Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Do not waste your well earned money from this company, I ordered four items, delivery was fine sizes fine, the problem is the material and quality of the items. The dress is advertised as looking amazing when it arrived I took it out the packaging and discovered it was so thin I could see the colour of my skin though it was folded into four. It looked like a cheap immitation of the one in the picture. The jacket I ordered was lined when I unpacked this I discovered again it was a cheap imitation. It was not lined and was clearly not what I ordered but when checked my order it was in fact the same jacket just missing lining length design and size. The top I ordered was a low cut top. It must have been designed for a woman with boobs on her head as the neck line started and finished at the throat. Nothing like the picture. All in all I paid $56 for this about £35... never again will I order such utter rubbish
I ordered a coat from this business. It was an extra large and would fit an 8 yr old kid. I sent a message for them to send me a return address for a refund and they gave me the run around for a week. We will give you coupons... I don't want any stupid coupons, I want my money back. Then they sent me another email. Why are you returning this? Really people... read your emails. This site is a piece of crap. Stay away people. They will not give you your money back. I am reporting them to paypal and the BBB.
Awful! I normally would never go out of my way to give a company a bad review but this one was such a joke for me. I'm so upset I want to shout it to all media, court, any of it. I purchased three dresses. As I was purchasing I did notice certain sizes out of stock so I was careful in my selection of items. It turns out their database ducks because all my items were out of stock. I had to wait around a month just to get my merchandise then when I got it I seriously laughed it was so terrible the merchandise was sewn by a toddler and material cut by one too. Jagged lines and nothing like the picture threads hanging out. So I returned them which the return cost me more then I wanted making the return amount not that great but I figured better then nothing. So I forgot to send the stupid return paper with the package so I uploaded the paper, the tracking number, the receipt and some images to them so they could locate the package with my return paper which really all it said was the two dresses on it and how much they were worth which u could easily look up in my order number on file with them. Anyway so the support gets back to me 2 weeks later and asks me to message them back later about this as if to remind them? I was like seriously you don't know how to remind yourself about your customers merchandise don't you have a system for this. So she then goes onto say OK can you wait. I said yes. She replies back we r going to ship the item back please put the paper in the item. We recommeND flat rate shippinf. Here is the bull crap part one it's for a piece of paper I could fax email n upload. Two I have to pay for shipping again and they don't pay for shipping for you. So oh my gosh just do not order from them it was the worst experience I have ever had online shopping.! The dress in the picture was supposed to be a scoop neck dress and I got mesh which was not in the description or picture and the mesh was all cut up falling off and jaggedy.
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. Order #: Z140919205647 is not exist.
Best Regards
Rosegal Customer Service
I will admit I was pretty upset that I ordered with them after I had read all of the nasty reviews, however, they definitely were not anywhere near as bad as everyone made them out to be! I ordered on Nov 4th and got my order Nov 24th. Considering it came from CHINA I'd say that's pretty damn good! I have ordered many things (mostly random cheap car stuff and costume jewelry) from China and it literally would take MONTHS! When this came in literally 20 days I was very surprised. Now the reason I didn't give 5 stars is because the clothes don't fit (too small) but returning to China is not reasonable, besides I'm losing weight anyway so the shirts will fit soon :) But the shirts are decent quality considering I only paid $10 for each. I WILL order from them again, but now I know to order 1 size larger than normal :)
Hi to all.
DO NEVER order from this website. I am still trying to get discount on this jacket I bought.
It was sent to me with a stain of some sort, sticky and non removable.
The lady, called Maria, told me " you can wash it". Really?! Is she serious?!
I have ordered from other places and never did I have this problem.
Since the first time I saw this website I knew it was bad news, I just didn't listen to my feeling, but I SHOULD have.
Keep away..
Ordering from Rosegal was the biggest mistake I have ever made with online purchasing in my entire life! The pictures are deceiving. The items are not true to size. The quality is VERY POOR! I am usually a small/medium, but when I ordered FIVE coats from them, ALL of them barely slid pass my arms. The entire shipping process took 3 weeks. They only sent me FOUR items and I have absolutely no idea when the 5th coat will be arriving. Also, one of the pea coats came with a popped off button - totally unacceptable. I am returning all coats and I will never purchase from Rosegal again. I will suggest that the website is for women who are very short/looking for cheap attire. At the end of the day, I guess I got what I paid for. LESSON LEARNED!
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service.
Purchasing from Rosegal was the biggest mistake I made this year. Been waiting since July 2014, its now Dec 2014. I stll havnt received my purchase. I waited a month for a reply to my email, then they tried telling me they don't have any order in my name. Lucky I have my order and purchase number. Told me to sort it out with my post office. I told them to sort it out. Then yesterday I get an email telling me to pay another $2 so they can re-post it to me an I can track it. Still waiting.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
THIS IS THE WORST COMPANY EVER. I ORDERED A LARGE SWEATSHIRT THAT DIDN'T EVEN FIT ME BACK IN SEPT. I RETURNED IT OCT 14,2014 AND I HAVE NEVER RECEIVED MY REFUND BACK. ITS $#*!ING ALMOST DECEMBER. I KEEP CALLING THEIR "PHONE NUMBER" THAT NO ONE EVER $#*!ING ANSWERS WITH A MESSAGE MACHINE THAT SAYS ITS A MAGIC JACK PHONE NUMBER. I KEEP "LIVE CHATTING" WITH THEIR REPS THAT ANSWER 12 HOURS LATER WITH THEIR AUTOMATIC COMPUTER RESPONSES. THEY KEEP SAYING THERE IS NO MANAGER TO SPEAK WITH AND THEY KEEP LYING SAYING SOMEONE IS GOING TO "PROCESS IT" AND THEY NEVER DO. THIS IS THE MOST $#*!ED UP COMPANY EVER
I'M FILING A LAW SUIT AGAINST THIS COMPANY. I'M SURE I'M NOT THE FIRST PERSON WHO HAS DEALT WITH THIS BULL$#*!.
