Reservations.com

I booked a reservation and realized that I made a mistake in my dates. The reservation was 6 months in advance. I literally called within 15 minutes of booking to cancel and they would not change, cancel or credit my reservation. This company is the worst. They have their talking points will not help to come up with a solution. I don't even want to give them one star!

They lead you to believe you are booking on the hotel's web site and also make no indication that the prices are in US dollars (we are in Canada as well as the hotel we booked) until your credit card goes through. If you cancel, there is a $25 non refundable charge so you are somewhat stuck. I'll bet this is where these scammers make all their money, hook people in and get the $25 once they figure out it's a rip off and cancel. You see, the $25 non refundable charge is in the fine print at the bottom of the confirmation the send after the fact. I feel silly getting sucked in so easily but live and learn. If I could give a zero star, that's what they would get.

This is such an amazing website. I never thought there were so many option out their when i was looking to vacation in Barbados. So happy that it was so simple to find a vacation spot. It would have taken me a million years just to choose a place I felt safe to go. I choose the atlantis Historic Inn and two days before my go day i upgraded to the Sandpiper, it was such an easy process customer service was great and helpful. During my trip, I realise how much it would have cost if I had not use reservations.com. 5 stars service

Site appeared to be the online booking site for the hotel, but it was not. You have to expand a box to determine the rate is not refundable. No-are on the text exposed on the page does it say non-refundable.

Called later in the day to cancel and found out everything ways pre-paid - room, service fee, taxes, etc. and they will not refund.

Thought I was contacting Ramada Penticton direct and got talking with these con artists: I just wanted to inquire about rates, agent convinced me to book as there were to be no fees, full refund. Called to cancel 10 minutes later and was informed that there's a $16 service feed to cancel. The agent had read some sort of disclaimer, but read it so fast and completely unintelligible way that fell for it. Disgusted.

Will never book a hotel that uses this service. Was charged double the taxes and fees of any other service and the $19.99 booking fee taken despite being lied to about numerous items regarding the booking. Total scam!

Booked a room online. No indication that it was nonrefundable. Charged 260.00 extra for advertised 114.00 room. DO NOT USE THIS SITE. They will take your money and more. Terrible customer service. If we all boycott them, hopefully they will close

Sadly, I am here after getting duped by them. Same story as many others. Looked to book a known hotel, they popped up first in google with the name in it. Buried their fee in "Taxes and fees" and after complaining, they could not give me the actual fee number. Some BS about estimating taxes so therefore they don't really know the fee. Couple traded emails trying to ask politely for the fee number, but kept getting the run around. No responses now and I'm left to pass on my story. Hope you read this before booking. Never use these guys unless you like to throw money at people.

Many, if not most reputable sites place drop down boxes for charges in ones country. Reservations.com is not one of them, so making millions I'd imagine, charging U.S. funds and extra fees to unsuspecting Canadian customers. Phone your credit card company and dispute the charge. Usually refunded immediately. Negative 10 stars for customer service and deceptive practices.

I booked a hotel through "reservations.com" in March, 2021, I have to cancel it for some other reasons, but they charged me $20 for a "service fee", which does not exit with any other website! I booked hotels for years, it's always full refund if I have to cancel it.
Plus, when I checked the price through "booking.com", it's much cheaper with free breakfast! And, they always give back full refund.
Bottom line, Don't use " reservations.com"