Reservations.com

I have by mistake book a room on reservations.com and called them right away once I realized that they said if they change or cancel I will lose everything those people seems to never made mistakes in their entire life. Be aware of this website please do not reserve on it

I booked a hotel reservation with them, but then hurricane helene hit and i had no choice but to cancel my trip I live on a barrier island in st pete beach florida, and i was literally unable to leave the island, the police had shut us down, even my sons couldnt come on the island to help us. they refused to refund my first night stay at the hotel, even though the airline,car rental, and other hotels did without a problem. I called the hotel and they told me they didnt charge me and that the charge came from this site. Its been months now, and i still have not heard from them, after many phone calls and emails I would not trust this site or recommend them to any one! Stay away!

My mom who is 78 booked 2 rooms using Reservation.com. She thought she was booking with the hotel. We arrived at the hotel and were told we had booked only 1 room. The hotel couldn't find the second room. My mom who just drove 4 hours decided to pay for another room basically because she had NO CHOICE.
When my mom contacted Reservation.com to try to figure out what happened she was told basically, "You didn't read the fine print and you are not getting refunded."
This company is garbage. They are misleading people and swindling people out of there money. It is illegal to take steal people's money.

I believed I was booking with hotel directly. Chose this hotel because they had an airport shuttle. After booking, called the hotel to setup my airport shuttle time to discover that its airport shuttle did not operate at the time I needed. Attempted to cancel my reservation and informed it was made through a third party. Contacted Reservations.com and they initially said they would not refund. After discussing the situation, and it had been only an hour since I made the booking, was informed that they MAY refund but needed to review the situation. After seven days they sent an email refusing to refund. Had I known this was a third party site I would have done the research and learned this is a very common tactic of this outfit. These people have terrible reviews and many complaints with the BBB.

We tried planning our family trip the DIY way but it just didn't work out had to look up each hotel and call each one of them running up the phone bill. When a friend told me about Reservation.com so when I got home, me and the family logged on and with a few clicks I was presented with tons of options at really great prices. Long story short because of reservations.com we were able to have the perfect vacation. Thank you. Will surely be using them again. Reservation.com you have my recommendation.

A few years ago, I had an unfortunate experience with reservations.com. I made a reservation via them (but didn't know it was them) for a small hotel in Idaho. The reservation was very expensive. Later, I found out at the hotel that the rate per night was actually much less. With new management on board, they are making amends. I was absolutely amazed when I received a check the other day for 1/2 of my stay! Thankfully, in going forward, it seems like they are changing their ways and strive to be better.

9/30/2018 I made a non refundable hotel reservation through this site. But there was no immediate reference number, confirmation number, or follow up email like there normally is. After many emails & calls through 10/1 & 2 still nothing then after a call to them on 10/2/2018 later in the day, in which they STILL don't know anything... I had barely hung up the phone when I get an email. They found it. My last name was spelled wrong even though I had her repeat it back to me more than once.
That was a fun couple of days won't EVER be going back to them. Ever. Might get to sleep tonight

Do NOT book through reservations.com. They rip you off big time… I was told this website was booking me for park stay and fly… did not include the parking or the shuttle after they told me it did so had to cancel once I called hotel and realized I was lied to, then I called to cancel and they didn't even refund me all of my money. They still owe me $40 which I have been trying to get back and they said they will contact me 5-10 business days to let me know. Unprofessional and very misleading, very inconveniencing as well, this is like one of those scam companies who just want your visa info and to rip you off and pretend they didn't.

I am very disappointed with my experience using "reservation.com." I booked a hotel in Canada, assuming the charges would be in Canadian dollars, but the transaction was made in US dollars instead. To make matters worse, "reservation.com" also added an administration fee, which was also charged in USD. This unexpected currency conversion and additional fee significantly increased the total cost of my reservation. I would not recommend using this service due to these hidden charges and lack of transparency.
Reservation Number: R*******

Canceled a booking one hour after i made it and was told by the customer service rep that i would get a full refund including the 45 dollar booking fee. Checking my statement they charged me the fee and refused to refund the fee.

**Title: Dishonest and Unreliable - Stay Away!**

I had the misfortune of booking through reservations.com recently, and it was an absolute nightmare from start to finish. First off, they are incredibly dishonest with their pricing. They will overcharge you without any remorse.

Trying to get a refund was even worse. They gave me the runaround for weeks, promising to process it but conveniently finding reasons to deny it every time I called. When they finally agreed to refund, they sneakily deducted ridiculous processing fees, which left me with significantly less than I initially paid.

This company operates with no integrity whatsoever. They will defraud you and then hide behind their policies. Save yourself the headache and money - find a reputable booking service instead. I certainly won't be using reservations.com ever again, and I strongly advise others to steer clear unless you enjoy being scammed. They kept my $26.89 after fighting them with my bank. Crooks

NEVER use Reservations.com. They drop the call (disconnect) whenever they don't want to help. The guy was booking the wrong hotel. I tried to tell him it was the wrong address and NOT to charge my card when he asked for confirmation to book, I said "NO." Then the call dropped and guess what...he booked it - wrong hotel. I had to call multiple times and the call would drop whenever I asked for a refund. They even put me on hold and lied to me, telling me they called the hotel and canceled and were seeking a refund from the hotel. Hotel person said they never called or canceled the room. I waited on hold while they "pretended" to call the hotel. They keep telling me they'll expedite my request for a refund and will email me in 24 to 48 hours. 4 days later I can't get a response.

I booked a trip a few weeks back and wanted to make some changes to my reservation. I called three times and talked to 4 people, none of which spoken clear English. All I wanted to do was add one night and change the room type. They refused and said I could make any changes even tho I had already looked and many of the rooms I wanted were available. So I told them just to cancel my original reservation and I would rebook immediately after through them again. They said there is no refund for my cancellation. Mind you, it's still two weeks until that trip. I will never do look at them for an option ever again and I will let everyone I know that they need to look elsewhere for reservations. They could have easily taken care of this and made me a happy customer. Instead I will be speaking negatively about them from here on out. Do yourself a favor and book somewhere else. Please!

Book the room on July 5 And on arrival Was told they had no Handicap accessible rooms available. Upon talking to reservations.com they refused after several contacts to refund our money. Said it was up to the hotel and hotel refused to refund. They do not stand behind what was booked. They care nothing about ADA standards. Do not use reservations.com they just plain suck.

Not only was service fees not disclosed, I was not aware the charges is in USD! Then I discovered immediately after booking, not even 2 mins later) there is no money back if you cancel. My option was yes you can cancel but you will NOT get your money back? If I can give this site a ZERO that is my preference. THIEVES!

Just google a hotel in Canada, I live in Canada as well. I didn't realize the site which came up was Reservations.com. They show limited rooms, and none of the extra costs. In addition, although not stated their costs show in USD. Its not until you get the confirmation email, they show in USD. So even though I live and am staying in Canada I will pay additional exchange fees on top of this. BE AWARE OF GOOGLE PROMOTING PAID SITES over other, and although it looked like the hotel it was Reservations.com WORSE trying to talk to the help line and sort it out... terrible service, basically said, "You confirmed, its your problem". Will NEVER make the mistake of using RESERVATIONS.COM again.

Be warned this site is in American dollars even if you are booking hotels in Canada. Not helpful at all to reserve the problem.