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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I've ordered 4 items from them so far and love them all. The first time I ordered it was pants. I ordered a size up just to be safe and they're great. There shipping does take about 1.5-2 months because it comes from China. Anyone who's not used to shopping at eBay may get impatient. However. I know how long shipping from China takes so I prepare for that when I order from rosegal. Don't want the wait? Upgrade the shipping.
I will continue to order from rosegal. Prices beat eBay. And the prints & items are super cute!
Hi.
I ordered some dresses one month ago, and got nothing. I´ve tried to contact this company, but got no answer.
After reading all these reviews from people having the same problem as me, I just don´t have any expectations about getting the things I paid for.
I want my order to arrive. Or my money back. This is illegal!
Please contact me.
Kind regards,
An unhappy customer.
I agree this is a scam - your money is taken and no merchandise - do not order. I am still waiting for my money to be returned - over 2 months now! And there the customer service is nonexistent.
Dear donnamarielynch,
We are extremely sorry about the situation.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Your order has been already refunded in full on May 2. To check the refund details please kindly go to your Rosegal account " My tickets "
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I received a cute and quality swimsuit from this company quickly. I had some trouble with the sizing and they fixed the situation professionally and promptly. Overall, I was very pleased with their products and service!
I placed an order on April 7 2016 and still have not received it! After reading the other reviews I'm sure if it ever arrives the items will be to small and poor quality! Do not order from this company! I learned my lesson!
Dear Kim,
Thank you for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I see that the item I ordered and paid for on May 7th is finally out to be shipping. The communication from this company is poor at best. They had the address for shipping when I ordered... yet sent a trouble ticket out to me requesting the address several times. It wasn't until I suggested I would report to BBB that my order finally came out of "processing" status. I will not order from this company again, nor will I recommend to anyone.
Dear Cindy,
Thank you for recent comments.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Paid for three items only received two, sizes are completely off, at least two sizes smaller than normal clothes from anywhere else. I will never buy from them again!
Dear Anne,
Thank you for taking your time to write your review.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
20 April I ordered a few T-shirts and swimwear. I have received an order May 18th. I liked the ordered goods, so that I can recommend to you too!
Guys stay away from this site! I ordered for 6 items they only delivered 4.
Dear Emedo,
Thank your for your message.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I placed an order today and after reading these reviews I don't know if its too late now to get my money back. They already double debited my account for one order so I am already unsatisfied. How can i get my money back?
Dear cayvin,
Thank you for notifying us of your complaint.
We checked your order has been shipped out as such we cannot cancel it now.If you have any problem when you receive your order, pleasecontact us, we will resolve it soon.
About more details we have sent you an email. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered clothes to size, but they are tooooo small. Even my 14 year old daughter cannot fit into them and she wears a small for other brands. Some were torn and from a very old poor fabric. The packing was so poor, there is not appeal when the Shipment FINALLY arrives in piece mail. Do not buy from this site. You will not be happy with any purchase.
Dear Shanaaz,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
BEWARE BUYERS - This place is a SCAM and theyrip you OFF! I ordered a XXL shirt and WHEN it finally showed up it was soooooo small, I couldn't even put my arms in the sleeves. It looked like it would fit a 12 year old not an adult.
Then I opened up a dispute with PayPal and they said I needed to send the shirt back for a refund. It would have cost me more to send the shirt back in postage then when I paid for it.
I really wish I would have read these reviews before I bought my item and wasted my money. THANKS FACEBOOK for advertising these RIP OFF ARTIST!
They don't even deserve a 1, it should be a ZERO!
Dear Darlene,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
This is an update from my original review about Rosegal. I received a response from Rosegal and followed their instructions for a refund. I received an email today stating these are my options. 1. Return the item to China for a refund on your Wallet (Store credit). We will refund you the product value once the item had reached China. 2. Keep the item and accept 50% of the product value back on you wallet (Store credit). If you accept to keep the item, we can refund 17 USD back on your wallet and exceptionally reward you with extra points (e.g.If your refund is 1 USD=5 points. In other words... you will never see a dime of your money back for disgusting, cheap items. You will only get credit in your Wallet to purchase more disgusting, cheap items. If the items were crappy in the first place why would I want to order more?
Dear Bobbie,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered from Rose Gal 3 months ago. Never received my package... I emailed them over and over again and I finally received an email back thinking maybe they have a solution... Rather than a solution it was simply said that I will "get my package as soon as possible" MIND YOU, I KID YOU NOT IT HAS EEN THREE MONTHS. I have called several times, every single time goes straight to voicemail, never actually having someone to speak too. If I do not receive my refund back, I will simply take this onto further standards for I do not accept those taking my money and not receiving what I have purchased. DO Not, I repeat DO NOT order from this website, for you will be extremely disappointed with the effect. I have never had such a horrible experience with an online website.
Dear Anjelica,
Thank you for taking your time to write your review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
HI All, I wanted to post an update on my complaint, concerns, with Rosegal.com. My complaint was reviewed by them and they sent me a refund. Although, not the total amount, minus about $4, but it was still appreciated. I suspect the missing $ was related to packaging and mailing... not sure, but am pleased that the refund occurred, which restores my faith in them as a company. Regards, Sue
I placed an order on march 20,2016 and now on may 16,2016 still have not received my order. The customer service is really no help. There are lots of things that the site doesn't tell you:
Tracking number may not even work. Mine worked only until my package left china. There has been no update since April 8th.
Shipping days, unlike most companies, do not start when you place the order but rather whenever they decide to ship your item (for me this was 15 days AFTER I placed my order. Also they say 7-25 business days but what they mean is 7-60 days. So If my package doesn't show up I have to wait until June 24,2016 before they will even consider it lost and offer any kind of refund. I have now had to contact them twice to even get this information. And to be clear. I have not asked for compensation nor is that what I am looking for. All I asked was an update on where my package is because my tacking number doesn't work and its been 40 business days since I placed my order. I simply would like potential shopper to be aware of the inaccuracies of the information rosegal provides at time of purchase.
I'm at the point now where if I even ever get my package I just want to return it because this has been such a bad experience, but I feel as though I'd probably be waiting until Christmas for that so there is no point.
Needless to say I will never order anything from Rosegal again nor will I ever recommend them to anyone.
Dear Stacy,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I forgot my email and password and I cant view my orders. I alraedy paid it and I dont know how to know the status of my orders
Dear CHIRADEE,
Thank you for taking your time to write your review.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
We have reset your password and sent you an email about the order status. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I have ordered 2 times at Rose Gal and both times the service and the items were perfect. The products are as o the pictures and the sizes are accurate. Love shopping there!
I bourgh from Rosegal many things. I love their products. When my items didn t arrive, I wrote them and they gave me my money back.It is a serios site. Emmy
Highly disappointed by the service and quality. The clothes were very poor quality and see through. When trying to return the items I could not find any way of doing so. I have tries to contact rose gal many times but have heard nothing. Please do not buy from this website, they are just awful.
Dear Heather,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rocio,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken care of by our support team. Could you please refer to your ticket?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service