Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I just ordered many items, not clothes, mainly jewelry, on cyber monday (just a few days ago) and now im reading the reviews. These reviews are actually terrifying me. Im extremely worried that the stuff i ordered wont be correct and that its going to take forever to get here. I need these items for christmas and by reading these reviews i feel like i wont get them till Valentine's day...
I placed my order on 11/9/14. I ordered 2 sweaters and a jacket. I got the sweaters within a couple of weeks. One of the sweaters was a one size fits all. I am a small/medium and if I was any bigger it would not fit. The second time I wore the other sweater it started to come apart at the seam. It can be fixed just disappointed that I have to fix something I just bought regardless of the price. Still waiting on the coat. I emailed them about the coat and it said they would get back with me within 24 hours. 48 hours later still no response. So I emailed again and got a little nasty to which they replied the coat was on back order and should ship around 12/3. They sent me an email stating it shipped on 11/24. They could be nice and tell you something is on back order and give you a some idea of when it will ship. Not sure if I will ever order from them again. Do not want to waste money on items that I have to fix shortly after I get them or wait who knows how long to receive everything I ordered.
THIS PLACE IS A RIP OFF. DO NOT BUY FROM HERE. THE SIZES ARE INCORRECT - LIKE TOTALLY NO WHERE NEAR WHAT THEY ADVERTISE. THEY ARE SHIPPING FROM THE NETHERLANDS AND CHINA BUT DO NOT TELL YOU THAT SO IT TAKES FOREVER TO RECEIVE THE ITEMS. THEN IF YOU WANT TO RETURN THEM THEY TELL YOU THAT YOU SHOULD JUST KEEP THEM BECAUSE IF NOT, THEN YOU WILL HAVE TO PAY THE SHIPPING BACK. THEY WON'T GIVE YOU THE ADDRESS TO MAIL THE STUFF BACK.
Dear friend,
We very much regret that the issue has occurred and are fully committed to resolving it.
We will be very appreciate it that if you can tell us your full order number. We will check it for you and deal with it for you.
Best Regards
Rosegal Customer Service
What a joke I order 3 shirts back in october went by their sizing chart, I received my items over a month later and nothing fits! A 10 year old couldn't wear these clothes
I will never order again and will post on facebook and everywhere else not to buy from them
My daughter loves the sweater from rosegal.com, she says it is nicer then it looks. And fits great! It is the birthday gift, I am a little worried before as the size run small. To my surprise, it is perfect! Thanks rosegal, I am sure I will order again, and may be next time I will not choose express shipping, it is expensive.
I ordered a coat from this website. The product in no way matches the product description. I'm in the process of returning it, which has not been easy. Will give update if there's any.
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Gals, not only are the clothes poorly made and the customer service horrible but many of these 5 star reviews you're reading are fraudulent. All of these fake profiles claiming to be real customers are clearly fictitious. The reviews themselves are obviously phony, clearly guiding customer to check size charts and be patient about shipping. But that's not all. These "reviewers" have only left 1 review, to just rosegal or on some occasions also reviewed what looks like a sister company i. E. rosewholesale and dresslily. Also, their profile photos are stolen. All the photos are bollywood actresses. Coincidence? Doubtful. FYI, you can reverse google any image folks. I don't need to tell you how bad the product is, that's clearly been proven. Just letting you know they are liars too. Review guidelines state "SiteJabber does not allow members to review businesses that they own or with which they are otherwise affiliated."
I ordered two dresses from Rosegal.com. I ordered both of them a size bigger than I would normally wear. Both of them came and were the size of children's clothes! When I spoke with a representative, she told me the sizes were Asian sizes so they run very small. HOW COME THAT WASN'T INITIALLY SAID?! She told me returning them would be very time consuming and more money. When i went to file a complaint online, they asked for my order number which i copied&pasted from the original email with the order number. The site said it was no longer and order number. Also the clothes took 19 days to get to my residence, which is fine for they said it could take up to 22 days. This website is a scam. I will not order another thing from them and advise everyone else not to as well. SCAM SCAM SCAM SCAM!
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. Order #: 1410250928149268 is not exist.
Best Regards
Rosegal Customer Service
I ordered a shirt from here November 6th, they said it was shipped November 9th and I wanted it for vacation by December 4th, it is now December 2nd and I still do not have the shirt. I tried submitting a ticket and never got a reply, I called the number and it said that no one was available it asked me to leave a message after the beep but then it said they could not take anymore messages. I tried calling them this morning and the same thing happened. I leave for vacation in almost a day and the shirt is not here and it should be! It says 15-25 day shipping but it has been much longer than that. Very unhappy with the service right now.