I ordered from site with sizes of one size fits all. One sweater came with holes, all other items were too small. When looking into the 30 day unconditional returns, I found the return was to China and they would only give 80% back plus the cost of return. Or 25% back on the damaged item. Would never order from them again and wish I would have checked out these reviews first.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal Customer Service
When I first saw rosegal I fell in love with. I bought this for a friend that is getting married. She reply to me an told me that she loved the color. To me the style is magnificent, and its great for your honeymoon. The shipping estimation was great... packaging was great. No negative thing to say... will purchase another.
Hi there
I just received my first order with Rosegal. So far I am very satisfied about the size and the quality. It looks great - BUT one piece is still missing. I ordered coat and dress but the dress hasn´t been sent out. I wrote via Livechat. I am still waiting. And I would like to order more such nice clothes.
Thank you
Regards
Lucie
I ORDERED LIKE TEN ITEMS FORM THIS SITE AND THEY ARE HORRIBLE. THE STITCHING IS COMING OUT, VERY CHEAPLY MADE WORSE THAN SWATMEET CLOTHES. WILL NEVER ORDER AGAIN. THE SITE IS VERY DECIEVING. SHAME ON YOU ROSEGAL.
I WANT MY MONEY BACK!
Dear friend,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. There is someting wrong with the manufacture.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service.
I ordered a coat 4 weeks ago, with Expedited Shipping option... and my order still "processing".
I just read some reviews (Scam adviser and here)... I should read it before order. The "live chat" doesn't work (even if I'm during the business time.) It is definitely a SCAM. DON'T USE ROSEGAL. God I hate them and I feel pretty naive...
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
The first time I bought from Rosegal I found the stuff arrived quickly, was low quality, but was very inexpensive. I thought that with this level of success I would try again. What a huge mistake that was. After waiting three weeks and not hearing anything about whether the order had been shipped or not, I decided to contact them. The woman I was in contact with obviously was following a script which attempted to instruct on polite conduct with consumers; however, this ended up angering me more. The items were not shipped as one was out of stock, that's fine, but where was the notice of this? I got asked if I wanted a refund or the items to be shipped, and before having the opportunity to respond I was notified that they had been shipped. I asked for a refund on the out of stock item. When the items finally arrived, my roommate had to pay and extra $25 to receive the order - the free shipping advertisement is bull$#*!, they charge you at the door, not online. Then I got to enter into a debate with the woman online about the aforementioned shipping cost and how to get my refund. She was utterly useless and incapable of understanding that I do not have a Paypal account so refunding an non-existent account is utterly pointless, she would have to refund my credit card. Further, one of the items was advertised as a large, and fits my nine-year-old cousin. I asked for a refund for the item and that Rosegal absorb the shipping costs due to the sheer amount of stress and frustration I have had to deal with and it was refused.
Never buying from them again. What a waste of my time, energy, and money.
Do not recommend this site, do not bother.
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you.
Best Regards
Rosegal Customer Service
What a horrible shopping experience, items not in stock, orders not sent when ordered, refund not issued when stock not available, paid extra for insurance which did not help with my order what so ever, been waiting 6 weeks still no items. Placed 2 orders in two days 10 items, 1 item not in stock 9 other items broken up into 4 unregistered packages from various countries.
I wish i would have read the reviews before i bought. I ordered some shirts, the sizes weren't what i expected, i ordered L and maybe i should have checked the size charting before ordering, but all the shirts came in way too small. So lets say that was my own fault.
Ordered them on friday came in on tuesday. So that was really fast.
Ok but the main reason no one should buy from them is that the shirts came in with stains on them and they smell like a farm... Like super stinky. Like a pigs farm or cows...
Dear friend,
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error. Our items are Chinese sizes, run small, we are now trying to solve the problem.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
I ordered several items from the site - none of them were like the pictures! Not even close! The quality of the fabric, sewing and the items overall was cheap and terrible! DO NOT EVEN BUY ANYTHING FROM THIS SITE. Not only was the merchandise sub-standard but all my items were shipped individually in little tiny envelopes that crammed the items in - I was afraid I was going to cut through the items trying to get into the packages. It took more than month for me to get the 5 items that I ordered. Save yourself the frustration and disappointment and do not order from this website!
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal Customer Service
I ordered from rose gal without checking them out first, if I had I would never of ordered and rightly so! Appalling is putting it mildly! Waiting over a month now for my clothes despite them saying my order has been shipped over 2 weeks ago, which is bizarre as i received an email 2 days after placing my order saying it had been processed?! They have no concept of customer relations/service and it took my actually bombarding their facebook page to get them to respond to my countless email/messages and comments online! I will never order from here again and I advise anyone looking at the lovely looking pictures of clothes on their website to think again and go to primark!
Dear kadi,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I normally order things online and I'm normally very happy with the delivery time in which my products come... But I ordered a Jacket on November 6,2014, was told that it had been shipped and still have not received my Jacket. And now after reading the other reviews... I pray that if it is ever delivered, that it at least looks like the picture and fits.
Ordered my stuff over 15 days ago and paid for expedited shipping and it has not even shipped yet, even though. Maybe it will get it by Christmas... will not order from them again!
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out before. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service