Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I can't believe that this company is still selling clothes. My review and experience mirrors all the others on this site. My clothes took 3-4 weeks to arrive and when I tried to find out why I just got the exact same response everyone else got on their facebook page "we are sorry for the inconvenience" garbage it is just a cut and paste response. Then they blocked my from their page... god forbid you give honest feedback to this scam.
I should say I did finally receive my order (well, some of it other pieces are still missing) and the clothes that did arrive are not even clothes in my opinion. One shirt was ripped and the other one has huge snags on it. Both are not wearable and went straight from the package to the garbage.
Beware and DO NOT buy from this company.
Just wait now I will get a "we must have had a misunderstanding" response to this review just like they respond to all the others... pathetic.
Just wanted to send an update about the one piece of clothing I never did receive. The charged my credit card but I never did receive the item. The did respond to my requests and told me they would give me a 6 dollar credit for my next purchase... what?! I never received the item but giving me my money was never an option. These people are crooks and I wish we had some power to shut them down. I saw a news cast on NBC about them and their scam and I hope that is the beginning of the end. You rosegal are illegal scammers and NEED to not only be shut down but help accountable for the huge amount of money you have stolen from the public.
Shocking, nothing like the photo and as with previous reviews, would fit a size zero. Material is shocking. Ordered what appeared to be wool coat, actually was like a rain mac. I want to return but fear it will cost me a small fortune to return to china!
Dear Gail,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
I still have yet to receive any of my items. I paid a large amount and have never received a tracking number or anything. God forbid they ever actually answer the phone and since I don't have a tracking number I can't place a ticket in order to contact them! Worst customer service I have ever seen this obviously isn't a very professional business. Don't ever order from here! Rosegal get it together! This is a business so treat it like one! If I'm going to give you my money you better give me a tracking number and email confirmation, that's your job! It's not mine to hunt it down! If I don't get a response soon I will be reporting it!
Buyer beware! If it sounds too good to be true, it probably is. There is a reason the clothes are so cheap. They are poor quality, the shipping is painfully slow, and the clothes are made for girls who are a size zero and 4 feet tall. I didn't send back the clothes because I figured with how long it took to get them, it would almost be a waste of my time to try and get a refund. Might as well donate them to a kids' store. DO NOT buy from this website! You will be sorely disappointed.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I wish there was an option for 0 STARS! My first experience and most definitely my last. It took 3-4 weeks for my order to come in and when it did... WOW.
1)- The watch I bought had a smashed faceplate.
2)- The bracelet I bought was falling apart
3)- I bought a T-shirt that was supposed to look like it had angel wings in the back and it looked like someone free handed the wings. The material of the top is so fine that after one wash it would surely fall apart. I ordered an XL and it fits like a small.
4)- the purse I bought... unbelieveable. It looked nothing like the picture and when I opened it... I almost puked in my mouth. The smell was worse than the questionable smells you get from the apartment above you. I can't even explain what the smell was but I am for sure not putting my stuff in it!
IF YOU HAVE ANY SORT OF A BRAIN, DO NOT ORDER FROM THIS COMPANY. I don't know how it is still in business after all the thousands of people they have pissed off and robbed.
AND IF YOU HAVE A COMPLAINT, JUST KNOW THAT YOU WILL NEVER GET A HOLD OF SOMEONE! THEY NEVER ANSWER PHONES, NO ONE IS EVER AVAILABLE ON THE "LIVE" CHAT, AND THEIR FACEBOOK IS ONLY USED TO ADVERTISE THEIR JUNK PRODUCTS.
ROSEGAL... YOU SHOULD BE ASHAMED FOR THIS SCAM AND SHOULD BE REMOVED.
THE ONE THING I WILL ADD... SINCE MY COMPLAINT, THEY DID REACH OUT TO ME AND WE RESOLVED THE SITUATION QUICKLY. THEY GAVE ME A FULL REFUND. SO THAT IS THE ONE BIG THING THEY DID TO GET THEIR SERVICE SCORE CHANGED. THANK YOU FOR RESOLVING THIS.
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
I have made several attempts to contact company about where my item is. Money has already been taken. VERY BAD CUSTOMER SERVICE. Will NEVER buy from them again.
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out before. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I ordered a coat and paid with Pay Pal in September. It is November 24,2014 and I still don't have it. Anyone else have this problem? I saw it on Face Book. Hoping to get my money back.
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. Order #: ZZ14092509582**** is not exist.
