Having used the services of these online boutiques, I can certainly recommend them. Their fashions are updated with a wide variety for all ages and their catalogs are delightful. Receiving and returning your packages works smoothly.
I ordered two dresses in early November and got none. They gave me a tracking number that has only Chinese text. As I understand it based on autotranslating chinese, my order was delivered to some airport in China, after which tracking stops.
Beware that their shipping time includes preparing time. I payed extra for expedite my order. But after 6 days, no info about shipping. I asked and got answer was they were in preparing the order, "2-5 business days" of delivery time is calculated from the date they send out the package. I guess preparing time is totally up to them and can be various. And more, they do not guarantee the exactly 2-5 days after shipping and it can be various and depends on your delivery address.
Sorry for all inconvenience caused.
Thanks for kind suggestions, we will forward to management and try best to provide better service.
To know more about our delivery, pls click: https://www.popjulia.com/help/delivery
All of the fake reviewers please stop doing the fake immoral reviews.
The worst buy ever. The quality is so low that you can not even use this word. There is no quality at all. Ive waited months and asked to cancel the order, then magically, the item shipping number was posted the next day so that I couldnt claim a refund from PayPal.
Then after a week or so I received the items. They were nothing as the picture. Bad material, not even one true to size. Absolutely garbage! I mean I paid over $70 for those garbage!
Too expensive to return, cos I have to return to China! So they went directly to my garbag can!
1000
Sometimes delay happens for hot sale items cost more times to process in bulk. Hope for your understanding.
You get what you pay for.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I loved the rose gold in the trend color of these comfortable sneakers, she wore you for several hours for the first time... no blisters, just total comfort. I've had a ton of complementary comments on these versatile seasonal trans sneakers.
Amazing service, I checked the reviews before ordering since I had never heard of the company before and thought I'd try. I received an email thanking me for buying them and my item arrived shortly. I will buy again. Thank you.
I gave my mom a blouse from this store... she is delighted! He asks me to buy another one, and if I can take advantage and buy one for myself too, I like seasonal designs and their discounts are very good.
Very easy to navigate this website online, I found exactly what I was looking for and more.
I was very impressed with the range of different clothing designs available. I have bought here numerous times, their products are of excellent quality.
Excellent website, it is very easy to navigate. There is plenty to choose from, lots of photos and size details to help with decision making, as well as a real review from real people who bought the items before. Highly recommended
I received all of my items. One of the earrings that I bought was broken during delivery and when I told them about it, they gave me a full refund. The items I got were beautiful and better looking quality than some of the other popular stores I've shopped at.
I placed an order with PopJulia early August 2018. The site does clearly state that delivery may take up to 10-20 business days. After waiting 20 business days I contacted the company and nothing has shipped. No communication, no explanation, etc. Upon making contact I requested that my order be canceled and within 20 min of sending this email I received a tracking number. I've had this tracking number since September 5 and there is no movement of the package. I strongly believe this company is a scam and urge everyone to avoid these crooks.
Christina S.
North Carolina
Sorry for letting you down. We are at the peak season now and sometimes order might be delay. Can you let us k now your order number so that we can check? Or you can also email us. If package is sent, there might be delayed update of the carrier, but rest assured that you will receive it.
At first I was on the fence about buying things from offline, especially from a place that not in the US, but so far, I never had a problem with them.My stuff always come when expected, sometimes even early, and it's always what I paid for.
On this page you can check the status of your article. There is a tentative date of when it will be delivered, although it may take a while, but everything is worth it. Sometimes you get your package in bulk (it takes longer since they wait for all your items to arrive) or you can receive it in several packages.
I am extremely satisfied to have bought my dress from here. It did not even take long for them to deliver it to me. The customer care services were very straight to the point and I really felt like I could trust this boutique.
Skirt and pants of great quality and excellent design. I recommend it, you never know when ordering online how the quality will be, but I am very satisfied with my order. I bought a nice shirt again that I saw with a seasonal discount.
The 3 skirts I have purchased here have been absolutely stunning and worn in photo shoots! One of them was published in a local magazine and still has an incredible amount of comments!
I bought them online with incredibly fast delivery and great quality.
The only problem I have really had personally is the wait of 1 to 2 weeks of anything that arrives in UK. Your clothes are beautiful, however, depending on the quality of the item, it may be delayed. Anyway, if I recommend the store.
I am not a big online shopper, but my interest was piqued by the attractive ads from PopJulia. I should have questioned the long delivery time, but I didn't. I did receive my 4 dresses and tshirt about one month later. The sizes are extremely small and short and the quality was marginal. I usually wear a M or L but after looking at the sizing I ordered XXL and only one dress fit. I will not attempt to send back the merchandise and keep it as a lesson learned. There are so many other reliable and quality companies around that I will not order from Popjulia again.
Hi debby. So sorry you are not satisfied with this purchase.
For choose size. We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items. ”Size Guide” with detailed product measurements is included on each product page.
If you run into any issues, feel free to drop us an email support@popjulia.com and we will get back to you ASAP.
Then we will check and advise the solutions for you.
Recently I had bought two bodysuits from this store, they arrived quickly. I was impressed by the quality. However, after wearing one of the suits, I noticed that the belt was beginning to fray (it's one of those really thin straps), so I contacted customer service to see what I could do, since it was inside the term. I did not expect such a quick response. They responded in a few hours. They were very charming, they answered all my questions very quickly and sent the new replacement.
The dress I ordered was not like the picture, the quality was horrible and designs were not the same. Their return policy is shameful and a joke. I emailed them for a refund, and after 10 emails, they still refused to accept it! Stay away from this site! Not worth your money or your time!
Sorry to hear that~~ Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com?
Then, Our customer service will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience caused.
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.