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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.5 stars from 3,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and best rate. Reservations.com ranks 7th among Hotels sites.
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My experience with Ivan was quick. Ivan was very knowledgeable. Read all the by laws... at the end asked if I understood. And if I had any questions. Job well done. Thanks Ivan
I was not informed of the $50 cash deposit. My family member had lost his wallet and I booked over the phone. No one was was eillling to be accommodating over $50!
Greetings Kay,
We'd love to further assist you! Please feel free to escalate it to reviews@reservations.com with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
I called to confirm if both my reservations was cancelled and I was asked to call back and dial zero. I did that and got a recording I had the wrong number and to check my reservations. It's terrible I could not get assistance over the phone by anyone
Greetings Hanipha,
We’d love to help! Please provide me with the itinerary number for your reservation, feel free to escalate it to reviews@reservations.com. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
The person on the phone would not book under the corporate account, couldn't speak English and was overall horrible. I needed a booking for tonight and now have to waste more time on a 2nd call trying to get this booked. The representative should not be working there.
Greetings,
We'd love to further assist you! Please feel free to escalate it to reviews@reservations.com with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
I explained to Robert I was coming to the WALA conference in Feb. He told me that the best price i could get for the two nights was over 1200 dollars. I explained that wasn't what was stated but he assured me this was the best rate I would get. I already have my ticket and dudnt want to lose that cost or miss put on experience. I went ahead and booked and then found another person attending abd they shared with me the link and he did take advantage of me. It took 3 calls to talk to someone to cancel my reservation. I am nervous to book for this event but am hoping to speak with a person working on site
Greetings Dana,
We'd love to further assist you! Please feel free to escalate it to reviews@reservations.com with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. We look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
The call taker was very polite and able to answer all my questions. Booking was very quick and there was no confusion whatsoever.
Greetings,
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with such excellent service and made your reservation process quick and easy. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Toni Jackson
I did not realize I was dealing with a reservation service and not the hotel, and they roped me into a rate $100 more than the hotel's online rate that includes a bunch of bogus "extras" that I don't want or need. Also, the cancellation fee is one night room rate, which is the total amount since I am only staying one night. I called back IMMEDIATELY after realizing my mistake was assured by the next agent that I was receiving a FULL REFUND because of the misrepresentation of what I was receiving through this service. However, while my room is canceled, the refund is not processing, and I have had to take this to the "escalation team" for resolution. I have wasted far too much time on this!
Greetings,
We'd love to further assist you! Please feel free to escalate it to reviews@reservations.com with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
Gelmar provided information with clarity and efficiency. We always enjoy the safety and comfort of BW, and it is enhanced by Gelmar's expertise, especially for road weary travelers away from home. Gelmar is certainly an asset to Best Western and we look forward to future visits. Thank you.
Greetings,
Thank you for your feedback! We're thrilled to hear that Gelmar was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
I requested a room with a King bed for 2 people, I was given a room with 2 Queen Beds. Very disappointed in my reservation, did not meet my expectations; nor was it conveyed to me that my request was not available.
Greetings Brandy,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel fee to escalate it to me personally at reviews@reservations.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I would like to say thank you to Mr. Hector Daniel for his excellent service and making my reservation process so easy. He provided all the information that I needed without skipping a beat! Thank you again I really appreciate your help! 🤙🏽
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very attentive and knowledgeable.
She was patient and I was very happy with her customer service.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called to reserve 3 rooms and she gave me as much service as the hotel would allow. I asked for two adjoining rooms or all rooms on same floor. She was not able to promise either, so we are hoping for the best.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Luis Angel was so helpful in finding the exact room I need. I was having trouble figuring out what I needed online so I really appreciated having a real human to help. Luis is extremely professional and a pleasure to speak with.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
James went above and beyond. Can honestly say that he does that for everyone he comes in contact with! Phenomenal experience!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Jose was very efficient as he completed a reservation for us. We appreciated his help. We have stayed at this hotel several times and find all of the staff to be quite helpful.
Greetings,
Thank you for your feedback. We're delighted to hear that Jose was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I got done what I needed.The only thing I was not aware until I got My reservation that it non refundable. I don't usually do those.
Greetings,
Thank you for your feedback and for allowing us to assist with your travel plans. We appreciate your trust and look forward to serving you again.
Best regards,
Toni Jackson
James was delightful to speak with. He asked if I had any discounts, if I was a senior, had AAA, etc. He asked all pertinent questions and explained easily how to put all my information in using my keyboard. Since I am a senior, that was very helpful. His voice was clear and easy to understand!
Greetings,
Thank you for your feedback. We're delighted to hear that James was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Mackenzie walked me through a last-minute reservation graciously and I couldn't place his regional accent. Thinking he'd say South Dakota, I was impressed to learn he's in The Philippines!
Well done, Mackenzie.
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Mackenzie was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
Mark was pleasant and very helpful. He made the phone call a good experience. And he engaged me in conversation during the call…. Loved that!
Greetings,
Thank you for your kind words and support. We’re delighted to hear that Mark provided you with excellent service and helped make your experience a great one. We truly appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Toni Jackson
Very good. Ricardo understood the amenities I require for my reservation. He was very meticulous to be sure the details I needed were available for my dates. The reservation was completed with no problems.
Greetings,
We appreciate you taking the time to share your experience. It’s wonderful to know that Ricardo delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Ivan was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson