Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Every month I buy things in this store, they have a lots of nice things and all the products that i buyed are just like they describe. I always tell about this store to my friends and they always like the things that I buy in Rosegal. No complains.
I ordered 3 shirts, same size. The first one was so big I put it on, it actually hit the the floor, it was huge! The 2nd one was so SMALL, my arms wouldn't even go in the sleeves. The 3rd one fit, but the sleeves are not the same length... HORRIBLE customer service... I never got thought to anyone to return them. AND I ordered them December 30th 2017 they arrived Febuary 22 2018.
Dear Judy,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
They went above and beyond to help me with a concern I had. They were right on it. It wasn't even a problem they created but them they fixed it anyway
Dear Jodie,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Great shop, ordered set of handbags, good price and even better quality! Fast shipping, good contact with the shop.
Dear Mateusz,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Rosegal is the best site for affordable plus size clothes. Easy to shop, sizing and measurements are clear and easy to understand, quick shipping. And if their is ever a problem with your order customer support fixes the problem's very quickly.
Dear Tammy,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosegal.com again soon for all our latest deals.
Many thanks,
Rosegal Customer Service Team
My experience in Rosegal has been very good because everything I ordered have a nice quality: The fabric of my new white sweater is awesome, warm and fits perfect; The scarf feels soft and looks beautiful. Customer service is really nice too: They answered to my questions quickly and kindly, so I'm happy.
Dear Magdalena,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I have made over 20 orders from rosegal. The clothes have been great. Since they have asian size chart, you just need to remember to use the size conversion charts. Good customer service.
Dear Marjo,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Stand by my review. Doesn't look like picture. Will not wear item. Buyer beware. I will not even look at Rose gal after this.
Dear Debbie,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Rosegal Customer Service Team
Received my blouse yesterday after many weeks. The blouse looked silky in picture and it is definitely not silky. It looks nothing like picture. I will never buy from this site ever again. Buyer beware.
The great collection they have. I got my Halloween dress from them and now I am planning to shop from them again. They have an amazing range of plus size dresses so you won't miss anything here.
Dear Falak,
Thank you for taking the time to write your review.
Best Regards,
Rosegal Customer Service Team
I bought this Lace trim cold shoulder mini shift dress order # Z************** 7-15-2017 from rosegal the dress had a bad malfunction one sleeve was longer than the other I contact rosegal customer service through email and they responded back to me in a reasonable time manner and solve my problem rosegal is great, I would continue to shop there the clothes and prices are very beautiful affordable
Dear Gloria,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Je suis très satisfaite de mes achats, un peu juste niveau timing de réception mais dans les clous quand même. Pull de noël de qualité moyenne mais prix en rapport.
Dear Sabrina,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
The styles are the latest. The prices are affordable and the service from the time of purchase to receiving is commendable. Would be returning.
Dear INSHAAN,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
On 31 st December I placed an order and since last January I didn, t receive nothing.So I send them an email about my order and told me to pay $13.81 for expedited shipping. I send them an email that I choose flat rate shipping they send me back that at this moment they got trouble with the courier.So I cancel my order. I suggest people not to buy from this company
Dear Mary,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Unfortunately, the shipping method you have chosen is not available due to the system limit.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
The prices of their items are reasonable. Can't say much about the quality. The speed of postage is good and they have a good customer service. I would advise that you go a size or 2 up if buying cloth. Overall, its a good place to shop and you get value for your money.
Dear Euni,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I RECEIVE MY ORDER, BUT THE BATHING SUIT SENT WAS WRONG. SENT THEM THE PICTURE OF WHAT I ORDERED AND A PICTURE OF WHAT WAS SENT AND HAVEN'T HEARD FROM THEM TO CORRECT THEIR MISTAKE., ALSO TO MY SURPRISE A BILL COMES IN FROM FEDEX FOR CUSTOM BILL TO SHIP TO CANADA. BE AWARE! FIRST AND LAST ORDER FROM ME
Dear LORRAINE,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. If you received the wrong item, please send us the pictures to us and we will check this.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
I ordered a cute pair of boots from Rosegal. It was my first experience and overall I was pleased. The boots were very nice and I got a great deal for the price too.
Dear Customer,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
RoseGal is SO cheap and they have really cute clothing, I love it! I also bought a couple swim suits and bikinis for the cheap and they looks good! One of them is a little tight but I gave it to my sister and she can't wait to wear it in the summer!
Dear Customer,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosegal.com again soon for all our latest deals.
Many thanks,
Rosegal Customer Service Team
Me gusta la tienda RoseGal, he pedido varios productos y no tengo ninguna queja siempre se ven como en la foto. Pedí de nuevo porque tienen muy lindos productos y por el precio es una tienda recomendable!
Dear Yamila,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
This is absolutely the worst company I have ever dealt with online and over the phone. I placed an order on November 25,2017 and was informed that due to Christmas around the corner, shipping would most likely take around 20-25 days. I contacted RoseGal on February 6,2018 after STILL not receiving my product and they assured me that it is in transit and would arrive soon. Now it is February 16 and I still have not received my items. This is ridiculous and I have talked to the online support representatives over the phone and via email and they have done little if not anything to help me or tell me where my items are. I DO NOT advise anyone to order from this company.
Dear Tammy,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I was really happy about my experience with this site the product i received was exactly like the picture the quality is amazing i fell in love looking forward to buying other stuff from the websites
Dear Ella,
We would like to thank you for your kind review.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team