I have some shirts from this store. The impression is very good. My shirt was a little tight, I was recommended to wear a size, but I didn't think I needed it. I would definitely order again, but I'll listen better next time.
Amazing service, I reviewed the reviews before ordering since I had never heard of the company before and decided to try. I received an email thanking me for buying them and my item arrived in a few days! I'm happy for the experience
If you aren't sure, always go for popjulia. We have no regrets! It really saves my time and effort. Popjulia is exactly what our business has been lacking. Without popjulia, we would have gone bankrupt by now.
Do not order from this company! I paid expedited shipping charges only to have 1/2 of my order arrive 1 1/2 months late! The long cardigan looked nothing like the photo advertised. It resembled a piece of material with what was supposed to be arms attached. Evidently, there was no record of my order anywhere when I contacted PopJulia. My order totaled approximately $80. I can only say, my fault for not reading the reviews. I'm out $80!
Would I order from Popjulia. I ordered several items in December so I would get free shipping. Finally in April I received 1 pair of very cheaply made shoes and nothing else so I asked for a refund for the items I did not receive. Winter was over and I ordered snow boots for my 97 year old mother. I was refunded my money minus the shipping and handling of $30. One pair of cheap shoes ended up costing me $60.
Dear Customer,
I am so sorry for all inconvenience.
There are many friends who bought it and like our products, and we are sorry you do not like the item you received.
For the items you do not like to have, we have offered you a full refund.
As a customer service, we are glad to help you, but we also need your understanding.
Have a nice day!
I felt so stupid after I read the complaints. My package was sent to the wrong address... but the postal carrier saw the error and I got my items. I put off opening the package for several days. Finally, expecting the worst, opened the package and "viola" both items were perfect! I just kept looking at the pieces, very happy. Btw I'm a size 16 both item are size large and the sleeves hit right at the top of my hand. So there you have it.
My friend recommended this website to me, I made my purchase the first time and they promised me 10 percent off. It was great, I really needed this dress. Free shipping over $ 45. It was worth it, I bought things at a discount. I can't buy such cheap things outside.
The best website I've bought clothes from. The customer service is top notch and all the items I have received are so beautiful, especially the short dress, the size is appropriate, it fits me very well.
After ordering my dress, I began to worry because I would not arrive on time since I live a little far. I shouldn't have worried since it arrived exactly when I was supposed to do it and I kept up with emails and text messages that let me know that my dress was on its way.
The price was much better than if I had bought the dress locally but forgot to take into account the customs! However, I still saved money and was very satisfied with the service.
I would definitely recommend it.
The service was excellent, my new dress arrived quickly, the clothing sizes were a bit generous but true to size, the quality is good and the customer service when I needed to return an item was excellent and fast. In general, I am very happy with the service, I will buy online again on this page with confidence.
I ordered several items together. A couple of pieces came in straggled. It has been almost a year and I am still waiting for the rest of the items. I contacted them several times and have no response. I have given up on receiving the items and will not order from them again. I will also encourage people to be careful about this type of customer service. Because of this I would think twice before placing online orders
Sorry you have not received the complete order ~ Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, Our customer service will check the order for you.
We promise you we will settle this matter at the best way we can.
1. The first dress color is close to RED, Size: length is 33 inches, not 36.4
2. Black knit cardigan is very short: Size: length is 27 inches, not 31,1 inches
3.4, Plaid dresses length is little less than 32 inches, not 34.3
The pictures on the website and the dress I received quality is totally different, just to name few.
Sorry that you are not satisfied with the items.
Pls understand that there is 2-3 inches deviation for the measurement details shown on our website. The size guide is just for reference.
You get what you pay for.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
So stressful to deal with this horrible seller- there is no service what-so-ever. I am waiting for my credit card to take care of this. I was told to hold on to the stuff while my credit card solves the problem.
Quality of dress-BAD
Customer service-Aweful
Return policy-Terrible
Everything about this company is unacceptable and should not sell anything in the USA. Actually I am going to send an email to the gevernment so they cannot do a business because they are not trustworthy.
I purchased over $250 of clothes from this online store, as the pictures look very nice. The product received were very cheap material and completely different from their pictures. Worst dress I have ever seen. I was on vacation when order was received and it passed their return time limit of 15 days, they would not approve return (I initiated return request around 30 days after order)
This is completely a scam business. They set the return limit very short and set a trap for their customers
Let me speculate how this business runs:
1. Hire some to find very nice fashion pictures online
2. Buy cheap material and copy clothes design from the picture, but at a terrible quality
3. Hire a person who can type and respond in English to Naïve English speaking customers
4. Hire a person to create accounts and leave a few excellent reviews on various sites and skew the review score
Everything is based on cheating for this business
Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date. You can submit a return request online and we will email a return label for you. You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
Sorry that your order has exceeded the 15 days return window and we cannot authorize return. You can contact us earlier next time.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com
My order took a little while in the delivery service, I gave an incorrect address. In this store they kept in touch with me every day and told me they would send me another dress even if it wasn't their fault. I never expected to be replaced, the shipment was delivered, I'm glad I went to the post office two days later, they delivered my order without inconvenience. I never had a customer service like this with anyone else, for this and much more I buy it online at this boutique.
I bought my loafers with black and white tassels online. Thank you, an online sales agent informed me about my size and I was wrong. She corrected my mistake of my size for which I am grateful. They fit perfectly and I love their appearance in person. I showed them to my family and friends and my sister wants a pair. Delivery process: keeps me informed about excellent delivery updates. Thank you.
Excellent customer service very fast to answer emails always friendly. Clothes always arrive on time and there are never problems. The clothes are always of great quality, I would highly recommend it.
I bought a long dress the first time. Since then I have bought 3 sweaters online for me and pants for my sister. These products are warm, functional, comfortable, delivered quickly and if you live in a cold place perfect for everything. I love my clothes bought here.
I ordered a dress and a pair of heels and received them in two days! Unfortunately, the dress didn't quite fit me because of the company! It just didn't suit me, returning the item was very easy via the website and when I spoke to the customer service person, my store credit was applied as soon as I sent the item back for return allowing me to purchase anything else.
The workmanship and quality of the garments in this store exceeds my expectations. Really thanks. The color of the blouses are incredible, I also love the black dress that has just arrived; It is elegant, classy, comfortable and practical.
Faster delivery than I expected, they also have a very reliable and attentive customer service, I asked for the wrong size on the blouse, so changing them to the larger size was not a problem. Thank you very much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that. Sometimes delay happens for hot sale items cost more times to process in bulk.
You get what you pay for. If wrong item sent, or not as described as the ones we show online / damaged, you can send us pic as proof. We will check and resolve the case in proper way.
We will keep improving our service and product accordingly.
Pls feel free to drop us an email (support@popjulia.com) for order status and we will get back to you in 24 hours.