Dr S.

I recently received an email from Reservations.com telling me that the company will provide me with a full refund (after four months and more than five phone calls!) to restore faith in their company. But that's not all. The company has also offered me $100 to remove my original review! If anyone receives an email from this company attempting to "buy you off," please don't take the bait. I understand $100 can come in very handy these days, but people should know the truth about this company. I will not respond to the email, and I have already contacted my credit card company, which has made me whole. The company refused to refund a $15 fee that was not made explicit. I cancelled my reservation, and reservations.com promised to refund the fee but never did. I called my credit card company and reported the fraud. Any charge to your credit card you did not authorize is fraud if you thought you were making your booking with the actual hotel. Don't let this company bribe you!