Reservations.com

I did not like the fact that they put pressure on you by putting a timer of 15 minutes to make your decision in order to put some extra urgency in the reservation. However the worst was extra fees that were added afterwards. I live in Canada so there is a 13% tax applicable...but there were Taxes & Fees AND an additional $19.99 'service fees' on top of the fees that were charged with the taxes. Totally outrageous!
Next time I will call the hotel directly to book with them instead of doing business with those pesky reservation companies!

Too late for me save yourself. I made a mistake with the travel dates, saw my error immediately after the last "click", good-bye $550.00. Thing is, I was a month out, would have been easy to make a change. Always use official website for hotels and alike.

This company has no redeeming qualities - they scam you into thinking they are the hotel, and they HIDE that there are additional processing fees. When I asked for a full refund 10 minutes later they said no, and conveniently there was no manager available to take my call but they would have someone call back within 24 hours. For all my headaches I have lost $20 to them.

Avoid like the plague!

Do not even consider using these scheming, underhanded thieves. There is no customer service. They add in a whole bunch of fees that are hidden. They'll take you to a hotel you didn't pick. They won't let you change a reservation or cancel, even if you call them 10 minutes after you make it. I can't possibly say enough bad things about them. Do not even consider using them if you have a shred of dignity or decency, because they certainly don't.

I was booking 2 rooms for 2 nights and they quoted $125/night. She told me the charge was $735.27. Not thinking I gave the card info and before hanging up stopped the booking agent and said "wait this doesn't add up, there is over $200 in taxes and fees, what are the fees for?" and she hung up on me and ran the card. I called back to cancel and waited close to 10 mins then was changed $15 anyway. AND will take 3-5 days for a refund. They are an affiliate of priceline.com and I'll never use them again.

Reservations.com fake being the direct hotel property on their website. They charge more than the hotel does, charge your credit card upon booking for the full cost of the stay with no warning, and charge a ridiculous cancellation fee. And to top it off, the "customer service" is rude and completely tone deaf.

Please be aware of the Internet address when you are booking a hotel! We thought we were booking directly at the hotel and ended up booking through Reservations. Com and being charged a $75 dollar booking fee. They refused to cancel our reservation when we called to cancel after ten minutes. The price from Reservations.com is shown with the taxes and fees and then tells you afterwards that they charge over 35 dollars per booking. The listed amount directly purchasing from the hotel is much less expensive.

We booked a 2-night hotel stay at the Dean in Providence. After one night we were informed our grandchild was ill so we had to leave. The hotel offered to refund one night. They contacted reservations.com and Expedia. 3 weeks later, nothing. Grandparents beware! I could add other issues, but this was the biggest one. Sick grandchild means nothing to these folks. Need I say more?

Booked a hotel for $129 per night. I tired to cancel within 2 minutes. They said fine but would charge me $159 cancellation fee. I spoke to the supervisor- could barely understand her English and got nowhere. DO NOT USE THEM!

They must pay big to have their links appear early in keyword searches and make those links appear as if they are (for example), the hotel itself.

You likely will pay more thru them than other legit booking sites (those that only get commission when you complete your reservation).

They have a cancellation fee just for the privilege of having to used them to book a "fully refundable" reservation.

Their customer service call # tree does everything possible to not connect you with an agent, but no matter - they do not price match and they won't consider giving you a true full cancellation refund (they will stick you with their booking fee even if you cancel three minutes after booking)!

Avoid them!

They use deceptive practices to make you believe you are at the actual hotel website. After payment is complete is when you realize you are dealing with a third party. In my case the total hotel charge came to be $511 for a 2 night stay, taxes included. They had charged my credit card $686. I have called and emailed them several times with no resolution. They overcharge me $175 of which 19.99 is the cost to make the reservation and the rest are their fees. THERE IS NO SAVINGS HERE!

They hold you hostage with their refund policy... made a booking... a few hours later, our plans changed, called to cancel... said they would, but no guarantee of a refund, and I also would pay a penalty... asked what that penalty fee would be, was told it was equal to the reservation value... so basically no refund, and the rooms would be available for them to sell again.

On top of that, the booking was in USD, which was not made clear until after the transaction.

Use Expedia, hotels.com, Trivago... or even better, go to the hotel's booking site.

Thought I was on the Marriott web site (looks just like it). Was overcharged by at least $1000. Stay away from this web site at all costs. They publish a decent rate then double it AND they charge your credit card immediately. Terrible company. Terrible. Thieves.

I thought I was booking a hotel for $275 but when the confirmation email arrived it was $388. I immediately called and they told me there was 1 night minimum penalty, so basically nothing I can do. Rip off.

Unable to get a reservation at the hotel of my choice, I was connected with reservations.com who they said could help me find a hotel nearby. They booked me into a Quality Inn. The reservation was one week away, so I was surprised when the charge appeared on my credit card immediately. When I checked out of the Quality Inn. They gave me a receipt for $134. Reservations.com had charged me $187. When I called about getting the difference back, I was told they would credit my MasterCard. That never happened. I wrote an extensive email attaching documentation. They responded saying that because I accepted the stated rate Reservations.com quoted, that no refund was due. I obviously won't be using them ever again, and I would recommend others stay clear of these thieves.

Yeah... that is a convenient place if you want to book a hotel and you didn't do that when booked flight tickets.
That was me! :D
I used this service because I completely forgot abou the simple thing: where I'd gonna live.
I started to search various hotels here from cheap to the premium ones and found eventually the place to stay in. Booked it with a couple of taps without any serious problems. So, thanks guys, you literally helped one person not to become a bum.

It was very unfortunate for my kids that the reservation lady lied about the hotel having a working pool. I specifically asked to make sure the hotel had a pool. She put me on hold and came back on to the line to say yes they did and I said I'm not going to book it if it doesn't have a pool. I guess thinking about it now, she was a bit hesitant saying yeah. So, I cannot cancel and I ask for some kind of compensation. No and a hang up. First and last time using this company.

I booked a reservation and realized that I made a mistake in my dates. The reservation was 6 months in advance. I literally called within 15 minutes of booking to cancel and they would not change, cancel or credit my reservation. This company is the worst. They have their talking points will not help to come up with a solution. I don't even want to give them one star!

They lead you to believe you are booking on the hotel's web site and also make no indication that the prices are in US dollars (we are in Canada as well as the hotel we booked) until your credit card goes through. If you cancel, there is a $25 non refundable charge so you are somewhat stuck. I'll bet this is where these scammers make all their money, hook people in and get the $25 once they figure out it's a rip off and cancel. You see, the $25 non refundable charge is in the fine print at the bottom of the confirmation the send after the fact. I feel silly getting sucked in so easily but live and learn. If I could give a zero star, that's what they would get.