Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Right, where even to start... Maybe that my goods have not been dispatched until 25 days after purchasing them? Maybe that I had to open a PayPal dispute to gain their attention. So okay, after 25 days waiting for them to dispatch my order, they tell me I have to close my PayPal dispute first, otherwise they will not dispatch the goods. Stupid me closed the paypal dispute only to find out they tell me 2 of my items are out of stock. Great. Okay I said I want a immediate refund for the out of stock goods. Until now, nearly 2 months later I am waiting for my refund. Nothing. Oh and my last strike in the face was: The remaining items were finally received by me, hahaha i nearly fell off my chair laughing when I saw the goods. Now where to start. Maybe one item received (a Top) looked like a dog played hide and seek with it. All the stitching was undone, very cheap material and totally not how displayed on the picture.
The 2nd Item, I wore it to try it on and afterwards I looked like a half picked chicken. The item looses cloth pieces just by even lifting it up. I am so disappointed and will definitely NEVER shop there again.
Worse web site to get to after you have placed a order they take no time taking your money and you never receive your orders. Has been over 3 weeks. Nothing yet. Can not get in touch with costumer service at all.
Dear Joan,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
We checked that your order have already been shipped out.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you for your patience and kind support.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
Placed an order which 2 of the items shipped separately and took 3 weeks to get to me... In illinois... And they were sized for a large child and sent a complaint to rose gal and they never answered... I specified not to send any more items and return my money and they shipped them 2 days later anyway I also asked how to return the ones they sent as there is no return info anywhere and they ignored that
Dear Lori,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have replied to your ticket, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I am very satisfied with the products I have received from Rosegal. I have communicated with the staff via the stores optional timetickets a few times now and it has been very useful. One occurrence, I asked the staff to change the size of the blouse I previously ordered, since I had checked that the blouse had not yet been sent out. They replied back to me within a short amount of time and told me that would be no problem whatsoever. I really like how personable the staff is with me. Not only are the staff very accommodating, but the quality of the products are wonderful. The embroidery of the blouses I ordered are so trendy and unique... and they were wonderfully low prices too!
Here is the information you asked for rosegal rip offs
Order number: z**************
Reference number: bj*******6466
Please the missing items are:
Ladies retro bird leaf wrap bracelet.
And ladies lace wrap with ring.
I never
Recieved these items.
Please send them and give me what i paid for you morons
Dear Betty,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you please provide us with your order number or ticket number? We would like to check for you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I ordered 2 x blouse in XL. I received one totally different blouse that I had ordered and the blouse had no tag to show the actual size, and it could have fitted my 4 year old granddaughter. I have other items on order as we speak but I am afraid the same thing will happen when they arrive. I am resigned to the fact that I have wasted approx. $100. On clothing from this site.
I will never purchase again from this site and I warn others to do the same if they do not
Want to waste their hard earned money on rubbish.
Dear Vicki,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
Had I done a little more research beforehand, I would not have ordered from this company. One month after my order, only 1/3 of the order has actually been received, and the black dress that did arrive, literally fell apart at the seams as I pulled it out of the bag. Of course, my expectations for a $16 dress aren't that high, but one would hope that it would at least be wear-able. The rest of my order has not arrived, and I would be surprised if I ever receive the bathing suite and polk-a-dot dress in time for summer, if ever.
Dear sarah,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I placed an order on March 24th, and just received it after paying extra for quicker delivery. I ordered 3 items, only 2 of which were received. One item was a dress that smells horrible! And has spots/stains all over it. The second item was a shirt that looks like I could have done myself. And my 3rd item that I am still waiting on is a swimsuit. All of these items were ordered for my vacation, which is now a week away. Shame on me for last minute ordering, but more shame goes to this site! The phone number listed goes to a voice mail, and when I went to put a "claim ticket" in on the site, you can't even click on the tab to start it.
I am now at their mercy to either receive a replacement dress and receive the swimsuit I originally ordered (& haven't received), or to receive a full refund.
Dear Michele,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have replied to your ticket, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
This is complete bull $#*! i have been waiting for almost a month and i try to contact the company and there cheep $#*! phone service sends me straight to voicemail.
This is the exact reason why i dont buy from these online stores, i dont ever see my self buying from this site again
Dear Raquel,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
It Took A Month To Receive A Few Of My Items. And Not Im Still Missing An Order. I Contacted Their Customer Service And They Just Told Me They JUST Sent It And To Wait 20 More Days. Well Its Been Well Over That Time. The Fabric That I Received Is Really Cheap/Rough Material. Even After I Washed The Shirt And Pants, They Are Still Extremely Uncomfortable. I Cant Even Wear What I Ordered. Definitely NOT Worth The Hassle.
Dear mikaela,
Thank you for taking your time to write your review. We really appreciate the feedback.
We would like to check your order for you, could you please offer us the complete order number? The order number should contain 16 digits.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Do Not Buy From These Folks. The items that we ordered were not as pictured and the quality of fabric and design is very poor and the sizes are off. Cheap Cheap Cheap merchandise. You will definitely get WORSE then what you pay for here.
Dear krissy,
Thank you for taking your time to write your review. We really appreciate the feedback.
