"Sorry, we don't provide *any* service". That's what they should say. Your order may never show up. If you badger them with emails, they might finally offer you 20% cash rebate. So if you paid for a $24 item, they'll give you $2.40 back. Don't you feel good now????? They are a giant ripoff. Just keep pestering them with emails. They'll eventually respond with something - not much, but something.