The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Rosegal is a really good store from China! Conveniente search and good choice of goods. You can find all what you want there if you are looking for a place where you can renew your wardrobe or home decor! Especially I like a section of wear with a lot of new models for this summer season!
I have been happy with my purchases at the Rosegal online store. Their products are of good quality and their prices are excellent. Also, I love that they have a wide variety of products and that fashion clothes are always updating them.
Your customer service is good and the package takes a month to get home
First off, Ladies, you need to pay attention to the size guides. I see alot of complaints about the sizes. I went by the size guide that shows a number for the chest and a number for the waist, and I also know that the China makes clothes smaller than the actual size they're supposed to be. So, with that said, I'm extra large but I ordered the 2xL size for the 4 tank tops I got, and they fit perfectly. I was dancing around the house like an idiot, all excited... being that this is my very first online shopping experience. I love the light material. It's perfect for the extreme summer heat we get in this part of Canada. However, I don't expect this material to last several years but that's okay for the price I paid for them. I'm totally happy. I'm just waiting for 1 more top to arrive. I'm sure to order more... Now that I know exactly what size to go for. I'm giving 4 stars because I didn't actually get my package within the 8-15 days. It was more like a month, but I'm okay with that too because at least I got them before summer. Yes, I will order more stuff from Rosegal in the future. ;)
I purchased several pieces from this company and all of them arrived very quickly, within 5 days of my order, I've never gotten anything from China in less than a month before, so I was very happily surprised! All the shirts I received were really high quality and neatly packaged. Out of the 7 items I ordered only 2 didn't fit as I expected, one was too large and the other too small. I am very happy though and won't be returning any of it.
I ordered from Rosegal on January 9th a couple items for me and a good friend, I had some doubts about the shipment so I contacted their support and they clarified all my doubts very quickly and kindly.
The items arrive to me on February 2nd, It was very fast for me since I had bought in other stores and it took me up to 2 months to receive my purchases.
Everything I bought was made of very good quality, for the price, and the products were exactly as described.
I would tottaly bought from them in the future.
No problem with them or their products with great prices. Everything arrived in the promised time and well protected.
Quality of stuff is various but price on sales is very low. Have thier own discount programm with points and coupons. Shipping is not cheap as i think and some of their things got problems with size chart - like other chinese resellers. Also you better pay over Paypal, don`t do it directly from your card. If you has expirience of buying stuff from chinese resellers than you may try to save some money and order from this seller.
I love Rosegal- this is a great place to get cute plus-sized clothing, and I've gotten great home electronics and shower curtains from them too. I've only ever had one "bad" item, and their customer service got back to me right away, and sent a replacement, free of charge- they really take care of their customers. I would wholeheartedly recommend them to anyone- great business, and great prices! :)
The product I ordered through Rosegal did not arrive by the due that was stipulated on their shopping site, it normally takes approximately 25 business days to Australia. However when the item still did not arrive after that date, I contacted Rosegal Support, which were prompt and courteous with their replies, and offered me a refund for the item which I received almost immediately.
If you are ordering from Australia dont be in a hurry to receive the item, as normally it takes approximately over a month for the delivery.
I received to shirts yesterday they run small one don't fil at all I thought they were from the uk not CHINA their clothes are small and not very material the one was ok but I better not was it in the machine how do I get a refund on the other one I tried to follow it and trace it I couldn't
I have been shopping from Rosegal for almost two years. I really like the "Beauty" section. The products are of good quality. Customer service is very helpful. I am looking forward to more shopping in the future. I can recommend this store!
Supper! Love the shop! This is the best place to buy clothes! I have all my life suffered a problem, that i can't buy stylish clothes because i'm "little a bit " bigger, but thanks to Rosegal, this problem is resolved! Thank you so so much! Clothes are soooo nice! And the main thing is that they fit, the number what they promise, is the number what comes!
App is easy to use, great app!:)
Delivery is free, usually fast!
Thank you, Rosegal!
The product I bought came fast. Around two or three weeks (no registered mail, so fast enough). The package was very good and the product came in excellent conditions. Rosegal support answers in less than 48 hours so they have good time response for their clients. I recommend this site. Reliability and good support. I've done a lot of orders from them yet. Very happy!
The quality of their items was great. The prices are affordable. Only thing you should know is to order one size larger than you normally wear as the clothing runs a little bit smaller than normal. I received my order in a timely manner. I have never had any problems with Rosegal. The colors of their clothing are bright and bold, not faded at all.
Dear Michelle,
Thank you for sharing your experience with us.
We appreciate your support.
Hope to see you again at Rosegal.com soon.
Many thanks,
Rosegal Customer Service Team
Ive been searching and searching for outfit that fit my body type. And look cute. Rosegal has so many different styles to chose from and the cite is very easy to navigate. It makes shopping very easy and fun!
Dear Chana,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I have no problem in purchasing from Rosegal. What they had are a very low and affordable products. As for my experience, I am satisfied with the products that I ordered and it was delivered to me very fast. Their customer service is very attentive and they answered all my question.
Dear Joojoo,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Rosegal is amazing, customer service is the best ive ever seen. They respond to inquiries quickly and value their customers. Everything I have gotten is quality and I love the fashions.
Dear Jennifer,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
Everything was ok! I loved all the products and I receive them on time, there was not any problem at all and I am so happy with my stuffs!
Ordered Hooded Longline Lace Up Coat in large. I love the coat! It fits great, it came in about 20 days, which I was aware it would take a while to get to me. The coat is thin wool, so better for fall/spring (or have a heavy sweater underneath for colder weather, but it looks great, I get tons of compliments, and I'm really happy with it. Service was good, support was courteous. Will buy from Rosegal again. - Kristen
Dear Kristen,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I've had a great experience with RoseGal and have made several purchases with them. My first order I ever placed with them actually never arrived. It was shipped out but tracking got stuck with no new updates and I unfortunately never received my item. I wrote customer service letting them know and they were extremely nice and gave me a full refund for my trouble.
Knowing they take care of their customers made me trust the site and place more orders which ever since, I have received all of my orders in perfect condition, that were exactly as described on their website. I continue to shop on there because they have affordable deals and nice coupon codes. I can definitely recommend this site to others.
Dear Shelley,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: Thank you for your interest. Please rest assured that we have many good reviews and you can check our warranty policy on our website: http://www.rosegal.com/warranty-return/. If customers have any question, we will resolve the issue to their satisfaction. Yours sincerely, Rosegal Customer Service
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: All items are made and shipped from China but we sell worldwide. We do our very best to offer provide pretty accurate measurements in the size chart under product information. I recommend that you compare them with yours to make the right choice.
Answer: We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fitfor your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Answer: They are shipped from China. Not only is the sizing off, the merchandise is cheaply made and the material is awful.
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: We offer 3 kinds of shipping methods: 1. Flat rate shipping(10-25 business days)---Such as Netherlands post, Sweden post, China post, Hongkong post, Singapore post etc. 2. Standard shipping(6-8 business days)---Such as EMS, IB etc. 3. Expedite shipping(3-7 business days)---Such as DHL UPS etc. For more details, please check: http://www.rosegal.com/shipping/
Answer: We are a real site. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Answer: Please kindly note as we have time difference, sometimes we can't respond the phone in time. In this case please click http://support.rosegal.com/ then submit a ticket.We will provide the best solution for you.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Brenda,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Best regards,
Rosegal Customer Service Team