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I ORDERED A DRESS AND 6 DAYS LATER I FIND OUT THAT THE ITEM IS NOT IN STOCK. BUT ONLINE IT SAID MY ORDER WAS PROCESSING. I DID NOT GET ANY NOTIFICATION THAT IT WAS NOT AVAILABLE! CUSTOMER SERVICE IS ONLY OPEN 6:30 TO 8:30. YOU CAN ONLY LIVE CHAT WITH A REP. THIS IS MY FIRST AND LAST TIME ORDERING WITH ROSE GAL. I ASKED ABOUT A REFUND, SHE SAID IT TAKES ABOUT 14 DAYS FOR A CREDIT CARD! NEVER AGAIN ROSE GAL! WOULD NOT RECOMEND YOUR COMPANY AT ALL
Whydoes I.'s review of Rosegal earned 4 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear WHYDOES,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team