I have been using rosegal for a while now and has never been let down.
All orders i have been very satisfied with. Excellent selection of clothing ranges.
Great quality for money.
There was an order i placed recently where all items came except one. Rosegal were very quick in getting in touch and explaining that the item was out of stock. I was giving the option of a refund/ exchange for another item or if i was willing to wait until back in stock. Their customer loyalty is important to them i was also given discount and points given for my next order. Which i was impressed with. This has NOT put me off ordering from this site again.
R Points are given after every order/review after so many points are collected you get money off items/orders which i am impressed with.
Rosegal communication with customers is very good
I have used this site and will continue using this site for a long time to come!
I had never purchased anything from Rosegal before, I saw mixed reviews, but I thought I would try it.
I purchased my items On October 26th. They took over a month to get to me (I eventually received them on December 1st). The dresses that I ordered look extremely tacky and they are HUGE. I ordered smalls and I could easily fit inside the dress at least 1 1/2 times and I am not particularly tiny.
Overall, I am extremely dissatisfied with the quality of the product and the shipping time.
***RoseGal did respond to this post and offered a 40% refund... I would have preferred 100% considering the issues, but I suppose 40% is better than nothing***
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Hello... there is soo many things that i wanted to buy but im still broke but yea anyway i am trying to save money because i have soo many things to buy at rosegal my wishlist is about to be full but they are soo pretty i almost love evrything! But i wish the product has a good quality the picture is even better... well thats it for me i will browse more to buy! Bye... double thumbs up to this business from me.
I received your products and I am not sure who you are selling to but I bought a large in both items and the one dress barely comes to my waist. I normally wear a 6 and a large should of been fine. Are these for children? It says its for woman and the photos shows it as a dress. This is not a dress for anyone that I know. The jacket is the same way. I got a large and it is made for a child. The sleeves only come to my elbows and like I said I am a 6 and this large would only fit a 2 at best. You need to fix your website sizing and explain to customers that these are not normal sizes. I need to return these and get my money back or sizes that fit. This is not my problem it is yours. I will also be posting this on your site to make sure others know about the sizing issues.
Dear friens,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
MUY BUEN SITIO PARA COMPRAS DE OPA EN LINEA LAS PRENDAS DE MUY BUENA CALIDAD CHECAR MUY BIEN EL TAMAÑO PARA QUE NO AHIGA ERRORES EN LA TALLA LOS ENVIOS SON EN EL TIEMPO INDICADO A MEXICO SIN DUDA UNA BUENA EXPERIENCIA DE COMPRAS
I ordered 6 dresses not 1 fit and they are the size I always buy in Canada and the dresses are paper and cheaply made NEVER AGAIN I learnt a 180.00 lesson and they even make you pay again at the border before they will even deliver. I should have checked the reviews first shame on me.
Just recieved a dress i ordered... i received more like a shirt with very thin cheap material. Also a big hole in arm stich. Never again. Happy i only spent 40$ on this site. Still waiting on 3 other items.
Dear friend,
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number. We will deal with it for you.
Best Regards
Rosegal Customer Service
I have ordered over ten times of products from this website. They ship out products within two days when the requested product is in stock. The products usually arrive within three weeks. They are in perfect condition. The customer service is good. They reply customer's request in the next day. I never experience any turn down or delay reply from the customer service. The price of the products are affordable and free shipping. It's great deal to shop from this website. I will continue to shop from this website.
I have been waiting for my Jacket for 2 months. I keep getting emails from "Cloe" saying it was delivered. It was NOT. They said it was delivered on Veterans day. Obviously it was noe. I am furious. Now they say I need proof from the post office? How would they know if the package was never shipped. NEVER EVER order from these crooks!
Do not buy anything from them.
I ordered 2 jackets from them, Both really small, one of them is the wrong colour I ordered, the stitches coming apart, the buttons are hanging from the coat, no label in them.
Rosegal refuse to give refund, or free return. They want me to send the item back to china on my expense which is 30£! They also advised to take the coat to a tailor, have it restitched and they will pay part(?!) of the cost of repair!
This is a scam company, they scam you off your money with false advertising, then refuse to pay you back any money after sending out incorrect and faulty goods to you
DO NOT PAY A PENNY TO THEM!
Dear friend,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Do not order from this company, I ordered two jackets, they were totally different to the model showed on the web, different size, very (seriously horrible) quality and they didn't fit at all! The procedure to return is worthless, I would have to pay more for the shipping than I actually paid for the items, I just threw them... totally disappointing!
Dear friend,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error. Also, maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue. We have shipped all the items out.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards,
Rosegal Customer Service