Best Regards
Rosegal Customer Service
Got my confirmation # and rosegal took my money on October 4th. It is now November 23 and I have only received one of the items I purchased. As soon as I took the shirt out of the bag it came in, the beads fell off, before I even tried it on. This company is a scam. I continue commenting negative feedback on every social media website because I don't want others getting completely ripped off like I did.
Dear Jill,
I am aftaid there is some misunderstanding between us. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service
Items were very different that advertised in the photos - the clothing items smelled like gasoline/strong chemical factory smell - Of the 7 items I ordered, I still have not received two and have tried contacting the company regarding this with no response - they also do not clearly display on their website that this clothing company is based in China - they claim a 30 day accepted returns guarantee, but with no money back, only 'credit' toward buying more items - oh and if you want to return something you can pay the international shipping to China, which is more than the clothing is worth in the first place. Overall, I'm very disappointed and would never buy anything from this company again.
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you.
Best Regards
Rosegal Customer Service
I received a very poorly written email explaining that one of three items I ordered was out of stock and I should contact them for a cash coupon? No explanation, directions or receipt of cash coupon and my 2 other items never came nor is there any information about them. I have sent several emails and tried to call the company numerous times but there is some bogus answering machine that is always too full to take another message. I am about to contact the better business bureau about this bait and switch scam of a company. Btw i shop online regularly and have never written a negative review on any company but this is horrendous. Extremely disappointed and still out of my money!
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I have made many attempts to get in touch with customer service. I ordered a shirt several weeks ago, and i have yet to recieve it or even get am email or reponse back. I'm not to happy considering the fact that I did already pay for it.
Before you buy just pay attention on the material and size of the clothes. Their size run small, but I never worry about that as the customer service did very good job to help me with the problem. I ordered a dress which is M size, it is too small, I contacted the support center, and the solved the problem for me. Thanks! I will order again.
Im very disappointed in the shipping n contact info. Ive tried for 3 days all thru the day to tryn contact rosegal about my order, THAT I STILL DONT HAVE, after13 days. They need to put that info in larger letters n put a working number that actually allows a person to answee the phone. The recording tells u the voice messaging box is full so u cannot leave a message n try ur call again later. UGHHHHHHHH... THAT IS SOOOOO IRRITATING N FRUSTRATING to not be able to speak with a human about an order than shouldve been received by now... I WILL NEVER ORDER FROM ROEGAL AGAIN...
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out before. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
Utterly ridiculous. I posted a review a few months ago, stating how terrible their customer service was, and now, months later, they have still yet to resolve the problem and issue me a refund. Not only is their customer service terrible, their clothing is of low quality as well. Never, ever ordering from them again.
Dear Carina,
I am aftaid there is some misunderstanding between us. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service
Placed order 7 days ago and received no order number, tracking info, nothing. I have emailed them and no response. They billed my card though within a hour. If I don't hear from them in a few days will cancel the order through the credit card company.
Nice clothing. Read the size chart before ordering and you wont have any problem. Quality similar to Forever21 clothing. Love the styles. Clothing same as pictures. Shipping take 7-25 days because is coming from China. Be patient, it is worth it.
It was my first time buying clothes from a foreigner site. I was truly worried because of that but I'm glad I chose rosegal! They have tons of cute clothes and accessories, wish I could buy the entire store xD It took more time than I expected to receive my order but thanks to the excellent customer service and their patience, I've got my package safely and loved everything I've bought. Can't wait to buy from you guys again! Thanks, Rosegal!
I have never dealt with such a horrible company... I received my order after waiting over two weeks which doesn't seem that long except I paid extra for quicker shipping. When I received it one of my items was waaaaayyyyy to small which shouldn't have been and one of the items that I have already paid for and said had shipped was not in the package. I emailed with them back and forth for two weeks now, then nothing. Now I have two tickets open with them about getting my product and no response on either in over a week. Ill be surprised if I ever get my item let a lone a refund. This is bull and I will never order from this company again. Thanks for nothing!
Dear Danica,
I am aftaid there is some misunderstanding between us. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service
How is this company still in business? It's a complete scam. I have been waiting 2 months for my ONE order and it still isn't here. Customer service is a joke. They keep saying that it is just the Chinese postage system. I honestly NEVER think I'm getting my item or my money back. Throw 20 bucks out the window. It will be less stressful.
Dear Breanne,
We are so sorry to here that, there must be some misunderstanding between us.
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service
I have a distrust for online shops Rosegal, but i was surprised when i received my order. The product was genuine, of high quality and as advertised. I certainly would recommend you to my friends. I guess the only draw back is the shipping times, if you could cut back on the delivery times then you would be among the best
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal Customer Service