We would like to check your order for you, could you please offer us the complete order number? The order number should contain 16 digits.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Placed an order 14th March - was very excited - clothes looked amazing - still haven't received my order - emailed customer service asking when i might expect delivery - got 1 reply asking for address verification - I replied to that and as yet have not received an update on my order or my order? No reply to my emails?
Dear Dee,
Thank you for your important feedback and for letting us about your experience with us.
We're very sorry for your concerns and the issues you have raised.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I purchased a coat for my wife in November last year. The photographs made it look like a nice coat. The material used however was so thin that the whole coat fitted into a medium sized envelope! I immediately contacted Rosegal who instructed me (very politely) to post the coat back to them and they would issue a refund. They specifically told me NOT to send using a tracked service as they told me this affected customs?!
Long story short, it is now 3 months since I sent them the coat and they are continuing to stall. 'Chloe' tells me that they will issue the refund, then in the next email she says they will issue a part refund and so on. I have been in touch with her for 4 months now, I am still out of pocket and I am beginning to think that the shop is simply set up as a scam.
There is not a snowball's hope in hell that I will shop with Rosegal again.
Dear Ryan,
We want to say thank you for providing us with important information about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We informed Paypal to refund this order on 2015-04-03, the refund will appear in your account in a few days. For more details, we will send you an email, please check and reply back to us, we would like to solve this matter for you.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I placed an order back on the 9th and still haven't received it. It's the 30th. I've emailed rosegal twice regarding the purchase and have had no response. I do not have a login so I can't check that way. I have responded to the confirmation email and have had no response that way. I purchased the clothing for a trip to Cancun and have not received any of it
Dear Angie,
Thanks for your message.
We have checked it for you and find that your order status is still Waiting for payment. You need to pay for it first. Hope you can understand it.
Best wishes,
Customer service
I ordered about two weeks ago paid for shipping were its here 3-7 days have not received it now if It comes in I will put how it was
Dear Threasa,
Thanks for your recent review.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist.
Best Regards
Customer Service
I placed a order about a month ago and still haven't received my package yet. The telephone number is disconnected these ppl are scam artists!
Dear Tayna,
Thanks for your message.
Please don't worry, we shipped your order out. You placed the order on 2015-03-15 and we shipped it out on 2015-03-19 via China Post surface mail. As we all know the mail post will take some time to you. Please don't worry.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I ordered from here once! They charged my card twice! Then I was on the site shopping and had put items in my cart! I changed my mind about purchasing these items (due to my problem before) so I deleted everything in my cart (never hit checkout either). The next thing I know, I receive an email from them saying they are crediting my account! They CHARGED ME FOR MY ITEMS I HAD IN MY CART JUST BECAUSE THEY WERE IN MY CART)! I sent a complaint by email, and never heard back! I still had to wait 30 days for my money to get back in my account! I will NEVER order from them again!
Dear Robyn,
Thanks for your time.
Firstly, we are unable to charge your money without your permission. You may placed duplicate orders.
Secondly, for credit refund, the refund may take up to some time to process and appear in your account. The exact length of time is dependent on your credit card company and is outside our control. Please contact your credit card company for specific information.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist. You can send e-mail to our support center. We will deal with it for you.
Best Regards
Customer Service
I placed an order in January of 2015 and was told it TYPICALLY took 12-30 days for shipment, but they did say it could take longer. After not receiving anything after 2 months I reached out to customer service to find out what happened. Customer service told me that because I didn't pay for the extra tracking fee there was no way to tell where the package was so they could either re-ship or refund me. Given they had my correct mailing address and the previous package never made it I didn't want to risk not receiving again so I asked for a refund. The big shocker was that in order to process the refund they were going to hold back 15% fee for shipping costs?! I felt as though I should have been refunded the full amount as I never received the shipment for which I paid! In my opinion this is a bad way to run a business.
Dear Lindsey,
Thanks for your message.
First, I want to offer my sincerest apologies to you for the issue.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For your order, we will contact the shipping company to check what is wrong so we can avoid such inefficiencies in the future.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist. You can send e-mail to our support center. We are willing to solve the problem for you.
Best Regards
Customer Service
If I could give this a zero rating I would. I ordered two products from this company through Facebook and I never received them. I messaged them and days later they would get back to me with "please give us your order number". I would give them the order number and then someone else would ask me for my order number again when I complained. After I did not get a response I called them out on Facebook and then they blocked me from commenting on their post and from messaging them.
Dear Elizabeth,
Thanks for your message.
We ask for the order number is to check more details for you.
I have checked it for you and find that we shipped your order out on 2015-03-14 via China Post surface mail.
We have sent you the e-mail to tell you the detailed information. Please check it.
Best Regards
Customer Service
I had made an order with them on 1/22/15, never received anything. Everytime I tried to contact them, they kept saying I Should wait. Until I found a dispute with Paypal, then they said by 3/28, if I still don't receive anything they will refund full money. After 3/28, still nothing, now they said because I did not buy insurance, they will refund 50% of the money only. So if they won't ever send anything to customer, they still earn 50% of their money? What is insurance? A honest company just send the items after customer purchsed, a ripped off company just tell customer wait so they can rob them at least 50%. DO NOT BUY.
Dear N N.,
Sorry for the inconvenience.
We have checked it for you and find that we shipped your order via mail post and you may receive your order later as there will be a little delay by the shipping company occasionally.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tamara,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service