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Further to my previous review I am pleased to say Rosegal responded very quickly and have provided me with a satisfactory outcome. I will now consider using them again but obviously keeping in mind the added costs of tax. They always responded to my messages within 24 hours so can't fault them on that. Thank you Rosegal.
I recently posted a review about Rosegal and the hidden tax costs when ordering items from them as i was very angry about not being made aware of these when ordering. I am very pleased to say that they dealt with my complaint very quickly and I am more than pleased with the outcome. I'm still not sure how you are supposed to find out whether you will need to pay import tax on items ordered but I am happy with how they handled my complaint. I would consider using this company again if I knew how much import tax would be charged. Maybe they need to have a link so it would be easy to check? Just a thought. Anyway thank you Rosegal for your efficiency in dealing with this.
Susan D.'s review of Rosegal earned a Very Helpful vote
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My shopping experience with Rosegal has been wonderful! I only first started online shopping with...
Dear Susan,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team