28, 2018
Ukraine
3 reviews
0 helpful votes
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Двухцветный худи, цвета в меру яркие, не выгоревшие. Очень хорошо сидит, качество приличное. По началу был небольшой запах, но он выветривается, я обычно стираю вещи сразу, и, кстати, не линяет! Доставка 3 недели в Украину. Худи и магазином доволен!

Date of experience: January 27, 2018
Australia
1 review
0 helpful votes
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Products are good quality and cheap pricing. Overall delivery is quick and products as described. On one occasion when products arrived not as described or I didn't like it, I was given a full refund on items. Once an order didn't arrive, I was given a full refund. Customer service always respond and come to an agreeable solution. Repeat customer of rosegal.com, I love the variety of cheap quality products. Highly recommend.

Date of experience: January 27, 2018
rosegal r. Rosegal Rep
over a year old

Dear Erin,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Rosegal.com again soon.

Rosegal Customer Service Team

Tennessee
2 reviews
0 helpful votes
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I purchased a remote control LED light strip kit to illuminate my stairway. The purchase was fast easy and convenient and when the product arrived (in record time) I was more than satisfied. Installed and working in about 30 minutes!

ZDM Waterproof 5M 24W Rgb Smd Light Led Strip 44KEY IR Remote Controller Kit Dc12v

Date of experience: January 27, 2018
rosegal r. Rosegal Rep
over a year old

Dear Judson,

Thank you for taking the time to write your review.

Best Regards,

Rosegal Customer Service Team

Spain
1 review
0 helpful votes
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Envio y pedidos ok
January 29, 2018

Te envian los que pides, en cuestion del tiempo al igual que en cualquier tienda online con envios a todo el mundo tardan un poco en llegar, pero llegar llegan

Date of experience: January 27, 2018
rosegal r. Rosegal Rep
over a year old

Dear Villadiego,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Alabama
1 review
0 helpful votes
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RoseGal Rocks!
January 29, 2018

I've been a shopper of RoseGal.com for over a year and can honestly say that the prices and products always blow me away! As a big and tall woman it is usually very hard to find clothing in my size that actually fits properly. rosegal.com has me covered! (pun intended)
So If you like good quality and affordable clothing. I recommended RoseGal!

Date of experience: January 27, 2018
rosegal r. Rosegal Rep
over a year old

Dear Jennifer,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

California
1 review
0 helpful votes
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Rosegal is an amazing online store. Great products at low prices, and amazing customer service. Anytime I need something I check RoseGal first!

Date of experience: January 27, 2018
rosegal r. Rosegal Rep
over a year old

Dear Brooke,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.