Such a poor quality clothing---misrepresentation; Clothing looks good on the web but... what piece of xxx; I returned the merchandise and I wind-up paying almost $53 for the shipping. I wish I read this sitejabber before I place my order. This company should not be on the web at all selling accessories to the USA.
I bought a couple of beautiful dresses a few months ago. At the moment I have washed one of the dresses and it has no loss of color, although I recommend not washing it in hot water. They are comfortable and pleasant to the touch. It would be nice if there were more fun colors.
I asked for a dress for myself, but they sent me a wrong message, the person who took care of my consultation was very useful and very soon I received my order in a matter of days. This is not the first time I have placed an order from this site, I also love clothing styles. Very fast and excellent customer service
Dont be fooled with the photoshopped online pictures, the real products are very poor quality items. Worst thing is, they made it very difficult for refund. Request signature service for returned package, which is very expensive. My package is on hole by the custom, Shipping company said addressee should contact custom, but after a few try, their answer was simply they only accept returned items to door, refused to even forwarding contact of the custom. The items are only $80, not sure why it should be held, but who knows, maybe they inform the custom hold all returns so they dont need to refund a penny! It has been half year by now, worst online purchase experience ever!
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
Only after we receive your return package INTACT successfully, can we refund you.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
The quality were really bad, paid extra 45 dollars for 10 days shipping but got my package in one month. In 3 package and 1 item is missing.
They never want you return. I have submit return request but no shipping back address given and if you didn't ship back after request 6 days, they will auto close the request. Then you have to accept what you got.
Never shop here again. Worst the worst.
Hi Color Y. Sorry you are not satisfied with this purchase.:(
Sorry, due to the peak season, our shipping dept might need more time to arrange shipment. But we promise will ship what you ordered.
For return, Items can be returned within 15 days since delivery date (except for final sale items and swimwear). You can contact support@popjulia.com for return if needed.
I have bought many items from this online store, the garments have been of excellent quality, although they are smaller than the American sizes, just upload a few sizes or make a custom order, you will not be disappointed.
This online store facilitated my shopping experience, I found the dress I wanted easily and the ordering process was quick, my delivery too. I received exactly what I ordered, it definitely has an excellent value for money.
I made a $348 purchase from these people. I started to look at the reviews and decided probably cancel before I have to deal with all of that. (I cancelled 10 minutes later). They sent me an email to accept the clothing and what I didn't want I can return... i assumed I wouldn't want any of it so I said full refund please. Then they said accept the items and my next purchase they would give me a huge discount... No I'll take my refund please. It's now been three weeks and I have yet to see my money. Worse thing about it I don't even have the crappy clothes they sell and I'm out $348. I will be looking further into filing charges against these people. Never again.
If you ask to cancel within 24 hours from the minute you placed the order, we will cancel and issue a full refund. Before that cancellation happens, we may offer some compensation to keep the order. If you don't want to keep, you can just reply and insist cancellation then.If you run into any issue, please do not hesitate to contact us at support@popjulia.com
Excellent products made on quality, the people who work in their creation feel that they are very patient and useful when adjustments are required with a design, excellent communication, excellent service in general.
This is a trash website. I regret I didnt read the review before spending money. I have not received all the items 2 months after placing order. The return window is only 15 days and it costs a fortune to return anything because the return center is in China. There is no phone number to call. It took them 5 days to respond to email. They have no concept of courtesy to customers. Such company should not be allowed to conduct business in the US. I hope lawyers will take action to throw them out and protect the American consumers.
Sorry for all inconvenience caused.
Have you placed any order with us?
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
It is a pleasure to order on this page. Very efficient and useful in every way. Last year I asked for wool and prints for 9 sweaters, I love them, they all keep up very well, despite the washes, I love seeing more options for my purchase this year.
They sent me an email after I placed my order. Very fast response times. Pay directly on the page without problems. The Blouse arrived on time and looked exactly like the photos I approved and was exactly what I wanted. It is of good quality and fits me perfectly.
Glad to buy in this store with discount! I have several articles on this site, they deliver quickly, they were very attentive with the problem of sending one of my dresses, they solved it quickly, excellent service and fast response
I had a problem with one of the items I bought and customer service really provided me with excellent service and my new item is on its way. I really appreciate the time they took to make sure I was satisfied. Your attention to detail does not go unnoticed.
I bought a pair of blouses at half price per season on this page. Unfortunately they did not fit and request a refund and a credit. I received a quick response message to let me know that I would get a credit or a disbursement. Very good customer service.
While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)
Even before making the purchase, I read comments about size and suitability. The blouses I wanted were sold out, so I got a lot of help with my next choice. It took a while to be delivered, not too much, but I was willing to wait. I knew I wasn't buying something from a department store.
I've ordered a casual dress from popjulia. It is rare for me to find dresses that fit right out of the box. This one did. It is adjustable with the ribbon in the back so that it will fit a variety of sizes. It fits like it's been tailored.
It is also even more pretty in person than in the picture. The fabric is light and comfortable.
I contacted with the user service because my package did not arrived, and they informed me about a possible mistake with the company that handles national distributions in my country. I had no choice but to wait and in 3 1/2 days I received my purchase.
I absolutely love this online boutique, I had a problem and they responded to my concerns immediately. It is difficult to find people who strongly support products when they are online, this is not the case here. If you haven't done it yet, check it out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience caused.
Well noted item(s) has been returned. Refund will be issued after returned package received.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
Have a nice day.