Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Got my items missing 2 out of 5
Sending messages no one is answering
The website is really bad organised
Wrong size
And bed fabric quality
I have bought many things in seven orders- almost all was just fine! Quick delivery, items well packed rather good quality and cheap prices. The coat was just the right size. According to the size chart. Only the Sport shoes were bigger, than I expected. The support suggested exchanging it, but I just sold it out. I was surprised, when among other goods had discovered smart watch A9- and now they serve me good! The support is quite friendly, answer quickly- so, will buy again at Rosegal.
Had a great experience! Will be a return customer... sizes are great and fast shipping. Quality clothing
Dear Matt,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosgal Customer Service Team
Any problem you have they are quick to fix for you. Shipping does take a while but love the clothes. Highly recommend!
Dear Shirley,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
My experience with rosegal has been very satisfactory. I placed an order at Christmas that did not arrive at the address I provided and rosegal responded to my claim and provided me with different options to compensate me. I chose to have the money returned and I received it in my account in less than two days.
Dear Natalia,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I order some things for vacation, they shipped one part and didn't shipped the others, i contacted them 1 week later and they said the reason why the second part was not shipped was because one item was out of stock, i asked them to cancel that particular item and send the rest, they said ok and that i will receive my order that same week, this happened on a monday or tuesday, on friday i contacted them again and they said there was another delay so my order has not been shipped yet. Like seriously! Why couldn't they send me an email ahead of time, why do i have to be the one to contact them.
Dear olivia,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
In order not to keep you waiting, we shipped the available items first to keep a smooth delivery.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I was pretty skeptical about ordering from here after reading all the reviews. Upon receiving my order I was pleasantly surprised! For the price I had absolutely no issue waiting the time that I did.
Dear Michelle,
Thank you for sharing your experience with us.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I purchased for the first time on this site and I confess that I found myself well.
There are fashionable clothes and low prices, perfect if like me do not want to spend too much money to buy fashionable clothes.
Good shipments
Quality products I purchased are good.
Site well supplied and easy to navigate.
I advise
Dear Michi,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Ordered 4 shirts and received 3 and love them. Never received the 4th and they keep telling me I should have received it but never did. Never again! Buyers Beware!
Dear susan,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
According to the shipping website the parcel has been delivered and we have also contacted the shipping company to investigate this.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Commande reçu rapidement et bijoux conforme, il répondent rapidement quand on a un soucis, ils trouvent toujours une solution, vraiment rien a dire de plus. Très bien
Dear Jessica,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I ordered wigs from Rosegal. A package arrived, for which I had to pay over $30 in brokerage fees. I opened the package to find a bunch of wall decals I did not order. DHL told me Rosegal would have to authorize a return for DHL to refund these fees. 'Camille' ( a customer service agent) and I went back and forth on this issue, where either she is stupid or just plays stupid, since I had to explain and re-explain every detail over and over again of what she has top do for me to get my refund. Finally she tells me to give her a week to fix this. Well, what do ya know, after a week, the ticket expires and closes. Now I've had to re-open and talk to other brain dead customer service agents who either don't understand or don't want to fix the problem they started. Is it really so hard to understand that if I'm out of pocket $30 for an order I didn't even place, that maybe they should take responsibility and contact DHL to authorize a return so I can get my money back? I will never buy from these scammers again!
Dear Not,
We are sorry that you have had to incur local customs issues.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Thank you,
Rosegal Customer Service Team
I bought several items which i had a small problem with one item which Rosegal took seriously and fixed the problem quickly and effectively.
Dear Stacey,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I ordered Christmas items in the middle of November. Half my order was shipping from a city in California only about 30 minutes away from my house. It took over two weeks for that package to get to me, I was watching the tracking site and it was just sitting at the delivery place for two weeks. The other half of my order was coming from some other country and didnt come until end of January. The items I got were low quality, one of them was a Christmas printed pillow case and the design was stretched so it was a little distorted, it looked like the design in windows Paint program. Horrible, complete waste of money, I will never order from them again.
Edit: customer service found my review and refunded my order so I am somewhat satisfied now but I still wont be ordering from them again, quality of items is too poor.
Dear Jennifer,
Thank you for your review.
The order was split due to the stock issues. All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Hello dear;
I enjoy give order from Rosegal because their products are very good. For example my last shopping. I buy Side Zipper Pendant All-match Pointed Fine with Martin Boots and I love it. My friends always ask to me "where did you buy it?" İt is different models and quality. When I wear thats everybody see my shoes on the street. Thank you rosegal
Dear Ilknur,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Further to my previous review I am pleased to say Rosegal responded very quickly and have provided me with a satisfactory outcome. I will now consider using them again but obviously keeping in mind the added costs of tax. They always responded to my messages within 24 hours so can't fault them on that. Thank you Rosegal.
I recently posted a review about Rosegal and the hidden tax costs when ordering items from them as i was very angry about not being made aware of these when ordering. I am very pleased to say that they dealt with my complaint very quickly and I am more than pleased with the outcome. I'm still not sure how you are supposed to find out whether you will need to pay import tax on items ordered but I am happy with how they handled my complaint. I would consider using this company again if I knew how much import tax would be charged. Maybe they need to have a link so it would be easy to check? Just a thought. Anyway thank you Rosegal for your efficiency in dealing with this.
When dealing with the site I did not find any problem in the purchase and the site was very distinctive and easy to use and it was also very easy to communicate with the technical support of the site
Dear Ismail,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I don't know what went wrong but they apologized and gave me a refund. So i didn't got my coat but at least i got my money back
Dear Marcel,
Thank you for your comment.
We offer all our customers solutions based on our policies.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Rosegal Customer Service Team
I ordered a coat, but i still got nothing. The delivery deadline was 4th of january. Now almost 2 months past deadline still nothing. This sucks!
Rosegal is one of my favourite electronic stores, I had the chance to order from this site two times, and I was really satisfied to a large extent, the prices is really cheap, I bought different staffs ( coat, necklace, makeup brushes) where the quality was Excellent I really did the best choice, I look forward to try again other products from this store.
Dear Maria,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosgal Customer Service Team
RoseGal is very helpful. If you have any questions or issues they are very prompt in responding to emails. I have asked question through Facebook messager and they responded in a timely manner. I love this site because it is easy to use, There are so many options. I am a plus size gal and have a large bust and it is hard to find things that fit me in all the right places. I finally found a place to shop where most of it fits. I don't like shopping in stores so this perfect for me. The prices are reasonable which is great.
Dear Katie,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I ORDERED A DRESS AND 6 DAYS LATER I FIND OUT THAT THE ITEM IS NOT IN STOCK. BUT ONLINE IT SAID MY ORDER WAS PROCESSING. I DID NOT GET ANY NOTIFICATION THAT IT WAS NOT AVAILABLE! CUSTOMER SERVICE IS ONLY OPEN 6:30 TO 8:30. YOU CAN ONLY LIVE CHAT WITH A REP. THIS IS MY FIRST AND LAST TIME ORDERING WITH ROSE GAL. I ASKED ABOUT A REFUND, SHE SAID IT TAKES ABOUT 14 DAYS FOR A CREDIT CARD! NEVER AGAIN ROSE GAL! WOULD NOT RECOMEND YOUR COMPANY AT ALL
Dear WHYDOES,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Discount Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear georgette,
Thank you for your review.
The order was split due to the stock issues. All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers and we offer a size chart on all our item pages to help our customers choose the correct size. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team